Inventory
After looking for a new package I have found SD+ and seem to like it, however the inventory function does not seem to work. I have followed all of the information that I can find in the forrums, none of which has worked. If I can not resolve this I will no longer be looking at this software. This should already have been fixed with a resolution that is a sticky or just plain fixed in the software. I can not believe that people are willing to search through these forums add post questions like this
Would it corrupt the DB if attachment dirs are deleted?
In the recent discussions about the time it takes to do a backup, there was a mention about the size of attachments, etc. Would it cause a corruption or loss of referential integrity if we were to delete the older attachments from the directories? We get lots of screen captures, sent in .bmp format, and each takes > 1MB. Can we delete C:\AdventNet\ME\ServiceDesk\fileAttachments\Request\[MMMYYYY]\[Request_Number] and have the database still work fine? It all depends on whether there is an interactive
Multiple Network settings
Hello everyone! I'm sure this is a simple question but I've looked everywhere and can't find the answer. Maybe I'm not explaining correctly but here goes. When you scan a computer that has two or more network cards in it, Service Desk Plus picks up both cards. When you go to edit the workstation though, you can't edit the second card, it shows up as gray. Say I want to make a manual change on the information listed. How can this be done? Here's an attachment below. Thanks. Eric
Show Requests for Account on 'View Account Details' page
I see that associated Contacts are displayed on the 'View Account Details' page, why not show associated Requests as well? I can envision a client calling and asking about a support request, but not knowing who logged the request. Viewing the account details, I'd like to be able to see the most recent X number of tickets, perhaps displayed in reverse chronological order.
To know router connection
Hi, How i can test the connection to my router is up .
Don't display 'Account' for Contacts in Account detail view
When viewing the details for an account, why include the "Account" field for the associated contacts? That's redundant; the space could easily be used instead for another field like 'mobile phone' or something else. Just my 2 cents... ;)
Solutions database permissioning
It would be very practical to be able to assign permissions on topics of the solutions database on a per account basis. I.e. have all the contacts of an account be able to see their own topics branch and only or, have branches of topics shared by many accounts. Maybe there is already a way to do something similar that I missed? Suggestions anybody? Many thanks. SpitfireBlue
SD+ do not autostart after reboot computer
SD+ do not autostart automatically after reboot windows 2003. Manually, by using "Start->Programs->SDP_Folder->ServiceDesk Server", SD+ starting without problems. OS - Windows Server 2003 with SP1 SD+ installed in d:\servicedeskplus\servicedesk\ directory SD+ version 5.0.0.3 (can't upgrade, waiting for internationalization version ) if i am try start server by "services->ManageEngine ServiceDesk 4>Start" - SD+ do not start. By using any other scripts in bin directory (run.bat, sd_service -t, sd_service
Multi-Line Additional Fields
If you add a multi-line field to the Accounts (via the Admin interface), when you populate that field with text, carriage returns are not preserved. The multi-line field appears as one long line on the Account display screen. This pushes the second column of fields displayed far over to the right of the page. I think multi-line fields should be displayed as such, like the 'Description' field is displayed (all the way across the page). Hope that makes sense, it's difficult to explain.
WebSphere Version 5.1.0 display 5.0 at time Monitoring
hi i am new for WebSphere and rightnow i am working on WebSphere Monitoring. see i am facing one problem as below. i installed websphere version 5.1.0 and then i am taking the Version and other information through AdminClient and PmiClient. but though i installed version 5.1.0 but at time when i fetched version info from WebSphere Jmx agent(Or MBean) it is showing me Version as 5.0. this is what the actual problem, i am not able to understand this,because i am insalling 5.1.0 then why it is showing
Feature Request: Add Reports View to Roles
Currently only Administrators have access to the Reports. However I would like this be configurable as part of a Role. - Admin only should be allowed to Create Reports. - Technician should be able to see reports either ALL, Assigned to Queue or Own or only Own (same as defined in roles).
NFA 5 support Windows 2003 server?
Greetings, Could you please confirm for me the support status of NFA 5 on Windows 2003 server (std edition). I note that on the System Requirements page for NFA it only refers to XP, 2k and Redhat. My client is procuring server for forthcoming purchase of NFA however they standardise on Windows 2003 Server platform so they would prefer to not deploy a Windows 2000 server for NFA if 2003 will be OK? p.s. Could NFA on Windows 2003 be suseptible to the MySql bug that is mentioned in the Firewall Analyser
Can someone tell me what this means? - Unsolicited trap....
No Trap Parser defined for received trap: TrapOid : .1.3.6.1.4.1.8741.1.1.2.0.1 Variable Bindings: sysUpTime: 4 days, 16 hours, 24 minutes, 27 seconds. , .1.3.6.1.6.3.1.1.4.1.0: .1.3.6.1.4.1.8741.1.1 I keep getting these on my sonicwall. Its an unsolicited trap. They continue to pile up. How do I fix it? Thanks
Max characters in Account Description?
Can the maximum number of characters in the 'Description' field for an Account be increased, say to 4096 characters or something? We use this field to hold miscellaneous information about the account (technical info) and need more space to hold everything. Please advise.
Optional notification of new request to Contact
Hi guys, When creating a request for a contact (for example, when the client calls on the telephone), it would be great to have the option to override the default notification settings for that request. In other words, have a checkbox on the request form that says 'Do not notify contact for this request'. Another case where this would be helpful is when a support rep creates a ticket for maintenance activities that the client doesn't necessarily need (or want) to be notified about. I think this would
Hello? AdventNet??
Anybody here? There are lots of posts with no replies...
SPAM opens support tickets?
Hello, We've just learned that any mail to help desk opens a support ticket. Even if such sender isn't defined in the contacts. In just a few hours we've got dozens of spam mails that were converted to support tickets. Even worse, as many return addresses were faked, the acknowledgement mails sent there bounced generating another ticket! We've tried to remedy this by creating a business rule, that it appears there is no way to define a rule as "Sender is not in Contacts". Is there any workaround?
URGENT Feature request - Importting Asset data
we urgently need to be able to import our lease details for our assets. Currently the CSV asset import does NOT allow the import of the lease start and lease end date. this is an urgent request as we need to be able to import this data from our lease spreadsheet asap. regards - glen
Multi Customers
It's possible to customize the SDP to handle tickets for more than one company? We are a consulting firm and we intend to use the SDP as our ticket control sw. It's possible? How to? Tks. Leo
Handling different domains
Is there a way of assigning all the requests from users in one domain to a special technician and requests from users in a different domain to other technicians? Regards Stefan
Adding a new product
The action of adding a new product can only be done by an admin. I created a role call assets for handling purchasing , assets, and contracts. But the thing I found out that the role can't add a new product. The product had to be pre-entered, to complete the entry of the purchase request. I hope that you can solve this problem!
Importing of Mac workstation data
I am currently testing ServiceDesk Plus for use in an environment consisting of Windows and Mac workstations. Since the domain/network scan capabilities currently only support Windows and Linux systems, is there a way to import the Mac workstation information? I have imported the workstations as assets using the output from a Remote Desktop system overview report, but there doesn't appear to be a similar import function for workstations. Is there a method or workaround for achieving this? Thanks
Further warnings for Contract expirations?
I will soon be going into configuring the contracts, etc. I noticed that the contract expirations are set for some time in the past, or for 7 or 30 days in the future. We have sizeable contracts involving phones or other services that require a lengthy review and/or migration period. Can you put customizeable warning periods for each contract and allow for lengthier contract filtering periods? We're talking 9+ months for some of of our contracts. 30 days just doesn't cut it for us. Justin
Feature Request: Return Email Address
I would like to be able to define a return email address for requests that are sent out. In the mail preferences we should be able to set a default return email address. In the Mail Forward / Reply we should be able to set a return email address. (if not set, then the default should be taken)
Solaris Support
Has anyone tried to port this to Solaris 10x86 or sparc. The underlying technoligies should port without issue from what I see. Cheers, ..je
Feature request: Reload of Home MyView/Global View
I would like to see a reload timer similar to that of the request list for the Home MyView/GlobalView pages. I believe that should be part of the users profile. In general it would make sense to create a MyProfile Tab that includes all these settings, including password change etc.
declaring a device 'down'
how long does opmanager wait before declairing a device down-aka if it doesnt respond to ping in ___ amt of time? what is that amt of time? Admin > SNMP Parameters has settings for SNMP retry & timeout seconds but that only applies to newly discovered devices? i have somedevices that i know it's going to take x amt of time to get a reply from-any way to change the amount of time (like you can do for URL's) before it's declared 'down' heck-even if it has to change the properties for all devices...but
Feature request
I would like to see more sorting options in the requests view and in the solutions view. There are no sorting options in the solutions view. I would like to be able to sort by one column and then another (ie. sort by requestor name and then by assigned to).
Feature Request
I have noticed in one of the latest Builds that when a requestor's name is entered in the New Request screen, Service Desk resolves the name in a floating box below. If you click on the name it does not populate all the fields (telephone etc...) Could it be included to let these fields be populated when the name is click on. Hope it makes sense. Thanks Peter
PDF reports sent on scheduled basis
This may have already been discussed, but I'll bring it up anyway. I think it would be great to have a way to schedule reports to be run and e-mailed (in PDF form) to account contact person(s). For example, I'd want to send the 'Time Spent by Account' report on the first day of each month to my primary contact for Account XYZ... Very handy.
Default Domain
Is there any way to set a default domain so the users will not have to select which domain to login to?
Applications Manager configuered monitors export
Is there a possibility to export the configuered monitors for backup or to import in a second Applications Manager instance. I configuered our whole network to monitor (about 50 monitors), if the disk of the monitoring server crashes, the whole configuration will be lost. I tried to backup the MySQL database (with MySQL Administrator), but a backup failes because the embeded db will be locked from the administrator and the Applications Manager is still running and can't access the locked db and fails,
Changing the diplay to port numbers
I would like to display reports with the application mapping feature turned off. In other words, I would like reports with the actual port numbers listed rather than the associated application name. How can this be done?
Features to consider
1. Are there any plans to include Spell Check in �Description area of �New Request� 2. We would like to monitor usage of the product determining who / when technicians login to the SD+. 3. We would love to have the ability to create a report that shows �Created by� information with the name of the Help Desk Analyst. (This would allow us to track how many calls our analysts are receiving.) 4. Are there any plans to add a history table to include auditing information for any changes made within the
OpManager Annoyances v2
why the hell are all my unmanaged devices reenabled after the 'downtime' schedule is up? i have all my unmanaged devices-then suddenly you remanage them-forcing me to go back by hand after every downtime to disable them again -i still want the devices there-they have inportant info attached-but the devices are going to be out for a month or so-i want them there because we use the business views to know where things are...then my downtime for 5min every morning on that category forces them back to
Feature Request
Is it possible to include the Resolution-Field in the Search-Funktion also if they are not published in the Solutions-DB ? If the Technican write's something about an asset or other equipment-parts i want this informations searchable but not published in the Solutions-DB. This would be very helpful for us. thanks Florian
Localization in different languages Considerations
Is it possible you publish the specifications of the Resource Files used to localize ServiceDesk into different languages. I believe we should make this public and allow users to contribute i.e. provide a translation which then can be imported into Service Desk. Here are a few things I would see necessary. 1: Give Technichian and Requester an option in My Detail to select a Language (locale) i.e. en, de, ja etc. 2: name the property files using the locale in its name. e.g. ApplicationResources_en.properties
Want to see the Event ID and Source of event
Dear Support Team, Happy to say you that i used the sendmail on a Redhat EL4 machine as my mail server.Now i am able to receive email alerts. Now the next thing is how do i see the event ID and source of events in the logs which eventloganalyzer collects.When i saw the logs collected by the server,i didn't find the event ID and source of events in the description field. There is this print server of whose i want to monitor logs;basically to monitor the print spooler service on it.The server generated
Download
Seems that FTP Dowload file is corrupt, Main Dowload is OK.
CPU Utilization Not Reporting
I have two domain controllers and one will not report CPU utilization while the other reports it fine. They both have WMI installed and both report all other parameters. Manually testing CPU returns an error. Memory and Disk report fine. What should I be looking for?
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