Global Tickets
IE: You lose your T1 :-(, no email, no internet, and no IM. (AKA end-user hell)
Phones are ringing off the hook with multiple symptoms, but one global cause.
Can I create one Global ticket and as calls come in associate them to that Global ticket, so (this is the sweet part) when I close the Global ticket all associated tickets are closed as well with the same resolution.
p.s. And all your bass belong to us
Phones are ringing off the hook with multiple symptoms, but one global cause.
Can I create one Global ticket and as calls come in associate them to that Global ticket, so (this is the sweet part) when I close the Global ticket all associated tickets are closed as well with the same resolution.
p.s. And all your bass belong to us
Topic Participants
kkevin
Cyprexx_IT
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