Suggestion: Last contact column
Hi,
Another suggestion. I would like to have a "Last Contact" column in the Request view which would display the email address of the sender of the last contact. That way it would be easy to see if there is a response from the client.
Basically it would show the name on the last entry in the Conversation section of the Request. If my client sent me a new support request, then clearly the Last Contact column would show their name. If i then reply to that request, it would show my username. If they then send me a reply to that email, it would again show their name.
That way it's easy to see if the client has replied or not.
Olly
Another suggestion. I would like to have a "Last Contact" column in the Request view which would display the email address of the sender of the last contact. That way it would be easy to see if there is a response from the client.
Basically it would show the name on the last entry in the Conversation section of the Request. If my client sent me a new support request, then clearly the Last Contact column would show their name. If i then reply to that request, it would show my username. If they then send me a reply to that email, it would again show their name.
That way it's easy to see if the client has replied or not.
Olly