essential options
Hi,
I'm going to launch the SC+ next week for test with part of my customers, but some essential options are not available yet in the current version:
1. show\ hide option for the additional request fields- from my customers
ex - Fields that the response center filled during the troubleshooting.
2. Business rules- option to apply business rule for any calls, and not only new calls.
ex- moving to Finance call after status has been change to Completed
3. Spam filtering- filters all mails that are not contacts.
Can you tell me if these option are in plan for the next hotfix ?
Thanks
Ynon
I'm going to launch the SC+ next week for test with part of my customers, but some essential options are not available yet in the current version:
1. show\ hide option for the additional request fields- from my customers
ex - Fields that the response center filled during the troubleshooting.
2. Business rules- option to apply business rule for any calls, and not only new calls.
ex- moving to Finance call after status has been change to Completed
3. Spam filtering- filters all mails that are not contacts.
Can you tell me if these option are in plan for the next hotfix ?
Thanks
Ynon