No data in Report - All Servers Availability Report
Hello. Why isn't there any data in All Servers Availability Report ?? OpManager have been running for a while now, and there is no data in the report. All of my devices is SNMP enabled. How can I correct this ?
ROUTER CAN BE ADD IN APLICATION MANAGER
Hi, pls tell me how i can add router in application manager in router snmp is enable. pls tell me Thanks Rajeshwar
Make a server not a domain controller
Hello, I have downloaded the trial version of OpManager and wanted to know if it was possible to monitor a domain controller, but monitor it just as a server? I have everything setup correctly. I have tried to change it from a DC to a server, but it keeps reverting back. I do not need to use any of the tools in the AD plugin. IS there a setting to stop this from happening?
Threshold Explaination...
Hi...can anybody help me to understand how to set the right threshold number for monitoring a switch port? what does 95th mean? when i set 100 for the threshold limit...is 100 = 100kbs? :roll: Hope u guys can help me...
Just two little questions...
I would really appreciate anybody's help. I'm carrying two doubts these days: 1- Trying to take a closer look to one of my Cisco devices, a switch, I couldn't see any other graphic besides the one that shows the memory used. 2- The Controls over iSeries equipment are not working, do I have to configure something on the servers? Thank you!
Port 43306 already in use by mysqlold-nt?
When I do a portscan or try to start the DeviceExpert server, it tells me that I need to free port 43306. After running ActivePorts, I see that mysqlold-nt is already running. Why can't I start the DeviceExpert server? Thanks! -Eric.
unable to see software in linux workstations
I am Trailing a copy of Service Desk 5 in a mixed network with linux and windows workstations when i scan a linux workstation i can see the hardware but not the software is thier a workaround for this? This may be the difference in buying this product or not
Scannig of Linux Workstations in Windows Version SD5
Can u Scan Linux Workstations in the windows version of Service Desk or do u have to use the linux version of servicedesk 5 when i go to scan my network i get this respone back from workstation Connection to RPC server in the workstation failed
Modified Date Colummn View
I would like to see a Modified Column in the Request view as we do not always assign jobs and as you know if you do not assign you do not get a response if you reply to a job. If sorted by this you could see which unassigned jobs have been replied to recently without having to go through them all. Also when you reply to an unassigned job maybe it could automatically assign you as the technician. Two things I would like to see. Thanks Darren
Modify Request ID
Dear Support, I'm wondering how to configure the request id?
SupportCenter Features
Any word on when we might see Active Directory Importing and Authentication in SupportCenter? It's a great feature of ServiceDesk!
Request and Solution Option - NO-LOGIN-PAGE_SolutionSearch
Hi people, I had a problem just now and I am wondering how this occurs? First of all I installed the newest Release (5008) then the service didn't start and it is only running when I click on the run.bat in the bin directory. (ShortCuts don't work either) Second I wanted to integrate the NO-LOGIN-REQUIRED-Request-or-SolutionSearch-Page to our Homepage but there was some kind of error: :oops: Hopefully somebody in this forum knows anything about this? greets Lionheart
Question about accounts/mail reply in SupportCenter
Hi, We are missing 2 features we think would be good to have. 1. On every request it would be great if you can see informnation about an account that only can viewed internally. Could for example be "Always check that application X is running or always check table Y for something" 2. We have for some accounts that in every reply we have on a request we should not only reply to the person that has reported the request but also to for example their support (i.e. support@account.com)
Technical Support
Whenever I try to configure an alert against a monitor, I receive an error message that " An error has occurred. Please report your bug .......". Verision : Application manager 6.0 OS : RedHat Linux 3.0 EL Monitors : 74 Rupesh ------------------------------------------------------ This is posted using Application Manager feedback form
email notifications in html or plain text gives errors
Email notifications are not properly formatted when using either option (plain-text or html). If html is selected, the outgoing mail contains improper formatting and extra characters. When plaintext is selected, all spaces and carriage returns are eliminated and everything appears in one row. When a reply is received for any request, it displays plaintext, due to which the email becomes very long containing all the html formatting displayed as text. This is a big problem as when the request is printed
alert profile FROM Adresse
Hi, all my alert mail (NFA 5.0) come from the address netflowreport@localdomain.com, unfortunally this is bad because my MTA makes a from check to see if the address is valid. so i actually get no mail. Any point where i can set the from address to netflowreport@mydomain.de regards Martin PS: I would have searched the forum first, but the search function throws a 500 error.
Technical Support
When monitoring HP/UX, not all the file systems are displayed under the Disk Utilization column. Here is some interesting info I found in the applnerr.txt log file: 12:41:45:740 APPLNERR: HR 2 Tokens less 1 < 6. Line == /dev/vg08/lv_premdor== at line no. ->41 12:41:45:740 APPLNERR: HR 2 Tokens less 1 < 5. Line == /dev/vg08/lv_premdor== at line no. ->41 12:41:45:740 APPLNERR: HR Unable to parse O/P according to configurations for host 10.35.250.200 :Disk Utilization-DiskUtilization. VALUE NULL. Line
The editor is not supported in your browser type
While i want to enter a Solution or click link Enter Resolution, i get a pop up message The editor is not supported in your browser type So that... if i decided to input a data, the data will not be saved What's it solution...? Thank's
Monitoring jdk1.5 application
Hi all, I had just installed a free version 6.6 and running it in windowsXP with sun jdk1.5.0_05. I have a simple java application started with sun's jmx server, such as: java -Dcom.sun.management.jmxremote -classpath %MY_TEST_APP% my.test.SimpleApplication When the application started, I could connect to it with JConsole. When I tried it with Application Manager by following the advise found here: http://manageengine.adventnet.com/products/applications_manager/troubleshoot.html#m38 I get the following:
problem loading snmp trap processor
I'm trying to load a trap from CISCO-C2900-MIB-V1SMI which is depends on CISCO-SMI,but keep this message "IMPORTS failed: Could not open file F:/Program Files/AdventNet/ME/OpManager/./mibs/CISCO-SMI" I don't have much idea whether the defintions are correct and any help is appreciated
stop collecting data on system monitors
Hi there, I've created yesterday several server monitors and they were the whole day correctly reporting their data (cpu, disk occupation, etc...). This morning they appear up in the appmanager (6050 rel) but no data is being shown regarding their resources. In fact, all have the "Last Polled" field in their properties as empty. and the "Next poll" field shows exactly it will happen in 5 minutes... If I go to one of them and re-enter its password (connecting to them mostly with ssh/wmi), it begins
CopperJet 1612 Router
Hello, We recently changed our ADSL provider, and we now use the CopperJet 1612 Router modem. Since we started to use this modem, syslog (port 514) is blocked by this modem. I can see the information sent from the server to our logging server, but in the logs of the mmodem we get : security:6649.633 Blocked Prot=17, xxx.xx.xx.xxx:514 > xxx.xx.xx.xxx:514 -Disallowed Destination IP It's only blocking port 514. We also use snmp monitors, port 161, and that isn't a problem at all. The fire of the modem
Need help ! problem to restore OpManager DB
Hi, I need your help to restore our OpManager server. After a break down with the OpManager Server, I had setting up a new server with same release (OpManager 5.5 + Service pack 6000). I have only a ntbackup from my old server with directory OpManager. I can restore ..\OpManager\conf directory and start again OpManager => it works But if try to restore data (..\OpManager\MySql\Data\OpManager) , server don't start, there's an error with DB fialed. If I restore the data directory in a other directory
invitations
Hi, I've been looking for an online word processor so that I can collaborate with a few people spread around the country. Zoho fits my needs, but I the invitation function doesn't seem to work. I'm using Firefox 1.5 on an iMacg5 running OS 10.4.6. Any suggestions? Ken
cisco 2620 config problem
Hi, I have cisco 2620 router.. I am not able to enter into the priviledged mode.. when i try to enter in it giving " en " command, i am not prompted for the password, it give " % Error in authentication " can someone guide me.....
Not seeing any routers
My Netflow was working fine for over a month, but I noticed today it is not reporting any routers, although I have many routers configured t export flow. Can you help please. Thank you
Port not listed for TCP_APP Communication
Source IP Destination IP Application Port Protocol Traffic % of Traffic 10.38.4.20 10.20.4.52 TCP_App * TCP 6682.4 MB 78% I take it the port is not being listed in the above example because the communication between the source & destination IP's are dynamic? Do you have recomendations for monitoring Protocols/Applications such as MAPI or FRS using Netflow Analyzer?
CPU Monitor, what OID?
Hey folks I am desperately trying to monitor my Dell PowerEdge server via MRTG. Up to now, I have not been able to find out any of the OIDs I need to display simple things like CPU usage or memory load. SNMP walks with the Dell MIBs all failed and I'm really becoming frustrated. Now I tried the OpUtils and who would believe it, the CPU Monitor is painting me a wonderful graph of the Servers CPU load! Anyone out there that could tell me how to find out what OID OpUtils is using or how I could find
Need to keep restarting Oputils from the server.
Support... I am testing oputils to see if is a viable solution to our network management. The problem is I have to keep restarting Oputils from the desktop icon to get it to run. I have installed this as a service but this still fails Is this a common problem. Any Help would be much appreciated. Regards Garry
How to display the Expiry Date in custom report ver 5008
How do I display custom data in the custom reports? Do you have the ability to generate a report which lists the Expiry Date from the assets? Thank you. Kelly
Problem with Start Timer?
I have a custom status called "Pending". When I click "Start Timer" on a request that has a status of "Pending", the status does not change to "open" and the timer does not start. It works if the status is "on hold". Is this a bug?
Hotfix released to move to build 5010
Hi All, The hotfix to migrate to the latest build (5010) is now available. You can download the same from the following url : http://manageengine.adventnet.com/products/support-center/service-packs.html Pls pick the appropriate builds based on the installed SupportCenter build number. The issues fixed in the hotfix are available in the README on the same page. Thanks & Regards, Vinu Sreedharan
Error using MapMaker on OPM6
Hi all, I tried to make a bussiness view, using a jpeg image. In the MapMaker application running in the server, the bussiness view works fine, but when I try to see the view on my machine with the web client, OPM displays an error! without more info. Thanks in advance. Daniel Lopez.
submap in business view
Hi, question; Can i create a submap under a business view in opmanager mapmaker. Example; Business view ∟ business view 1 ∟ business view 2 Thanks
Link asset to request
Hi, When a client calls in with a problem with a specific asset, is there a way to link the request to the asset? And then have a history of problems for a specific asset. Thanks, Mark
Time spent against Operational hours
Good morning, I thought that the time spent total should work with the operational hours that are set? As you can see below it is still totaling the hours from start to finish and not taking in to account the operational hours (0800 - 1930), I would have thought that the time spent on this should be 7:28:33 as these are the operation hours that the call fall between? Is this being looked at as a bug or just as an enhancement? Created Date 20 Apr 2006, 19:00:00 Due Date 24 Apr 2006, 18:30:00 Completed
SLAs, priorities and calls breaching
This is more me thinking out loud, but I guess it is also a feature change request... We have a number of different clients who have different SLAs. Essentially, we offer say: Priority 1 "critical": Service outage that affects more than one user (or a VIP) where there is no workaround. e.g. Server failure, network outage. Maximum Response time: 30 mins by phone or remote support, 2 hrs plus travel onsite. Progress interval: Every 2 hours Priority 3 "Medium": Incidents that do not significantly impair
Attachments stored in Database?
When you come out with the version of ServiceDesk that will work with MS SQL, will you soon have the ability to store that attachment in the database? Steve
Character problem after SP6
Hi! After upgrading to ServicePack 6, we have problems with the swedish charactes �, � and � being displayed wrongly (i.e. å, ä, etc), when viewing requests. Before the service pack was applied we only had character problems with time-entrys and notes. Could you please considering addressing this in your next servicepack / release. Kind regards, Rickard
EventLog Analyzer very slow
Just installed the EvenLog Analyzer on a quad 700mhz with 4gb ram and setup 4 machines to collect data from. It has now been 10 minutes and it is still collecting data. what is the problem?
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