Helpdesk and Opmanger
Looking at both the Helpdesk software and Opmanger packages. My manager wants to know how to get both to work together. She tried the addon section in Opmanager but it reports it cannot find the Servicedesk or it is busy. they both reside on the same box. She also requested that I ask if I can get Opmanger 5.0 once again. She needs to retrieve some data on an old server that she was testing it on but cannot find the install.
MIB Browser in web client:build 6004-BROKEN!!
Anytime I attempt to load mibs using mib browser I get the following error "Exception:Reading/Parsing MIB:java.io.FileNotFoundException: Could not open file F:/Program" It works fine if I use the executable and the feature worked in Op5. I'm using a fully licensed version.Please help :cry:
Netflow Version 5 vs Version 7
Could you please advise if version 7 NetFlow exports would give any additional information over version 5 exports within NetFlow Analyzer? My understanding was that version 7 release was to support specific CISCO hardware and did not extend the information contained in NetFlow exports. Maybe I've been misguided...
Authentication with Radius
Hallo, we are using NetFlowanalyzer V5 - a great tool! Is it possible to use an external radiusserver to authenticate the users? Is this feature on the roadmap for V6? Thanks Tom
Changing the pix logging Facility
Does anybody know of a way to configure Firewall analyzer so that it will accept logs from a cisco pix on a different facility than 20? I currently use syslog-ng to parse and foward logs on my central syslog and It is looking for local4 ie facillity16.
Formatting of subject in survey e-mails
Hello, The first line of the welcome message (in survey settings) is *** IT infrastructure survey *** The subject of survey e-mails that are sent out by SD+ is as follows : =?utf-8?Q?****_IT_infrastructure_survey_**** we use Exchange 2003 and Outlook 2003 Can this be changed that the subject of the E-mail can be defined by us , or what can I change to the text to avoid the "?utf-8?Q? " characters our users now delete the survey request e-mails because of the strange formatted subject. thanks Filip
OPManager and Xavi X3102r
Hi, We from our company have some problems with the OPManager and two Xavi X3102r switches. We are really new to SNMP and managment softwares belonging to it. 1. The OPManager can not read out the device type of the Xavi X3102r. There is always "Unknown" declared as device type. What do I have to do to get this right? 2. I can read out more information with the MIB Browser integrated in the OPManager, then with the OPManager itself. That�s a really funny thing. For example, the MIB Browser can show
Support document/Tutorial
Hi, I am really impressed by what Application Manager can do but I am new to this. I have some scripts written for monitoring the heap for managed servers and want to integrate with the Application Manager.I want to do it quickly so could you please send me any document which is very specific to the above tasks. Thanks Kumar
Technician E-Mails
In service desk e-mails that were sent to the Technicians were logged as a part of the call. With the upgraded versions this feature is no longer available. We would like to see this feature placed back into service desk.
Help editing a page
Hi, I want to make a small change to a page in SupportCenter. Basically, on the "reply to support request page" that appears when you click the reply button in a support request page, I want to make the default "plain text" rather than HTML. The link to the page is; http://indigo:8080/Notify.do?notifyModule=Request&mode=E-Mail&id=5503¬ifyTo=REQREPLY 1) Am i allowed to make that change ? 2) If i change the radio button to default to plain text, will that change the editing text box to a plain text
Hotfix to migrate to 5011
Hi All, The hotfix to migrate to the latest build (5011) is now available. You can download the same from the following url : http://manageengine.adventnet.com/products/support-center/service-packs.html Pls pick the appropriate builds based on the installed SupportCenter build number. The issues fixed in the hotfix are available in the README on the same page. Thanks & Regards, Vinu Sreedharan
Secure Access
Is there a way of securing the service desk app using ssl technology. I am currently concerned that all of my passwords are being passed through the internet in clear text.
Cann Change Status on Requests marked as Onhold
Hi There, We have a number of requests that their status are currently set to Onhold, but they will not change. These were set before applying patch 5006 & 5007. New requests work ok, but these older ones we cannot change. I've tried editing the request, clicking the close option, and trying to close from the request list, but nothing happens. Any help would be gratefully received. Many thanks Tim
Purchase order approval selection/path
While playing with the purchase order portion of SD+, I found the approval person to not be a selectable name, and because of this, there was no really good way to have that person be notified that there is a purchase order to be approved. Can there be a name selection? And will it take a license to approve a purchase order? Can there be a dollar amount authority decision tree? In other words, can we have certain people be labeled for purchase orders over say $1000, other people for > $5,000, etc.
Cannot connect to SD+ externally
Hi I'm having big problems connecting externally to SD+. We are running a SUSE 9 Enterprise server and SD+ is started, and I can connect to it locally. I was even able to connect over the web for a long time, but since monday it's not work. I've tried to trace back anything that I have changed over the weekend but I can't see what I have done. We have a static IP and i've done all the usual checks. The firewall on SUSE is set to either disabled, or allow SD+ ports but still no luck We do have a stupidly
Maximum Utiliztion is abover 100%
I have a T1 I am monitoring with Neflow and it keeps saying Maximun Utiliztion is abover 100% and tells me to check the interface speed and the timeout. The timeout is set correct, and the bandwidth on the link is set for 1536000. Why is netflow giving me this error.
Feature Request: Linking Requests
I would like to see a feature where we could link or reference requests. We are often in the situation that our IT adds a request that then is dealt with internally. However, this may result in new requests where we have to inform customers / users. What I would like to see is that we could reference/link these new requests with the original problem. (Right now we use a custom field where we type in the request ID) By adding a link (only visible to Technicians) we would be able to easily locate the
Feature Request: Customizable Print / PDF
We still sometimes need to print, file and send reports to customers. It would be nice if we have a customizable print format with the following option. Format: HTML, PDF (should be able to handle double byte char such as Japanese) Options: Include Private Notes (Y/N) Include Public Notes (Y/N) Include Resolution (Y/N) Include History (Y/N) Include Time Spent (Y/N) It would be good if these options can be saved each users preferences.
google map
I have generated the key and submitted in the application manager. Because I have provided incorrect web site link I have generated the new google key. Now the application manager does not allow me to upload the new one. Has anyone experienced the same issue?
OpManager TFTP Server conflicts with 3Com TFTP Win2k3
OpManager's TFTP server takes over port 69 keeping my 3Com TFTP server from fulfilling requests. I need to either change the TFTP server in OpManager, know the diretory that is used for file storage for TFTP in OpManager, or stop OpManager from loading a TFTP Server. Can someone advise?
localization....is it any close?
Hi: I've been expecting the localization of the SD+ for more than 6 months, and the ETA for this specific topic ends in 4 days. Is it almost finished? Will you delay the patch for another month? just asking thanks for taking the time to respond
Error retrieving dials from several cisco switches
Dear Support, I have a list of 50 switches Cisco Catalyst from the same model (series 2900) with the same IOS version, and some of them gives me info: Two of them gives me CPU, memory and Backplane Some of them gives the CPU and memory Other devices only CPU A few only the backplane utilization For Memory dial, some times uses .1.3.6.1.2.1.25.5.1.1.2 OID (MemoryUtilization) and for other ones uses (.1.3.6.1.4.1.9.9.48.1.1.1.5.1*100)/(.1.3.6.1.4.1.9.9.48.1.1.1.5.1+.1.3.6.1.4.1.9.9.48.1.1.1.6.1) (CiscoMemoryUtilization)
Technical Support
Update problem from AppManager 6055 to new SP 6.6 setENV.bat of updatemanager.bat gives "input line is too long" error The below line cause this problem set USER_LIB_PATH=;MS_HOME\..\.\lib\ext\classes12.zip;MS_HOME\..\.\lib\ext\cryptix-jce-20050328-snap\bin\cryptix-jce-api.jar; ... ... ... MS_HOME\..\.\lib\ext\cryptix-jce-20050328-snap\ src\cryptix.jce.provider.key\RawKeyGenerator.java;MS_HOME\..\.\lib\ext\cryptix-j ce-20050328-snap\src\cryptix.jce.provider.key\RawSecretKey.java;MS_HOME\..\.\lib
WMI v SNMP - Disk Space Monitoring
Hi All. I am just about to add disk usage/free monitors to all my servers (some 80 of them) and was wondering what monitoring method was best to use, SNMP or WMI? They both work, but which would have the least overhead on the system, both the OpManager server and the remote server. Some of my servers are across slow links, so network traffic needs to be considered too. A feature I think would be great in OpManager is to be able to add Free/Used resource monitors to all physical disks in all servers,
Enhanced Security
Are there any plans to give security more flexibility? I have supervisors in my MIS Department that need to see all their employees calls and have full control over them, but not another supervisor's employees calls, or other supervisor calls. Are there plans to make a more heirarchial approach to the security? Thanks, Matt Litchfield
Addtional questions on SC+
1. We think it would be a good thing if a customer had the opportunity to reply on a request directly in SC+, in the same that he can add a note. But maybe there is some explanation on why you can�t? 2. Due-date is an important-field. I�ve noticed that you can edit this field. If you edit this field does it affect the SLA-reports as well? Or is it the set SLA (support plan) that calculates if a request has been overdue regardless if the due-date field has been manually altered. 3. We think it should
Using NetFlow
I am using my NetFlow and have noticed a tremendous amount of traffic going to a single host. The IP is "205.161.6.57" and the protocol is HTTP. I have tried to connect to this host but can not. Also I can't find out what it is? Can anyone offer any advice on this?
Search by request nr
It would be good if you in the system could search an request by request nr and also sort them by number. What we se know is that when a customer call us they refer to the request number something we ar unable to quickly find. When can this issue be solved? A extra column with issue number should sort this out. Regards
Fail to assign technican using free version 5.0.0
We downloaded the free version of servicedesk plus and installed. file size 32.5 MB indicating version 5.0.0 Imported our users from AD. When attempting to change a requestor to a Technician we receive licensing error. The user moves to Technician area but will not assign permissions to be a Technician. Are we able to add a Technician using the free version? To evaluate the product I would hope to get at least one technican to assign requests to. Thanks for your assistance. Kelly
Technical Support
Dear the App Support Team Hi~ Our Customer used the WAS of the WebSphere. if The App is mornitorring when Any Websphere operated, Do this App influece the Websphere? etc .. performance,transanction,traffic load. Our Customer have a anxiety about this influences if no influence,We need a data sheet of the evidence if you have Any datasheet or Any reference Site,would you send me to any sheet? thanks and Regards, Tery kim tery kim ------------------------------------------------------ This is posted
Technical Support
is there a method with i can monitor free disk space of windows servers via wmi instead of used disk space as in disk utilization? i need this info in both % and GB (currently it just give info about how much space is consumed, but the disks' size is vary, so % is not an option) zsolt magyar ------------------------------------------------------ This is posted using Application Manager feedback form
Event Log Monitoring
Hi, I've noticed on machines with large event logs (ie > 100mb) that applications manager seems to take excessive amounts of time to poll those machines (ie > 1 hour). Does it process all events everytime? I can't think why else it would be so non-performant. Additionally, I noticed that the date on alerted events is incorrect. For example I have an event from today which is 03/05/2006 (Australian format, ie 3rd of May). However, applications manager says the event is from 05/03/2006 (ie 5th of March).
City/State of Account in Notifications
This is a feature request. I would like to see a Contacts City and State from their Account available in the mail Notifications templates. Is this possible? David
vendor tables
i would like to import my vendor master information from my ERP package. what are the primary vendor tables within SDP? I can find the main ID table (vendordefinition), but can't find the table with the address fields.
Importing contacts into SupportCenter
I had been trying out ServiceDesk and liked many of its features. However I need to support clients with multiple contacts which SupportCenter appears to be designed to support. My problem is that I have about 1000 contacts to import and unlike ServiceDesk, SupportCenter does not have a field mapping in the CSV import to bring in the account number. This leaves me with the undesirable task of editing all 1000 contacts and setting their account information. Can we have the ability to import the account
bulk update to table data
I have just imported over 1000 contacts and 150 accounts into SupportCenter. I would now like to set all of my accounts to use an SLA definition. Can anyone tell me what table links the SLADEFINITION table to the individual Accounts? Thanks in advance.
Auto start the OPManager Client on the boot
I�m using the OPManager and I have to say that this is a really good program. My question is : How can i disable the automatic open of the client on the opmanager server ? I wana start the opmanager server only and not the client automaticaly on the server PC.
Timestamp on trap receiver ?
is there some way to see/log the actual timestamp of when an snmp trap was received? my systems just send traps with an hours/minutes/seconds timestamp and i can't adjust that setting. just wondering if the trap receiver was logging whe it received the trap message?
Technical Support
Trying to add Websphere Network Deployment. It adds the monitor ok, but it shows everything as being down.. Did I miss something? Mark ------------------------------------------------------ This is posted using Application Manager feedback form
Netflow through a mapped ip address on a Netscreen firewall
Hello, I have Netflow installed and running on over a hundred router - I love it! But, our Internet router is behind a Netscreen firewall. Internal Address of Netflow is 10.10.10.10 I have mapped the internal address to an external address on the firewall. My internet router points to the mapped IP address of the Netflow server. It works fine for an hour or two then just stops recieving flows. I can get it working again by disabling the rule on the Netscreen firewall that allows the traffic through,
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