Hi,
We encounter following error in the "Notification Rules" under "Admin". Please help
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: No rows found for the table GlobalConfig in this DataObject org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825) org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758) org.apache.jsp.setup.NotificationContent_jsp._jspService(NotificationContent_jsp.java:2484) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:697) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66) com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
root cause
com.adventnet.persistence.DataAccessException: No rows found for the table GlobalConfig in this DataObject com.adventnet.persistence.WritableDataObject.getFirstRow(WritableDataObject.java:632) com.adventnet.persistence.WritableDataObject.getFirstValue(WritableDataObject.java:845) com.adventnet.servicedesk.utils.ServiceDeskUtil.isHtmlEnabledForNotification(ServiceDeskUtil.java:2922) org.apache.jsp.setup.NotificationContent_jsp._jspService(NotificationContent_jsp.java:175) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:697) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:66) com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.