More Time Spent questions
How do I notify my Accounts of the Time Spent?
I enter the Time Spent on requests (and the Description for the Time Spent) by using the Add Time Entry button. This is the info I need to report to my Accounts when I bill them.
I can't send the Time Spent reports to customers (you know what these look like), so I intend to have them access the application via the web. But non-administrator accounts cannot view the Time Spent detail. (They do see Time Spent under the Request Details, but this is the total time elapsed since the Request was opened and not the time that the customer will be billed for. This adds confusion. Can I completely disable or remove this field from view?)
How do I report to my Accounts the Time Spent on each Request? Am I not using the application correctly? Should I be recording my Time Spent elsewhere?
Thanks in advance for anyone's input.
-Robert
I enter the Time Spent on requests (and the Description for the Time Spent) by using the Add Time Entry button. This is the info I need to report to my Accounts when I bill them.
I can't send the Time Spent reports to customers (you know what these look like), so I intend to have them access the application via the web. But non-administrator accounts cannot view the Time Spent detail. (They do see Time Spent under the Request Details, but this is the total time elapsed since the Request was opened and not the time that the customer will be billed for. This adds confusion. Can I completely disable or remove this field from view?)
How do I report to my Accounts the Time Spent on each Request? Am I not using the application correctly? Should I be recording my Time Spent elsewhere?
Thanks in advance for anyone's input.
-Robert