Important requirement - handling of mailbox autoreplies!
Hi
I just came across a problem where a support rep had mailbox autoreplies turned on. This created a loop of creating new issues (it should have kept updating the original issue, but this is a known bug)
There needs to be a way of handling this, perhaps
- Do not create duplicate entries, an option to ignore duplicate emails
- allow business rules that can delete unwanted incoming requests, preferably into a recycle-bin. Delete needs to be a selectable action for business rules
- Business rules need to be able to filter on mail headers. For example, some mail systems add X-headers for Spam or Autoreplies - we need to be able to filter on these mail headers.
I just came across a problem where a support rep had mailbox autoreplies turned on. This created a loop of creating new issues (it should have kept updating the original issue, but this is a known bug)
There needs to be a way of handling this, perhaps
- Do not create duplicate entries, an option to ignore duplicate emails
- allow business rules that can delete unwanted incoming requests, preferably into a recycle-bin. Delete needs to be a selectable action for business rules
- Business rules need to be able to filter on mail headers. For example, some mail systems add X-headers for Spam or Autoreplies - we need to be able to filter on these mail headers.