Crystal Reporting
Hi there, I am using Crystal Reports XI and the latest version of SD+. The problem i am having is that I can see the workorder table but when i look at the values under workkorderid the data does not match the ticket numbers in the actual calls. Where can i find the actual call reference numbers in the database so i can report on them. Regards Carl PS: i have also read all the crystal topics in this forum.
Technical Support
As with any firewall protected production system, I have requested that ports 80 & 443 are opened from the machine ManageEngine is installed on. I can setup a telnet monitor successfully to those ports, but not an Apache monitor, which I could do on non-firewall protected systems. Any reason why the error "Service not running" appears for Apache monitor, whereas a telnet succeeds ? Rick ------------------------------------------------------ This is posted using Application Manager feedback form
Technical Support
Based on my mail earlier, the problem may be because ports for WMI are not open across the firewall. I will be requesting this to see if that solves the problem. Rick ------------------------------------------------------ This is posted using Application Manager feedback form
Technical Support
Is there a version of the Web Transaction agent that will run on Java 1.3 or 1.4? John Faverman ------------------------------------------------------ This is posted using Application Manager feedback form
Technical Support
03:13:41:603 MEAM: CAM: Got the connector : javax.management.remote.rmi.RMIConnector: jmxServiceURL=service:jmx:rmi://203.111.104.61/jndi/rmi://203.111.104.61:9007/jmxrmi java.rmi.UnmarshalException: error unmarshalling return; nested exception is: java.lang.ClassNotFoundException: org.apache.jasper.JasperException (no security manager: RMI class loader disabled) at sun.rmi.server.UnicastRef.invoke(Unknown Source) at com.sun.jmx.remote.internal.PRef.invoke(Unknown Source) at javax.management.remote.rmi.RMIConnectionImpl_Stub.getAttributes(Unknown
Technical Support
Several servers in our list now return "no data" when we click on them (i.e. no cpu usage, no response time data, etc). A message appears at the top of the screen which says "Error # Not enough storage is available to complete this operation". The drive on which the system runs has 20GB of free space. Could you please let me know what this is referring to? Steve Jarman ------------------------------------------------------ This is posted using Applications Manager feedback form
Request ID prefixing
Hi, Vinu, Support. I have mentioned this to you last March but it seems to have been overlooked in the roadmap: I think it would be an important feature to be able to 'prefix' the request IDs so that one could differentiate and easily identify the type or nature of the requests (e.g. Ixxx for information requests, Pxxx for problems, Cxxx for change, etc.). Of course, this feature would require another one which is beeing able to associate and relate request types to SLAs (i.e. an Ixxx request would/could
Wrong Icons Displayed for Domain Controllers
Greetings, I have seven DC's in the Domain Controller Infrastructure View. Of those seven DC's, only two are displayed with the DC icon. The other five show up as Win2K servers. If I go into the Snapshot screen for each one, they are identified as DC's. What can I do to get them to use the correct icon on the various views?
Managing Laptops
This is an issue on our network as we have approx 30 laptops that come on and off the network regularly. By default we get errors on both the laptop and the switch whenever one leaves the network, I can set everything to unmanaged but feel that these could be handled better if - You could group them separately from desktops to be able to manage large numbers of them and be able to lable them as a Windows XP Laptop, not just either. - Be able to disable alarms as you can notifications and ideally
Login account for Service Desk Integration
I am trying to evaluate these two products and have integration working fine with the default administrator account for SDP. However we only have two techs and want to use them for SDP but I get Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high. I have Active Directory authentication enabled in SDP and most likely need to include a domain in the login, but DOMAIN\USER is not working, can anyone tell me what i'm doing wrong here?
Trap with severity 5 - CLEAR doesn't work
Hi, I have created two Trap Processors using Custom Trap Processor. Here there are: <PARSER textDefn="Trap received from $SourceMO(sysName) with SNMP Varbinds $*" helpDefn="" type="0" nodeDefn="$Source" sourceDefn="$Source" networkDefn="" GT="6" ST="1" enable="true" domainDefn="" categoryDefn="$SourceMO(category)" groupDefn="" entityDefn="$Source_ggsnTrapNew_v1 _trap" nodes="" severity="1" enterprise=".1.3.6.1.4.1.10923.1.1.2" groups="" name="ggsnTrapNew_v1"/> <PARSER textDefn="Trap received from
Starting Applications Manager when Linux boots
HI All Problem in Appmanager 6.x in RHEL 4 Sol :- add following in /etc/rc.local rm -f /opt/AdventNet/ME/AppManager6/working/am.lock su -c "nohup sh /opt/AdventNet/ME/AppManager6/startApplicationsManager.sh &" root
Linux Install fails to start FirewallAnalyzer
I have tried to install FWA on a Gentoo Linux Box. I try to start the server and it says that FirewallAnalyzer [FAILED] on the first attempt. Every subsequent attempt doesn't show the FirewallAnalyzer section but gives me an error of HTTP Status 404 - /fw/mindex.do whenever I connect to the web port. Attached are the log files from server/default/log and /server/default/install_logs. Any help you can give would be appreciated. Thanks!
Report by Queue
Is there a report that will list tickets by queue? I don't see it in the reporting section and queue is not an available option in the custom reports.
Resource Monitors
Since applying the new hotfix apart from the default resource monitors i.e. CPU, Disk & Memory utilisation if you click on them to show the graph you now get a Status message which says data is yet to be collected for this device. I have tested the monitors and they work in fact the alerts that we have setup on the partition utilisation monitors appear to be working but the graphs don't. The reports for volume usage also work. David
Adding Second Technician Not Allowed?
I am unable to add a second tech to the two tech version. The Local Authentication "Administrator" account is still there. I need to remove that and add another person. How do I do so? - Ken
National Characters in e-mail body
Hi, Whe had test the mail-to-ticket integration with Greek characters. 1. When we post a request via http interface all characters displayed correctly 2. When we test mail-2-ticket functionality, the subject displayed correctly, while the body is not Is there any way to tune this? (Mail server is Exchange 2003) Thanx,
Configure notifications on a per requester basis
We would like to enable notifications on a per user basis to allow our end users the option to recieve email updates when their case has changed or decline the email updates and check the web console to retrieve updates. We would also like the option to hide the My Details tab as this information needs to be updated in Active Directory in addition to SD. Please let us know if this is on the road map Thank you Trevor
IP Group Speed
Hello, We are currenlty evaluating Netflow and have to admit that it is a great tool. My question is on the IP Group Speed. I have 4 T1 lines going in to my router and using Multilink on a Sprint BGP network. Do I set my IP group speed to 1000000 for every interface or need to to adjust to reflect the number of T1 lines?
WMI Service Issues on remote Servers
I do not know if this has anything to do with ELA or not, but I am experiencing issues where ELA collects logs for a while, but then the remote server starts experiencing DCOM errors. The only way to fix it has been to restart the WMI service on the remote servers, but it hangs 9 times out of 10 and I have to reboot the server to get it working again. Is anyone else experiencing similar issues? It seems to have started after the installation of ELA, but I can't confirm that, because it is the first
Technical Support
Hi, I am monitoring a Redhat Linux ES 3.0 server. For testing I load the CPU with a heavy application which shoots up the CPU utilization to 68% as reported by top command. However, the CPU utilization visible in Application Manager is uniform at 3% for a long time. I am using snmp based monitoring. However, when I use SSH correct values are shown in the CPU utilization section of Application Manager. However, with Opennms correct values are available in the current scenario with SNMP only. So I
OpUtils tools in Opmanager?
Are there any plans to add the tools that are available in OpUtils to the OpManager software? I would think that since OpManager is OpUtils with Server management you would be able to use such tools. I was going to buy OpUtils but I also needed to monitor servers as well so I bought OpManager. I notice going thought the OpUtils demo that there are many many network tools and features that are badly needed in OpManager in order to manager a network but they are not included. When will OpUtils feature
Product Eval Questions
Question on evaluation: 1) Can you setup different logons for each admin. 2) Is it the user credential that is used to perform ad changes or that of the service account. If service account can it be setup for authenticated user 3) is it possible to have the system create home drive folders and set NTFS Permissions. We do not map directly to the user home drive we map to the level above e.g. \\server1\home I amd looking to see if we can set a path of \\server1\home\%username\ and have your tool create
Problem with Home Directory location
When I set up a Profile Template and fill in the HOME FOLDER field under ACCOUNT DETAILS I want to connect H: to \\someserver\hd\%username%. When I type this in the "\" go away. Is this by design? How can I set it up to point to a folder within the hd share on that server?
Script Error
Line:8877 Char:1 Code:0 Error:Object expected URL:http://support.neirelocation.com:8080/WOListView.do
Checkpoint r55 issues
hello community I have installed the trial version and followed the instructions. But I still get "No firewall is currently exporting logs to Firewall Analyzer" Checkpoint is r55.HFA04 I have noticed in the forums theres a patch. and more detailed instructions. Please Help. email is sagie@ptr.co.il another issue if I may. I try to connect a SOFAWARE sbox all types of versions. but i get "unsupported log data recieved" Does Firewall analyzer works with sofaware Sbox`s TIA
Empty Page after searching a requestnumber in search field
Hello, after this weekend when i�m searching for a request via requestnumber (enter in search field) i get a empty page. Any ideas ? Thanks in advance Andreas
Remote interfaces
I am looking to purchase the netflow analyzer product. I have several locations with routers all in a private network. If I install the software and point them all to one collector will this use up a lot of bandwidth, the reporting I mean? Or can I install a collector at each site and then aggregate the data to one location?
Queues within ServiceDesk
We want to be able to change the queuing system so that when a ticket is assigned to a specific queue (e.g. technical queue), it should then disappear out of the unassigned queue. This would be extremely useful if there is some way we could do this. Neil
Error Removing Monitors
I had two monitors in error. One was an oracle monitor and one was a tomcat monitor. Both monitors were no longer needed so I removed them. Even though they are gone, the dashboard still shows that I have alerts in the Database group and the Application Server group even though there are no other alerts at the moment. Can I get some support on this issue? Thanks, Aaron
WAN Scanning
Anyone having success scanning workstations across a WAN link? Using a domain scan to scan workgroup workstations, I see nothing scans successfully. Also on the SD+ server I am getting "TCP/IP has reached the security limit imposed on the concurrent TCP connect attempts." in the system error log.
active directory users and domain with .local ext
We have servicedesk+ tied into our AD to pull user accounts and for authentication. our domain is setup like domainname.local (this is what mircosoft suggested) so when servicedesk+ downloads the AD accounts it creates their email as username@domainname.local, which isnt valid. the valid is username@domainname.com. how can we have SD+ correct that issue? thanks NF
Monitoring Multiple CPU's
Can OpManager monitor each processor running on a multi-processor server? I assume in order to do this is it a custom monitor right? I have a Dell 2850 I need to monitor each processor on.
Printer warning send email
Hi, I've just started comfiguring our OpManager so fogive me if this is a naive question. When I bring up the printers I can see that one of them needs a new drum kit. How can I configure OpManger to send me an email to tell me about these warnings? Thank you!
OpManager Support fot HP Procurve 5308 with E10.23 s/w
I'm running v6 OpManager which supports one of two HP 5308s switches though they both run v10.23 s/w. OpManager however reports v10.04. Is there anything I need to do to get it to report v10.23? Also, for some strange reason the second switch cannot be monitored in real-time to show CPU and memory utilisation. Have I missed anything? I'd appreciate any suggestions. Many Thanks Lee
what the step install MIBS
HI, WHAT THE PROCESS TO INSTALL NEW MIBS FILE KINDLY SEND STEPS John Peter
Going live :)
Going live with the system on Monday 05/06 after 4 months of running the helpdesk app internally within the IT department. Looking forward to the results.... :)
firewall setting for NFA server
Hi, I am testing demo NFA 5 on RHEL 4.3 if i turn on iptables ... no netflow data is being receive. i already open up : port 9996 tcp & udp port 8080 tcp port 161 tcp & udp still no data can be receive other port that is open : port 22 tcp (SSH) all connection that is establish and related any clue ? foo~> cat iptables-config *filter :INPUT ACCEPT [0:0] :FORWARD ACCEPT [0:0] :OUTPUT ACCEPT [0:0] :RH-Firewall-1-INPUT - [0:0] -A INPUT -j RH-Firewall-1-INPUT -A FORWARD -j RH-Firewall-1-INPUT -A RH-Firewall-1-INPUT
Notification profile
How can I set up a notification profile to send alerts to more than one e-mail ? Thanks.
ADDING IP GROUPS
I AM USEING NETLOW ANALYZER 5 DEMO VER. I AHVE ADDED ONE GROUP AND FACEING PROBLEM IN ADDING ADDITIONAL IP GROUPS CAN YOU PLEASE HELP ME IN THIS REGARDS. REGARD VAIBHAV
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