job numbering
Hi guys, my company is looking at implemeting SD as its helpdesk solution but only if it is possible to automatically add our reference numbers to the calls. i.e. instead of the standard call1,2,3 etc we us something along the lines of 06F4,06F5,06F7 etc..... Is it possible to get SD to generate these codes or at least for us to be able to add them to the jobs?
Cheers
Cheers
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