Feature Request
Another good feature that should be easy to implement would be that of a e-mail notification option (Toggle On / Off) when a tech adds a new annoncment to all users that have a valid support sign in. Or even alow us to input a address to send an e-mail to. As most oranizations have group e-mail setup or a general plant e-mail. -Mike
Problem with WorkOrder.do
Sometimes when loading a ticket, the page will hang trying to lookup machine name scripts. I have applied the latest service pack. While viewing the source code, I have narrowed it down to this: There are five scripts loading directly under the title in the head of the page. The code entered on the page is: <machinename>/../scripts/<script>.js All other script references on the page are fine, but those five are causing this page to fail.
ServiceDesk Plus Database Clean Up Operation
Just like one of those classic weight gain problems. We found that a few customer ServiceDesk Plus databases have taken in all the junk emails (food) such as Out of Office replies, mailer-daemons, and acknowledgement mails. And just like one of the classic weight gain issues, this too might affect your ServiceDeskPlus Operation (heart) over time. Here's how you can overcome this problem and keep SDP healthy and running. We are starting a Get into Great Shape Program , in this operation - You need
Many errors seen by users, and me when doing a print preview
I have been receiving reports that when IE is called from an application (that is used to have users submit a ticket for help) and the cache & history have been cleared, that the opening screen generates an error (Shown immediately below). 1) Clicking Personalize � pops up another window with the ServiceDesk login page 2) Clicking icons, headers (to sort) causes error 3) Using query to filter records causes same error as 2) 4) Clicking Attach a File causes same error 5) Clicking on name link pops
Time Stamp
i have updated the build to 5501. as it was mentioned that in this build the bug is fixe3d for the time stamp. but still i am facing the same problem. still it is not showing me any result instead if i customise the report for time stamp.its giving me below mentioned error. HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request.
Dual Processor showing up as 4 CPUs when monitoring via VMI
I have a Dell Poweredge Dual XEON server running 2003. When I us the CPU Utilization with the monitor type of WMI it shows as if there are 4 CPU's on the detail graph and tables. It shows CPU0, CPU1, CPU2, CPU3. And each have values... granted many times it is 0, but each one at some point does show values as if it is really tracking utilization. If I choose CPU Utilization with monitor type of SNMP then it just acts like there is just one. Why am I seeing the 4? I also see these on several other
KERBEROS SUPPORTS?
Is this Manage engine supports keroeross advanced authentication ? thanks , Ravinder Matte
Webpage error when auto refreshing
After installing the new version of SD+ I've noticed that everytime the request page auto refreshes, there is an "HTTP Status 500" error webpage instead of the requests page. Why is this happening, and once I click on refresh it is fine. This gets very annoying !! :evil:
Searching 'Time Spent' Fields (and other showstoppers)
Hi We're currently evaluating the ServiceDesk Plus and SupportCentre Plus packages and have come across a couple of issues that I wonder someone might comment on. First thing is the 'Time Spent' field - we would use this in the following way: Once a request is added, the engineer would put an action in for everything he does - ie if 10 minutes was spent investigating the issue on the web, an entry of 10 mins would be put in, describing this. If the engineer then remote controls a PC to try anything
Monitoring Backup Interfaces (down at normal conditions)
Is there any solution for monitoring backup lines that are normally at down state. I want to get notification only when the backup line is at up state.
Reporting Question
Hello - I have been creating some reports in crystal reports and have come across a slight issue. A lot of our calls are closed at the point of opening; for example a password reset call never goes into a queue, it is closed when created. The issue I have is that ServiceDesk does not log it has been closed in the 'History' tab, it only logs the creation. So, when I go to report against call closures by our technicians, it does not give a true reflection of how many they have closed. Has anyone ever
Import of an inventory item?
IF, a big if, I am unable to rectifiy the workstations not being ID by either the Domain or Network scan, is there import options? I have other pieces of software that get me an inventory that could be exported and then imported to the ServiceDesk software.
Accessing ServiceDesk using MS Access
Hi, I'm using servicedesk ver. 5 (5009) and would like to connect to the database via MS Access to edit / populate some of the tables. I tried MySQL but I think importing large amount data on excel could be easier with MS Access. Does anybody have done this?
More Squid proxy servers
hi, I've 4 proxies in our WAN. When I'm using ftp for download log files from servers > I can see 4 different Traffic statistics. When I download 4 log files from servers to monitoring server /where I've Firewall analyzer/ and set 4 import logs record, I see only one Traffic statistic. It is possible to see 4 different Traffic statistics when I've 4 log files at same server? Milan
Posting Pictures in Solutions
When will we be able to post pictures in the solutions area? Being able to post them to show users examples that go along with steps in a solution would be awesome. But even if you could attach a pic would be a start.
nprobe switches
I am using nprobe to trial Netflowanalyzer and I was wondering what the recommened switches are for timeouts etc. Thanks. -t <dump timeout> | It specifies the maximum (seconds) flow lifetime | [default=120] -d <idle timeout> | It specifies the maximum (seconds) flow idle lifetime | [default=30] -l <send timeout> | It specifies how long expired flows queued in nprobe for de livery | are emitted [default=30] -s <scan cycle> | It specifies how often (seconds) expired flows are emitted | [default=30]
SD not responding over night
Hi Is any one else having the problem, Since upgrading to 5.5 SD works fine during the day apart from noticeable slower. First thing in the morning SD is completely unresponsive the server is showing SD running. I need to shutdown SD and restart it. Then its fine until the following morning. SD has been working fine for months this has only started since the upgrade to 5.5 ???? Any help would be appreciated
Business View not showing up for user
1) I have created a business view. 2) I then created a user with read rights and checked the box referencing the business view I created in step one. 3) I can see the view in the web client with the administrator. 4) I CANNOT see anything when I sign in as this new user. Nothing at all. Just the tabs across the top of the screen. What am I missing? It is as this user does not have access to anything.
Funcionality Request
It would be nice to be able to reboot a server or group of servers from OpManager. Thanks -Jeff
Monitoring temperature on IBM servers
Hi I am trying to monitor temperature on our IBM server and have tried adding the vendor specific monitor for our x series server without any success. Using the Test Monitor button on the Monitor Properties page results in a Monitor did not respond error. We have installed the latest IBM agents on the x series 236 server.......any clues on how to troubleshhot this issue. Jim
MIB Browser
Using Costom Monitor I load Custom SNMP OIDs. I want to get the value of a specific variable. As I set the OID to monitor, I try to test the new monitor and I find the given OID has a .0 suffix , so differing from the given. In that way the get fails. Do I need more info? Or there is something not acting in the propre way?
Adding Telnet or SSH link on Snapshot Page
Is there a way in OpManager to add an option on the snapshot page of a router to telnet or SSH to the router? Thanks
No Router is currently exporting NetFlow
We are evaluating the Netflow Analyzer 5. The problem we have is: from the NA web Gui we can't get the router showed. We are running cisco 45010R (12.2(18)EW) with Netflow card WS-F4531, and configured to export netflow to the NA server like this: ip flow ingress ip flow-export version 5 ip flow-export destination IP NA SERVER 9996 I use a sniffer and can see udp packets from the switch to NA server on port 9996, but form the GUI, it always said ' No Router is currently exporting NetFlow packets
Services
I'm evaluating OpManager 5 and so far I really like it. However, there seem to be a few problems: 1. FreeBSD and Win2k servers could not be set to monitor POP3 service. 2. Win2k3 server can only be set to monitor SMTP service. Could anyone tell me how to solve these problems? Thank you very much.
Infrastructure categories adding
Adding and removing an infrastructure category would be very handy when using the opmanger in a lab environment. Now there is no way to indicate traffic generators, probes etc. as they don't belong with any of the existing ones now.
Version
Hello - When is the next major release of Service Desk? Am waiting for Problem Management and many other promised features.... thanks Peter
Asset Tracking Feature Request
It would be great if SupportCenter could provide the same level of asset information as ServiceDesk Plus.
Customize Request Print Preview
Is a customizable request ticket printout in the list of requests?
Corporate Logo not display at top of reports
We are running SD+ Build 5501. When displaying/printing a report, it has 'Acme HelpDesk' logo at the top instead of our corporate logo. Our logo shows up on the login page, requester pages - but not on reports. Any help on this would be appreciated! Thanks.
integrate more programs into Servicedesk?
Hi! I have some ideas. I work 100% whit helpdesk support, and sometimes you need to make a remote assitance. You have this extra module in the Desktop Managment, is it possible for you to integrate this module into the servicedesk or like an addon you can buy? And one more thing regarding the Domain scan, this function could be a little bit better, like report information, which computers that couldn't be reach and so on. Anyhow, is their a agent in the roadmap, to install on the computers? To make
Workstation report
Guys, anyone know of a way to produce a workstation report (detailed)? I want to be able to run a report for each workstation which shows all detail for a machine, i.e. harware, software installed, installation history etc. I assume it could be done using queries (in the new version), also i would like to suggest this as a feature for future releases. Thanks in advance
TFTP service not working
Am having difficulty backing certain devices with the TFTP service. I can see the serice is available on port 69 when I am running the server but it still doesn't pass credential check. When I run a CISCO TFTP service it work fine. Trying to use this with 828, 1720 and 4700's Please
Overdue and date format errors in general
Hi to all, I am really embarrassed with dates management, if i try to put an end date (overdue, etc...) I got a script error, have I missed something The javascript error is (for instance on the welcome page "Announcements" zone, I have to left "Forever" in the "To" date field, if I try to modify I do have the following error when trying to click on the calendar: Nothing happens On an overdue item (no overdue date) if I try hard to modify the overdue date to put something in it, once I select the
Add PIX firewall
I've installed a trial ver of Firewall Log analyzer and i am tring to add PIX firewall and i can't. How do i add PIX firewall on the application to start seeing my logs. I am running build 4012. when PIX firewall sends syslogs to firewall analyzer which directory this logs are stored? Please help
Can not find database
i want to make query in the helpdesk application database but i can not find the database on our server because i don not know the datbase name .
Russian localization
Hello. What about russian localization of ServiceDesk? We are very intrested in your product, but in the absence of russian interface we can not apply it. So, if we can help you in translating ServiceDesk into russian, please write to terfin(at)gmail.com.
Logging stopped after a few days, one table missing
Hi, I've been testing your product EventLog Analyser fro over a week now and I must say I am not impressed. I tried several installations, all of them failed after a few days, not collecting event anymore. I could see in this forum I am not an isolated case. I upgraded my installation to the lastest patch 4011. It still does not work. Searching for the word "error" in the logs, I find : : java.lang.Exception: java.sql.SQLException: General error message from server: "Can't open file: 'eventlog.MYI'
resolution field
I am writing a report in crystal, but need to get to the resolution data for each call. Can you please let me know which table and field store this information please. thanks PEter
Can i start with 5 ?
Can i start with 5 support representatives and upgrade later ?
An update to SD+ Build Version 5500
Here is the latest update to Build Version 5500 : http://manageengine.adventnet.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_5_5_0_SP-14_0.ppm This is a hotfix release and all users since build 5001 can use this hotfix to migrate to the latest version, 5501. I know you will all be interested to find out the list of issues fixed in this hotfix. Here is the list: * Time Spent entries in Reports were not shown since upgrade to 5500. This has now been fixed. * Stack overflow error
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