technicians as requesters? also no AD authentication for tec
I have 2 questions, we've just bought servicedesk after trialling it, and we have a few problems
1. why can't technicians still be listed as requesters? Technicians may also have times when they need to raise a job as themselves
2. I've enabled AD authentication and can login as a requester fine, but technicians can't login using AD unless I set them a local username and password.
1. why can't technicians still be listed as requesters? Technicians may also have times when they need to raise a job as themselves
2. I've enabled AD authentication and can login as a requester fine, but technicians can't login using AD unless I set them a local username and password.
Topic Participants
Andy Robinson
ankit
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