Reports on two our period only
Hi, I'm currently using Event Log Analyzer build 4011 - however I am having some issues. I run a SOX compliance report on two servers in my environment every 24 hours. However when I receive the report through the email in pdf format there are only entries between 10am - midday. Where are the rest of the entries? Can I configure the report somewhere to include all entries? Hope you can help. Thanks Mark
suddenly opmanager can't add email profile
hello , i have strange problem when i update any email profile it disappears !! then if i try to add any email profile , it gives me " successfully created" but i can't find it !!
Missing space on button
SC+ Ver 5.0.0 Build 5021. When a contact is logged in, and is editing their contact details, the Update My Details button is not "right". See attached image. Cheers.
Initial Discovery Not Correctly Identifying Devices
Devices are not correctly being identified during their initial discovery with our OpManager 6.0 install. The devices are showing up as as desktops. They are also not correctly identified after running "Rediscover now" on the device. The only way I can get the device to be correctly discovered as a router, switch, etc is by manually adding it. I specified our correct SNMP community string before configuring networks to discover. The correct SNMP community string also appears in the seed.file directory.
Business View Labels
Is there a way to turn off labels (eg. IP addresses, names, etc.) when creating business views? I created a business view using the default US map and started putting in my firewalls at my site locations. I have a lot of sites in one area of the country and all of the labels are just running on top of each other, making it look horrible. Is there a way to shut the labels off? Thanks
custom snmp monitor ?
hi, i just evaluate op-manager for my company. i want to query a fibre channel switch with an custom snmp-monitor. the uid's are: .1.3.6.1.4.1.1588.2.1.1.1.1.22.1 swSensorEnty .1.3.6.1.4.1.1588.2.1.1.1.1.22.1.1 swSendorIndex .1.3.6.1.4.1.1588.2.1.1.1.1.22.1.5 swSendorInfo .1.3.6.1.4.1.1588.2.1.1.1.1.22.1.4 swSendorValue swSendorInfo contains the type of the sensor (eg: .1 = Temp#1) and swValue the current value of the sensor (eg. .1 = 32) in deg celsius. in your post forums.adventnet.com/viewtopic.php?t=9439
Server fails to start
Hi, During installation, when the install program asks whether to start the server, I chose not to start it. The problem is now when I try to start it from Start->All Programs, it does not get started. I am installing on a Windows XP machine. I uninstalled and installed again and this time when I chose to start during the installation it went fine. This is just a minor irritant. I think the option to not to start the server at the time of installation should be removed. Thanks & Regards HimS
Category not showing
The category does not show when viewing the Resolution Tab or the History Tab.
Bad Report Generated, Please Fix or Advise
When I create a "Downtime History" PDF for a "HTTP URL" monitor, the PDF is not valid and in fact, if I just try to view the PDF the PDF isn't even produced. Can you try to replicate this issue and tell me how to fix it? Thanks. A Cline
REQUEST ---- Tech - Private Solutions
Can you in a very near release add functionality to create solutions that are visable to tech's only? This would allow us to post certain documents and or fixes to common problems and do away with our techs bouncing from lotus notes to SD+ -Mike
MSP Probe - "Verifying connection with web server"
I have gone to a new installation (OK a reinstallation) on the central server and used port 443 as this server does not have SBS2003 on board. On a new site (where SBS2003 is installed) I have installed the MSP probe. I can get to the server from the remote probe site. When I reboot the server or run the programme I get: The splash screen with "Verifying connection with web server" and then it sits there. I have searched for the error on here and it seems to point at Linux problems rather than MS.
Data recorded from SQL server
Hello, What information is recorded into the opmanager db about an SQL server e.g. read, write, response times, db size, etc..? What are these data parameters called in the xml graph_info file. Thanks Andrew Welch
SMS notification format
Hi, Whwn i send a text notification, it is received with the header information, for example content-type: text/plain etc Is there any way to get opmanager to not send this information
Running opmanager Probe as an service Linux.
Hi, I'm planing to run fedora on our probes. but I cant get opmanager to run as an service. I have tried the following : http://www.adventnet.com/products/webnms/help/dms_guide/index.html And http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002634503&sid=c07b75fc94b4d62cc11bfbac85cdeb3a both of them runs fine if i start them manually in GUI mode in Xterm, but as soon as I try to start them in TEXT mode (Ctrl+Alt+F1) opmanager does not start. I have tried to
SD+: TBug - Transfer of tickets to other techs misses TASKS
I discovered today on the ticket->Action menu the ability to Add Follow-up Task. This basically allows you to specify a few tasks to accomplish while in the process of fulfilling the ticket. I assigned myself a few tasks to test this, and saw that they also assign them to my personal tasks list (seen on the home page on the yellow square) BUT, because I'm leaving next monday for a new job, I was asked to transfer all my tickets to someone else. I dutifully reassigned them to this other tech, but
Not receiving any alerts
I had alerts setup for Opmanager but for some reason they are not being sent out. How do I add multiple emails to send alerts to? Also, under Mail Server setup, the email address that we list there, is that the one which forwards all of the email alerts??
Utilization
Is it possable to see total utilization for an interface as apose to TX & RX utilization?
SD+: Update of time entry by me posted as other tech
After participating in a webex session with AdventNet, we were able to show a resolution on a ticket that I've transferred over to another technician. However, when I added the time entry, the entry went in with the assigned technician's name, and not mine. While I can understand keeping time entries to the assigned technician, there are examples when you don't want to assume ownership of a ticket just to show that you did some action on it, and then reassign the ownership back to the original tech.
CPU utilization for SMP server issues
Recently, I install OpManager (current newest version) for testing. It would work well for windows and single cpu for Linux system. But for SMP server running Linux, the CPU utilization get -1%, and memory alway over 95% (But the real utilization is only 45% around). WHat cause it? How to solve?
SD+: Single quotes in names doesn't show
We have a guy whose name has single quotes (as pulled from AD). He's one of our technicians now (was a requester until we purchased more licenses). I'm attaching two screen shots showing how his name does NOT show up in the Request Summary screen, but his name does show up in the ticket itself when looking in the ticket details. Justin
Custom Device Types into Correct Category
Hi It would be great for when I add a Custom Device Type I could then place that device in the correct Category. Eg, I have created a new device type for HP Procurve Wireless 420 Access Points. I know want it so when these devices are now discovered that they become Wireless Instead of the Default Desktop. Thanks Daniel Chapman
Netflow only showing outgoing IN traffic
I've just got netflow analyzer installed about an hour ago, and this tool rocks. I've noticed however that my internet serial interface is only showing IN packets and not OUT packets. I'm sure it's something I've got configured wrong, so I thought I would ask the NA experts here. Thanks! Matt
Opmanager CPU Utilization % always the same status
Hello, when i enable the CPU Utilization % for a server, i get always the same status. If i examine the Cpu Load on the machine i get the correct status. I use SNMP to monitor the CPU Utilization. If I use SSH i get the status -1. The server is a multi prozessor machine with 2 oder 4 Cpu's. Where is the failure ?
Change alert emails
Is there any way to change the text sent out in an email alert? I'd like certain alerts to go to a pager, however I don't need all the text that gets sent out. In fact, with all the text, the part of the alert that I'm interested in is cut off on the pager. Thanks.
Not working solaris disks smeassures
The monitoring for soaris 9 disk measures is not working (partitions, i/o statistics). Please check the attachment. I want to mention I'm using ssh v2 monitoring for these servers. The output for iostat -d , iostat -x and df -k is wrorking OK. bwadmin@asbw01$ df -k Filesystem kbytes used avail capacity Mounted on /dev/md/dsk/d0 9295373 3642281 5560139 40% / /proc 0 0 0 0% /proc mnttab 0 0 0 0% /etc/mnttab fd 0 0 0 0% /dev/fd swap 6509864 24 6509840 1% /var/run swap 6510160 320 6509840 1% /tmp /dev/md/dsk/d4
How to listen SNMP trap type above 10
I used Unsolicited Traps got information as below: Trap(v1) received from host localhost(127.0.0.1) at 2006/7/31 pm 4:51. Enterprise Od : .1.3.6.1.4.1.311.1.1.3.1.1 (.iso.org.dod.internet.private.enterprises.311.1.1.3.1.1) , Specific Type : 1001, ... How to listen SNMP trap Generic Type that like 1001 in SNMP trap listener?
Delete and create new Infrastructure Views
subj How to delete any items on the Infrastructure Views? and create my items in the Infrastructure Views? Thnx!
SD+: Suggestion - Notification improvements
Having gone "live" recently, and having been affected by the changes in notifications lately, I'd like to make some suggestions for improvements. 1. The volume of notifications can get very high for some tickets, particularly if there's a lot of people with their fingers in the ticket, or mail going back and forth between the requester and technician (or other parties as well). We've had some customers complain that the volume is too high. (not for all people, or all tickets). Suggested solution(s):
BUG: Request reopening closed ticket loses tech assignment
In version 5501, when a closed request is reopened with an email, the technician field gets unassigned. Justin
report generator
Hello - I need to run a report that calculates total calls closed by technician and shows the following information: Fields = Call ID : Call Description : Call Resolution : Open date : Closed date Grouped by Technician Date Range = not required, needs to be run since database started. Totals = need a sub total for each technician and a grand total for all calls. I have looked through your list of reports and none of them allow you to see the call and resolution data, so I think I need to run a query
how to add new solution
How to add a new solution. I can not find any way to do it . it seems like there is some thing missing in the new solution tab (solutions>add new soution). there is no button to register the new solution added. thanks in avance in helping me
SOFTWARE REPORT REQUEST
Hello, there's a way to have some reports of software managed, excluded, prohibited and unidentified (total and for machine)? thank you
MSSQL-Change of Server
Question, right now I have an opmanager running in w2003 server, with MSSQL database. And now, I must migrate opmanager to another server with same SO and same MSSQL database. How I can do this ?, to use de same database of the old server ?. Thanks for all. Diego
Custom monitor multiple instances in a custom report
Hello, We have a AKCP probe with its mib and a custom monitor in place. We have 8 instances of the temp for the 8 different probes. We can not query the DB certain times. We need to query the DB for a period of time where we were having problems. When viewing the graphs there is no extra box for changing the date/times to view. The custom report option in reports reports there is no data available. I'm pretty sure the data is there as OpManager will graph it for me but it won't allow me to query
Notifications in groups
Using version 5501, when a ticket is moved between groups/queues, the nofiction does not work when the ticket lands in the new queue. It works fine when the ticket first arrives, but not when the ticket is moved between groups. Any ideas?
Create Custom Monitor Report Schedule
Hello Is it possible to create schedule reports of custom monitors? If yes, how should I do it? Thanks!
Schedule Request
Is it possible to schedule a request. I am not talking about preventive maintenance. While creating a new request, is it possible to schedule it for future time.
Linking Vendor to Request
Is it possible to link the vendor to a new request, so that if a new request is setup and an outside vendor needs to be called, we can select the vendor and there contact details can be pulled up.
Company Logo not showing on reports
We are in SD+ - version 5501. When we create reports, the logo for 'Acme HelpDesk' shows up on the reports - how can we get our corporate logo on those reports (our logo shows up on the login screen/requester form, etc) - just not on the reports. Any help is appreciated! Thanks.
BEA Weblogic 6.1
Hi Every now and then our Bea weblogic monitors show as resouce critical and not available. the way I get around this is to go to edit monitor and then re-enter the password. I would like to resolve this issue as it is reporting the servers as down. Kind regards
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