Remote Desktop
Additions to ServiceDesk that would make it more appealing to me:
1. It would be advantageous to add a remote desktop (connection) link to each workstation within SD+. OCS Inventory (open source software on sourceforge.net) currently has a nice way of doing it by having a drop-down where you can select which remote software you use.
2. Adding the ability for all service requests to go to a central dispatcher for assignment instead of a group or specific technician.
3. Having an installable client for each workstation instead of the agentless version. And the ability to put the client on a diskette or USB drive to scan stand-alone PC's
4. Ability to upload images to Purchase Orders and Contracts
5. Ability to reassign tasks as needed.
6. Barcode scanning integration to check-in /check-out computers/assets for repair.
7. Ability to scan images and attach to each workstation for service orders and repairs sent to and from our PC supplier.
8. Ability to track PC warranty status and send out email reminder when warranty end is approaching.
Thank you for your time and understanding in dealing with each and every one of these requests. I'll keep them coming.
DB
1. It would be advantageous to add a remote desktop (connection) link to each workstation within SD+. OCS Inventory (open source software on sourceforge.net) currently has a nice way of doing it by having a drop-down where you can select which remote software you use.
2. Adding the ability for all service requests to go to a central dispatcher for assignment instead of a group or specific technician.
3. Having an installable client for each workstation instead of the agentless version. And the ability to put the client on a diskette or USB drive to scan stand-alone PC's
4. Ability to upload images to Purchase Orders and Contracts
5. Ability to reassign tasks as needed.
6. Barcode scanning integration to check-in /check-out computers/assets for repair.
7. Ability to scan images and attach to each workstation for service orders and repairs sent to and from our PC supplier.
8. Ability to track PC warranty status and send out email reminder when warranty end is approaching.
Thank you for your time and understanding in dealing with each and every one of these requests. I'll keep them coming.
DB
