Assigning asset ownership via the 'import csv' functionality
I am trying to import data from a barcode reader relating to assets not discovered on a windows network scan (e.g. monitors). I would like to assign the monitors to a workstation. I map the assigned to field in the import csv step 3 but the asset is not assigned to the workstation as expected. Does this functionality exist? Any help would be appreciated.
Request New Feature for Log File Import inLinux - SQUID Prox
Most versions of Linux come with SQUID proxy server. ALL log files for ALL applications are stored in /var/logs and root access is required to imports ANY log including the SQUID Proxy Log Please add a run as root feature to the import of log files screen Many thanks
Custom roles
Is there a way to customize a technicians rights so that they can enter a resolution and close it but are not able to "Edit" or "Delete" the ticket?
users close their own tickets?
Is it possible for users to close their own tickets? I don't see any button that lets them do this.
List of questions
- is it also possible to auto assign the ticket to a tech guy ? - is it possible to have a template for the email so it will auto open the ticket with all needed info (for example - hardware problem , software problem) - is it possible to have the system auto generate an answer email , that the ticket as been generated and will be taken care in x hours .. (according to the SLA) I have tried over and over to setup outgoing mail and with no success have i gotten an email in my inbox. Im running 5501
Backup automatically
I saw your article on how to backup/restore manually, is there a way of automating this?
loading the db backup of ver5.5 to ver 6 or latest version
hi there. i just want to ask you how to back-up load the back-up of db from ver5.5 to ver.6 of OpManager. the management wanted to load that db files to the existing and new version of OpManager. please help! thanks in advance; ariski
E-mail User Creation
Hi, i'm testing Service Desk and I want to know if it possible to stop user creation each time they send a request by e-mail. Can i have just one user for all the e-mails? Thanks
java.lang.NoClassDefFoundError: com/ibm/jsse/IBMJSSEProvider
I am trying to add an attribute to the Webservers monitor. The websphere monitor is configured and polling data. When I click "Add Attribute", I get the following error message "java.lang.NoClassDefFoundError: com/ibm/jsse/IBMJSSEProvider". The Websphere application server (version5) is installed on Windows server 2003. johngall
Router discovered as Desktop
Everytime i add a cisco router it is recognized as a Desktop Equipment. I forced it to Router but the interfaces and other information is not added on it. Do you have any idea to solve it?
Pop Assignment
When requests are recived though email (POP3/IMAP) they aren't assigned to a category/group by default. Is there a setting to configure defaults for this type of a request or can a Business Rule do this?
Request link in notification mail to technician is broken
Hello, When one of our technicians is assigned a request, a notification mail is sent to him. The mail contains a link to the request, but it does not work. Source code for such link: Click for details : <a href="WorkOrder.do?woMode=viewWO&woID=163">http://PKLMAN1:8085/WorkOrder.do?woMode=viewWO&woID=163</a>; Any idea why the address to the request is incomplete? Note: This only happens for one of our technicians. The other technicians receive a correct notification mail with working link
Notification Profile Scheduling
Greetings, Is there any way to schedule a Notification Profile to be active during a certain time, such as an Outgoing Traffic Monitor on a T1 that is linked to a Notification Profile that only alerts during after hours? What I'm trying to do is setup a monitor that will tell me if my T1's WAN NIC breaks my currently-set threshold only from Fri 8PM - Mon 3AM PST. I want to monitor outgoing traffic on the weekends when no one is at work, and an alert that the outgoing traffic threshold was broken
Add Request Time = 15-20 seconds..
The time it takes for a request to be added to the system after pressing the Add Request button usually takes 15-20 seconds. Is this normal? My server is definitely capable of handling the application without lag. This is a new problem since the latest servicepack installation. Please advise. Thank you.
Rate of Drive Consumption Monitor?
Does OpManager have or could it be added - a drive rate of consumption monitor? Its useful to know how much hard disk space one has free, but it is even more useful to know historically how that space is consumed at a glance. Replacing the disk utilization with this icon would be a nice option. David.
Sharing an Asset
Is it possible to have an asset associated with more than one workstation? I wish to associate UPS devices with multiple workstations. Secondly, can an asset be associated with another asset? PaulG
When I import cisco router Opmanager puts it on Desktop
When I import cisco router Opmanager puts it on Desktop device and when i change the cathegory of device it makes it incomplete without interfaces and so on. I reimport it and again to the Desktop device. It works sometimes fine but others not. Please help i wanna buy it but if there is some bug there i wanna be sure to get the solution. Regards M&M
SSL Support for SD 5.5.0
Does the latest version of Service Desk support SSL. If so, I do you enable it?
Purchase Module
Is there any modifications planned on the Purchase Module of the tool. I havent seent any change on this area in the new builds. Currently its very basic and does not handle the Asset Life-Cycle Management, ie. Approval Workflow, Selection of Assets, Contract, Procurement, Maintenance Support History, Inventory and End of Life. :(
Importing from AD to SD version 5.
I have been having a problem importing to SD from AD. We have just over 2200 users in AD and the imports keep failing. I have tried importing from several of our 6 DC's with the same results each time. I have even tried limiting the number of users being imported to less than a 1000 by choosing sub-containers. No luck. I tried using a csv file (comma delimited) but that only created another problem as it added to the list of requesters unlike the import from AD which replaced the requesters. So now
OPEN API
My developers are asking me if applications manager has an open API? Why I love applications manager and have been selling the company on it since I implimented over a year ago, they state it doesn't meet all our needs in the area's of reporting . The hope is that with an open API they will be able to enhance some area's of the application to meet our needs rather then outsource our monitoring to managed datacenter. We are develpoment company of over 200 and have over 150 servers hosting are web
Request Overdue Email
Hi, I observed that i am unable to change the template of the request Overdue email. I receive so many emails from Servicedesk+ regarding calls being logged and closed. But sometimes i do miss out on some emails deleting them because they are the same emails. But as far as a request overdue email is concerned I believe it should be highlighted. To do that i need to change the template so that i can keep some specific type of formatting in the mail template. Think about it. Regards, Roshan
sql reporting
If I could get just one thing in the next relase I would ask that the attributes that are collected in application manager for sql server all have historical reporting. . . While the data being collected is good I only get a limited nunber that can be reported on. We host over 20 sql servers that are prone to performance issue's. The company needs this data to help trend our db over time. We feel limted not being able to trend using appman and have several sql dba's that have been using other tools
reinitailize.bat
when running reinitialize.bat in either all or data mode i recieve the fallowing error on a a fresh clean installation on applications manager 7.0.1 . . I would like to know how to resolve this error? C:\Program Files\AdventNet\ME\AppManager7\bin>reinitialize.bat -USERadmin -PASSW ORDadmin -MODEdata Exception in thread "main" java.lang.ArrayIndexOutOfBoundsException: 3 at com.adventnet.appmanager.server.framework.AMReinitialize.parseCmdPara meters(AMReinitialize.java:150) at com.adventnet.appmanager.server.framework.AMReinitialize.main(AMReini
Automatic Scheduling and emailing of reports
Netflow Dudes, I noticed that Netflow 5.5 provides Automatic Scheduling and emailing of reports, though can you please tell me whether Netflow Analyzer5 (gold release) provide that feature or how that can be provided as a patch to the gold release of NFA5? regs, Angelo
URL Monitoring Reporting
I have setup a number of URL monitors. I would like to extract the polled data (page response times) to generate some reports ... I am TOTALLY unable to find the data in the database, if its in the usual statsdata tables then I'm looking straight past it! Help. Adventnet it would be VERY VERY useful to produce a document describing the tables, data in them, relationships etc to help those of us trying to produce more sophisticated MIS reports out of OpManager. Cheers, Andrew
Problems running OPMANAGER in MS Internet Explorer
Hi all, I got a problem with op manager and ms internet explorer. I connect via internet explorer on port 8060 to the pc op manager is running. Enter the username and password and I get the main page. When I try to open one task e.g. Router the internet explorer returns to the logon page. What can be the problem ? Cookies are enabled security is on minimum When I use the firefox erverything is running well. Thanks a lot for the help in advance Kai
FQDN in SD+ Notification E-mails
Hi, I am using SD+ 5.0 to support our customers as well. I have set the e-mail notification and has been receiving the e-mails with no issue. However, I noticed that the URL link in the e-mail is always pointing to the SD+ server name. Example: ******************************************************************* Dear USER, Thank you for your recent Servicedesk request; your request has been create= d with id 9. The title of the request is : mail not working. The status of the request can be tracked
Windows Service Monitors
I'm using the free version of OpManager 6.0 - all the monitors work fine except for the Windows Service Monitors (IIS, DNS Server, Event Log, etc.) - when I set them up they initially report 'OK', but then they always change and report 'Service Is Down' after 5 to 30 minutes, even though the services are up and running fine. Any ideas on what may be the problem? Thanks.
OPM+Netflow integration
Hi, I am trying to integrate Netflow with Opmanager. I have configured the servername, port, username and password. When I click on the netflow link under a specific interface I am requested to authenticate before I can view the data. Shouldn't Opmanager pass the authentication information I have provided earlier to Netflow? Thanks Ramzi
Error when backing up
I'm currently running build 5008 and I was about to upgrade to 5500. As per the recommended installation process, I was trying to do a backup of the database prior to applying the patch. However, when I run the backup it gets a fair way through then gives me a Java exception memory error. I'm just re-running the backup now and I'll post the error when or if I get it again.
Alert Profile Management
Hi, Is it possible to create an alert in the Alert Profile Management to monitor the links utilization? The only options I see are application and port. For example I want to receive and alert when the link is 90% utilized regardless of which application is using it. Thank you, Ramzi
Consolidated Report
Hi, It seems that there is a minor bug with the Consolidated Report. When I click on resolve dns, the application category shows hostnames. Please see the attached file. thanks, Ramzi
Feature Requests: Config Options, Quick Search, Etc..
1) Quick Search: At a bare minimum I'd like to see a quick search bar at the top left where I can enter an ip address or host name and see all input/output and destination reports for that ip address or host name. It should try to resolve the IP address to the host name and vice-versa to match either type of entry in the logs. Right now if someone asked me what traffic I have for a specific server I don't know how I'd find that in the system. It would be nice if this search would also recognize protocols
Manager to get notification for all updates
Hi, We have a helpdesk manager and 5 technicians. When a ticket is assigned to a technician, only that technician gets notification of the update. I want our helpdesk manager (who is also a technician) to get a notification of every reply from a requestor to an existing ticket, even when it is not assigned to him. How can I do that? Thanks, John
Can not delete Device Group.
Hi. I have DeviceExpert installed on a linux box. So recently I've created several device groups. Now I want to delete one of them by clicking on a red cross at the most right column of a group list, but here I have a problem. The system reports me an error message of a kind: This device group is referred by some modules That had occured when this device group was selected as a filter criteria in one of a dropdown lists (for example on a homepage or in a report section). I have checked all such a
MySQL server configuration
Hello together. I hope you can understand me because i am german and my english is very bad. i am not sure but I think the Applications Manager Storage data in the MySQL server there they start. I have another MySQL Server in my network an would use these other server for the Applications Manager. Can Anyone help me to configure my Applications Manager to use my MySQL server and don not start his own?? I hope Anyone can understand and help me. Thank you Thomas
Import requester from AD fails (and i know why)
Hello, we try to import requesters from Active Directory but some users fail to import. I tied down the issue to the login name of those users which includes letters like (�, �, �). Is there any chance to get those users into my database, except manually? There about 60 of them....
Inactive user Reporting not accurate
We are reviewing your product to see if it will solve our Reporting and Auditing requirements. A couple questions I have are as follows: I've have specified all 14 of our domain controllers and ran an inactive user report for accounts that are Enabled but not active for more then 30 days on our Domain. However, the report pulls both Enabled and Disabled accounts while I need to specify only Enabled. The 'QuickSearch' feature appears to resolve this. Also, it reports accounts that are listed as having
Error Loading Adtran MIBs
Attempting to add some MIBs for Adtran routers but am getting the following: Exception:Reading/Parsing MIB:java.io.FileNotFoundException: Could not open file C:/Program Looks like it hates the program's install path. Ideas?
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