I'm using SD+ 6.0 in a production environment
I thought this topic might be of use to some people who are on the fence about this upgrade. Overall, the application is working well in my environment, with no issues causing stoppage to work. I use these modules: Requests Solutions Inventory Contracts Reports And these features: E-mail fetch E-mail notification SLA Business Rules Survey AD Sync (Scheduled) The upgrade has had some minor issues: Problem: Many requests would not render the add time section following the upgrade. Fix: Connect to the
SD+ 6.0 Error: "Add Time Entry" is not working for
I have found a Workorder where the "Add Time Entry" Button is not working. I've got some Error-Message in the Browser-Status Bar: Line 2818 Type 1 Error Object expected Code 0 I can't see any difference between the WO's. Maybe you can work with the provided Error-Message? thanks Florian
Add Note "focus"
Hi Chaps i've just upgraded to 6.0 and noticed that now when I add a note to a job the focus doesn't automatically switch to the note's text box, so in order to fill in the note I have to first click into the text box. I know this is a minor thing but is very frustrating as I often start to type before I realise it isn't actually going into the box!
SDP 6 Things
In purchasing you still have to assign the SDADMIN role to somebody if you want to use the purchasing efficiently. With full access to Purchasing you still cannot add vendors? I'll post more when I think of them
Is anyone else having reliability issues with 6.0
At least once a day so far I have had to restart SDP to allow us to log or continue to work. Symptons so far are 1. Not being able to login, just get a blank white screen 2. Not being able to finish editing or updating requests 3. Not being able to edit categories, see previous post 4. Not being able to start the SDP from the batch file included, have to manually start the service 5. Not being able to start SDP without shutting down Opmanager on the same server. 5.5 was so reliable, never had to
Password Reset
Using ServiceDesk 6 with MS SQL database without Active Directory integration. I can't seem to find a way to force a password change on first login although table aaaPasswordProfile seems to provide a way to do this. Changing the PasswordProfile for a user to 1 for example has no effect and is ignored by SD. The data in aaaPasswordProfile is as follows: 1 Profile 1 15 3 0 5 True 2 2 Profile 2 -1 -1 -1 -1 False -1 The second last parameter (True) on Profile 1 is CHPASSWD_ONFL which to me implies change
Apostrophe in request Subject (java script error)
Hi, We have found that an Apostrophe in request subject line always causes page errors and prevents users/technicians updating requests.
SD6 Server utilization
Hi! Right after server starts CPU usage jumps from 5% to 90-100% I'm using MSSQL as database which also starts using a lot of CPU after SD6 starts. Java.exe and MSSQL are the only consumers of cpu time. What could be the couse of this behaviour? Best regards, Karlo
Adding a queue not working...
Hi, With a fresh new installation, I try to add a queue and it doesn't work. With Internet Explorer, it says "Error on page." Is there a fix? Thanks, Pat
automated backup
Can you give me any hits on automating the backup process. I looked at the backupdata.bat file and looks like its doing more than just a simple database export. Am I wrong? I am running MYSQL database I would like to move it to MSSQL but I was unable to do that with build 6000. Also If I do just do a mysqlexport does that backup everything or is there additional files I should backup as well?
Technician Role Permissions
Good evening, I am utilizing SD+ 6 in my organization and need better clarification of what the roles permit technicians to do to requests. Is there a list somewhere? For instance, there are Edit permissions and Full Control permissions. I can't distinguish a difference. I would like to give some (limited) users the ability to change due dates without making them admins. I would also like my help desk personnel to be able to make edits to their tickets, but I would like to prevent them from reassigning
netflow analyzer 5.5 starting problem
hi to everybody, we are using netflow analyzer for 3 months, with a p4 ht processor, 1GB ram, 75GB of harddisk, (for 3000 computers) today we see that, the harddisk become full and the analyzer was not working. we clean up the hard disk and try to strat it again. but now it is not starting proplerly, i check from event viewer that, we successfully send a stsrting message, analyzer starts running till it comes to 20% (at first initializing process) , then it sudenly stop working. can anybody help
Connection problem - NetFlow Services
Hi, i am a new user in the forum. I have installed the application for testing, but now, the services has not started, when i try to run the "run.bat" or start the server, the application show me a error " Unclean shutdown of previous run Failed to start the server. Please refer logs for more details, Wrapper Stopped" or If I restart the server show me a error "the Db port is used for another application" I try start the database manaully, stop and start server...and nothinggg Can you help me?
Exported consolidated report missing total volume
When exporting a consolidated report to a pdf, the Traffic In/Out total value is missing in the PDF
Incorrect Time
Application Manager 7 is displaying incorrect time, it is 8 hours ahead (lower right of page). The date and time of the server that it's running on is correct. I have a few monitors that are in the Downtime Scheduler. It's reporting alerts in the early AM hours. It should not be monitoring these servers at the specified downtime, any ideas? srnuch
AD Sync?
Hi Chaps, I notice that the requester import from AD is still just that, an IMPORT, I thought this was going to be an automatic sync? If so when is this feature coming?
Assigning a request to multiple groups?
Hi, Is there a way to have a request assigned to multiple groups? For example, a request needs to be handled by the Server group and a network group. I don't wan't to fill two different request... I need it to be available for those two groups. Maybe something like sub-request? Needs an answer fast... Thanks!
Location details
Is there a way to add information to the Locations ? I'm interested in using ServiceDesk, but need a way to track network information. Location's IPs, ISP info, etc etc. Any info would be appreciated. Also, what language is servicedesk built in and is the source code available ?
Embedded Images/Attachments in Email Requests
We are using Version : 5.5.0 Build Number : 5507 If a user pastes an image (i.e. a Print Screen of an issue) and Paste that into the body of an email message that they submit for a request, then Image does not appear as an Attachment in the Request in ServiceDesk.
EventLog Analyzer and DST change
Hi, Will Build 4020 of ELA be impacted by the DST change in North America? Thanks, Brad H. bheth@uvic.ca
Empty Customer View in Opmanager Webclient
Hello, We're using Opmanager MSP 6002 . In Mapmaker all my Customer Views are correctly filled. However in webclient all my Customer Views are empty. I have also created some Business Views, they work fine. Any ideas? Thanks in advance Ari van Asseldonk Getronics PinkRoccade Netherlands
Moving Server
Hi, We are an existing user of the FWA, and is going to all the database, logs, reports, alerts and everything to a new server. Is it as simple as copying the whole AdventNet directory and install the ManageEngine FWA again? I know we have to get a new license file because the MAC address will be different in the new machine.
Adding Description Field to Reports
I would like to run a report that includes the Description field, however, this is not a current option in the list of fields. Is there another way I could gather this information in report form?
User survey link configuration
Is it possible to change the link that is sent to users? I publish my site with an external DNS name, but it's using my internal name as the link. I'm using SD+ 6. Thanks, Christian
Log a ticket from OPM
WHen I integrate OPM to SDP, and then try to make a Ticket profile, none of the data is shown in the combos belonging to Priority, Tech, etc. It works fine before I restore the Backup or in a fresh install, but right after the data restore, it stops pulling the data out of SDP. I have been unable to build a ticket profile from the very begining. Help, please anyone. Darwin
2nd Incident - AD Login Not Working!
I need detailed instructions on how to resolve this; this is the 2nd incident of same issue. First issue was resolved via remote phone support, with the conclusion that the ServiceDesk server is loosing communication with the domain controller for unknown reasons. Currently, we are not able to log into ServiceDesk with active directory username/password combos. We are also not able to log in using our username/username/local. We are also not able to log in with administrator/administrator/local,
snmp support for Netscreen ssg-520
Hey I cant seem to find the device for this firewall in the list are there any support for it, or is there a MIB i can put in ? Regards Christian
Any word on the LATEST PATCH RELEASE for JAVA HEAP MEMORY ?
We are all still waiting patiently for you guys to come out with a fix for the java heap memory issue. Increasing the heap size doesnt fix the issue where servers stop polling . I've had this problem for weeks with opmanager and i hope its fixed soon. Initially the polling works and then it fails from there on out. 12:02:07:281 PM (OS 10048)Only one usage of each socket address (protocol/network address/port) is normally permitted. : make_sock: could not bind to address 0.0.0.0:85 12:02:07:281 PM
Port security on cisco switches
Hi, Is there any way to get an alert sent when port security is triggered on a cisco switch port? thanks, Matt
FAILURE: Connection to RPC server in the workstation failed.
Hello all, We are experiencing the "Connection to RPC server in the workstation failed" error when connecting to Windows XP SP2 workstations when Windows Firewall is enabled. When the firewall is turned off, the workstations scan successfully but company security policy requires the firewall to be enabled at all times. I have opened the following ports on the firewall but it still hasn't solved the problem: TCP port 7 TCP port 135 TCP port 445 UDP port 445 I've noticed by looking at the C:\Windows\pfirewall.log
MS SQL -- Time Format Change
Anyone know how I can change the format of my time from HH:MM:SS to h:mm:ss? Also, my date format is day\month\year, I would like to make it Month\Day\year. I am running MS SQL. Any help is appreciated.
SQUID Logs rotation question
Have set up a debian running squid with firewall analyzer running and a local only ftp for the schedule imports feature. Have a quiestion about logs parse. If i activate log rotation to prevent my logs from getting to big will the scheduled imports still work? And if anyone that cant set me in another direction on how to get this done by any other way?
After upgrading OPM-MSP to 6003 Probes are failing
We just upgraded and got the next messages on the probes: 1) - Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, you@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. 2) - cannot get rid of the irritating ieexplorer security window (yes
Active Directory and Import
When I try and import requesters from Active Directory, it errors on all the entry's.. Any reason why this would be.. I was able to scan the domain for workstations just fine.
Error on Page
Hi guys, After upgrading to the latest Service Pack, I have been experiencing an error on page, when viewing some requests. This is a problem because it intermiantly will not allow me to enter a resolution. When I click enter resolution nothing happens. Can you guys help? Cheers George
SD+6 Trial: Unable to add a queue
Hi, This software seems to do a lot of things but when I try to add a queue, it doesn't do anything... Error on page. Am I the only one to have this problem? How to fix it? Thanks, Bob
SDP6 Time Entry Description character limit
When we add a Time Entry our text in the description field is getting cut off after about 4 lines. We can keep typing into the description field, but when we click "save" the text after line 4 is gone. This is a big problem as we are very detailed in our billing. Please Help.
Several Issues with SD6 upgrade
First off when we add new notes to requests the note window doesn't close after clicking add note. I tried clearing my temp files and cookies and setting it to refresh page on every load and it worked once, then back to not closing. We get an error in the bottom left corner that says error on page. I have a request that doesn't let me enter a resolution. Nothing happens when I click on either the resolution tab or go to the actions tab.
Missing data since SQL migration and upgrade to version 6
Missing resolutions, notes and time spent information since SQL upgrade/migration and upgrading to ServiceDesk 6.0 Tickets placed after the upgrade are fine, just the ones prior to upgrading to version 6 and migrating over to the SQL database backend.
Daylight savings time changes
Is DeviceExpert compliant with the DST changes coming up on 3-11-2007 for US customers? I had to patch my OpManager java so is there something I need to do with DeviceExpert?
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