SLA Reporting
I am looking to pull of some reports based around SLA violation.
I need one report that will tell me how many requests a technician has closed and how many of those violated the SLA.
Something like this
Technician
Bob Jack Pete
Requests 12 32 21
Overdue 1 3 2
Could someone let me know how I can do this please?
From this I can then work out the SLA as a percentage but it would be nice if SD could do this also??
Thanks
YTSYSADMIN
I need one report that will tell me how many requests a technician has closed and how many of those violated the SLA.
Something like this
Technician
Bob Jack Pete
Requests 12 32 21
Overdue 1 3 2
Could someone let me know how I can do this please?
From this I can then work out the SLA as a percentage but it would be nice if SD could do this also??
Thanks
YTSYSADMIN