Event Viewer Error after uninstall
So I'm getting the Service Desk software, and thought I'd look at the NetFlow Analyzer while I was here... I installed it, then removed it as I decided I would need a better time to really look at this software. Since that point, I get an event error every one minute on my server. Unable to collect the FTP performance statistics. The error code returned by the service is data DWORD 0. And ideas as to how to stop this? Is it my PC hitting the server? With something that was not uninstalled during
Problems with links in plain text notifications
I use plain text notifications an I can't put the following link working as it should: mailto:supp@net.pl?subject=Reopen ticket * $RequestId * When the user receives the message it only assumes the first part os the text as the link and it look like the following sample: mailto:supp@net.pl?subject=Reopen ticket * $RequestId * Then, if the user click this link i only get "Reopen" on the subject of the mail message. Is there any thing missing? Thanks in advance
Service Monitoring Scheduling
It's possible to monitoring Server Services in a specific time frame. For example between 8:00am and 6:00pm should be monitored and between 6:00pm and 8:00am no Alarms or no escalations to the pager. Otherwise how can i configure escalations of specific operational Critical Services.
OpManager7 stuck at Configuration completed when restart
OpManager won't restart again. Lost all views. Restarted OpManager. Shut everything down and did a repairdb and still won't restart. This is the second time this has happened, but on a completely different brand of server.
NetFlow from Juniper WXC devices
Hi, I am evaluating NFA and I am collecting Netflow data from two Juniper WXC devices. When comparing IN-traffic from one device it does not match OUT-traffic on the remote device. I am running a troubleshooting report analyzing traffic between two IP addresses for one specific application. OUT-traffic on the datacenter side shows 380MB transferred, and IN-traffic on the remote side shows 580MB received. However, I would expect IN and OUT traffic to be the same. Am I missing anything? Any advice
How to use exchange on top domain
We have all our user in a sub domain (uv,123,dk), and our exchange server is in our top domain (123,dk). If we like to create a single user, I have this note: "No Exchange Servers found for Domain : uv,123,dk Check whether the username provided in Domain Settings is member of "Exchange View Only Administrator" Group. You can check this in Exchange System Manager Delegation Wizard. Click here to change Domain authentication. " The administrator on uv,123,dk is member of Exchange View Only Administrator.
Technical Support
I have noted that many times my scheduled reports do not work. I have created a schedule to report last month's response time of all monitor groups on the 1st of every month. But the report does not run and send out email as defined in the action. What could be the issue? Satish Kukreja
Custom Menu in ServiceDesk
What I need is a way to add a custom menu tab in the main ServiceDesk screen, next to reports and such along the top. I realize this code is auto generated in the javascript what I need to know is where, or possible if it's possible for you to add a way for us to put a link there. What we need is a tab where I can have it show a web page that has custom reports that we have written in crystal reports as webpages. My alternate solution is to host servicedesk within an iframe of our own website and
Frustrated with searching data
We are still having the same problem on trying to search for results from the past e.g. previous week / month for any node on any application (on drilling down on a protocol e.g. http) i'm receiving 'no data available'. Is this happening to anybody else? :?
Active Direcotory values mostly N/A
I am attempting to setup the demo to monitor my two Windows 20003 domain controllers. However most of the counters graphs on the snapshot page show up as "N/A" 99% of the time. I say 99% because once or twice I've opened the page and they've all be populated, every single one. The rest of the time the only two counters I see populated are "AD Store Free" and "AD Store Total". It is this way on both AD controllers. I have searched this on the forums, and before any asks: Yes, all the monitors have
Modify security on all users
Hi. Is it possible to change the security settings for all users with this tool? All of my users need to be added to the group SELF with Write premissions. Can this be done with this tool? Have not found out how to do this. Thanks.
Download old Version
How can I download an older version. I need to install version 6.0 for Linux. Regards,
SLA and operational hours
Am using version 6.0 build 6006. Our operational hours are Monday to Friday 08.30-16.30, yet we have calls listed with a due date for completion on a Saturday and others due at 6 am???
BEA Tuxedo
do you plain monitor BEA Tuxedo? Thanks in advance
AD Manager Standard/Plus Manuals
Anyone have any links to the manuals. Thanks
Is version 6 still available for download?
Does anyone know if OpManager version 6 is still available for download? I had demo'd it about 6 months ago during the research phase of or net admin project, and then I downloaded version 7 last night as we began the pilot phase of implementation. Since installing version 7 I have had many problems with devices monitors showing "NA" even when data is collected as well as not collecting data at all. I don't recalling having these sorts of problems when I was testing version 6 a few months ago so
email system configuration
to whom it may concern ; i have problem within the configuration of mailing system actually i have question what is fitch mail as far as i concerned it is grabing mail from exchange . and i have exchange server so how do i connect that with this help desk i gave the ip of my exchange plus user name and password but it didnt work so can you tell me the solution. and is there any option to connect this with active directory or LDAP. waiting for your respond asap
Deactivate alerts
Hello, I�d like to know if is possible deactivate particular alerts. For example, deactivate particular alerts concerning to printers. This alerts are deactivate in Opmanager device configuration, but is still on alert list. Thanks.
Bulk updating EmployeeID field
Hi, Can you tell me if this product is capable of bulk updating the EmployeeID field within a AD structure. I have about 20,000 people without the field and I need to populate it.
HTML/Plain text email formatting
I've disabled the HTML option under the admin->notification rules section. But reps are still given the option to compose replies or forwards with HTML by default. This changes the templates we have configured for these sections. How do I force plan text for all email including reply, forward & solution entries?
Random Password Generator Report?
All: We are looking at purchasing AD Manager Plus for its ability to reset bulk groups of passwords. I noticed that it has a random password generator. Is some sort of report generated that we can then use to communicate to users what their new password is? Thanks ...
Colour indicate HIGH priorities
We have two major priorities amongst our list of priorities; CRITICAL and HIGH. When a request is assigned with a critical or high priority, is there any way of colour indicating them so they stand out on the technicians / administrators page?
FAILURE :Database exception while updating Asset
I made 3 copies of an asset and then went in to update the copies with details. I was able to do one update in Assets but the second one gave this error. FAILURE :Database exception while updating Asset. Please report the problem to the system administrator, with the Error Code - 1,184,922,567,189. Can you advise as to what the cause is? Regards john
Pick lists have disappeared again
v 6011 I have been adding some extra entries in one of our customised pick lists and now all entries in the two customised picklists have disappeared. We need to get these back pretty urgently and as there are about 80 entries in one of them, we don't want to retype them if possible. Also as one of these field has to be completed in order to close a job, we have a problem closing anything down. Thanks in advance.
Line breaks in the Time Spent Description field
Would it be possible to get the Description field in the Time Spent section to recognise line breaks or return characters. Currently any text added into these fields has all line breaks removed which makes for rather hard reading if there is a lot of text. It also make it hard to read if there are a lot of time spent entries. Example: This is just a bunch of text to demonstrate our problem. This is just a bunch of text to demonstrate our problem. This is just a bunch of text to demonstrate our problem.
Cisco IP SLA Inegration into Netflow Analyzer
Do you have any plans to incorporate Cisco IP SLA data collection into Netflow Analyzer? I hope you do as this would make a good tool even better. Jim
Need some help: NFA working incorrectly
Hi, guys! I use NFA6 to monitore my vpn-router Cisco 831. Here's commands used to configure router: Conf t interface Ethernet 0 ip route-cache flow exit ip flow-export destination 192.168.45.3 9996 ip flow-export source Ethernet 0 ip flow-export version 5 ip flow-cache timeout active 5 ip flow-cache timeout inactive 15 snmp-server ifindex persist do write where: 192.168.45.3 is NFA6-host on Windows XP Pro SP2 Ethernet0 is INTERNAL interface of router After 2 weeks of working I've got results: NFA6:
Can SLA bind to another date field instead of created time?
I insert an additional date/time field in the request called "Fault reported time" and will like SLA to bind to this new date field, instead of request created date. Is this possible? Cause I may not be able to create the request on the spot when fault is reported. And my SLA is bound to fault reported, not request created. Thanks.
Asset management
I have imported the users from active directory. Autoscan result shows some failure and it fetch some duplicate results.can anyone tell me how it can be removed ?? another problem is how can I manage my workstation and other assets in some grouping order. ? Thnx Jhon
Customize Technichan Template - add notes
We would like to have the option to add the notes history of a request to this template Configuration Wizard->Helpdesk->Notification Rules->Notify a technician->Option Customize Template Do you think that this is possible? If so, how can we customize it? Thanks in advance.
Import Users from Child Domain
Hello, I am having problems with the Import Active Directory User. When I import users from a child domain, it will replace all users with the same username that are already in SD+, and that where imported from other child Domain. Can anyone help me?
Pending approval status
Hello, Now I can see a request status (open/close/on-hold) without going into this request. But How can I see the pending approval status in the home page of the Request without opening it? Thanks.
View per page
In the switch port mapper, is there a way to make the "view per page" to default to 100 instead of 25?
OpManager MSP -Ticket/Helpdesk question
Hi, I�m currently trying out Opmanager msp. What is the url for the customer helpdesk request form and when they submit the request will it create a logon for them?
Change Category Simultaneously to Several Unknown Devices
I have OpManager 7004 installed and i have several branches that have the same cisco 1800 router and the discovery found them but didnt categorize them correctly, they are categorized under "desktop - unknown". If i manually categorize them as cisco 1700 router, it works... the problem is that i have more than 100 routers scanned and doing this change one by one is a marathon! Is there a way that i can assign categories to multiple devices automaticaly? Thanks in advanced, Marcio
MSP Edition 6004 CPU Usage Monitor
One of my managed devices a Windows 2000 SP4 box reports 98% CPU usage all of the time. The value never changes, and the actual value is much less then that. Any ideas on how to correct this? Other monitors on that device work correctly.
Configure SMTP for Alets "E6002: Unable to send mail.&q
I have tried several different mail servers and I just can't get it to work. Gmail uses port 465 for smtp and user authentication. I know I missing some thing but I'm no sure what?
How is MSSQL performance vs MySQL
I'm just now setting up the first couple of dozen devices in demo mode and I must say performance is SLOW. The dedicated server that opmanger is running on doesn't show any significat (<10% ) CPU utilization or spikes and has plenty of available memory. I'm wondering if switching from MySQL to MSSQL will significantly improve performance?
Multiple Sites - Single Technicians
Hello... My organization is using Servicedesk Plus V6.0.0 Build 6007, and I have a setup problem. We have multiple sites but only one technician per site. Is there anyway I can get business/notification rules setup to examine the incoming request and have it sent to the correct technician based upon the location of the request? IE: Requestor1 sends a request in, and Technician1 gets it in Building1. Only Technician1 should get an e-mail notifying him of the request, not all technicians in all locations.
Websphere thread's monitoring
Hello, I'd like to know if it is possible to monitor my Websphere thread pool? and How? I'd like to know the state of my thread and then configuring alerts depending of my threads states. Thanks for your help. Regars, Oups
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