Watchguard OID clashes with Linux OID
If anybody help me out to solve this issue ,it will be greatfull to us. Issue is when we try to discover the OID of watchguard firewall, the query display an error message as OID is already matches with Linux. So we can't discover watchguard firewall. Thanks Saravanakumar.A
unknown alerts
I consistently get alerts from a couple of routers, and these alerts dont mean anything to me..any idea why they appear or how to turn them off? Here is one: .1.3.6.1.4.1.9.2.9.3.1.1.66.1: 5, tcpConnState: 4, .1.3.6.1.4.1.9.2.6.1.1.5.74.8.164.26.23.64.80.255.247.44710: 1368, .1.3.6.1.4.1.9.2.6.1.1.1.74.8.164.26.23.64.80.255.247.44710: 1108, .1.3.6.1.4.1.9
Sarbanes Oxley
Does the ADManager Plus have any Sarbanes Oxley compliant reports?
Performance Monitors sometimes show value 0
Hi Dears! I've been some problems in Memory Utilization with CLI Protocol. Sometimes, test monitor shows up 0 and other times it shows up the correct value. In /etc/ssh/sshd_conf, I added this parameter thinking this is will solve the issue, but it doesn't work. ClientAliveInterval 0 I attached a print screen of the problem. Do you have any idea to solve this issue? Tks so much!
If you add a new/demote/change a domain controller
We had major problems and service desk support did not provide much help. We installed a new domain controller and demoted our original one to a member server. About 12 hours after doing this we found that no one could login to Service Desk. After much investigation we have found the solution ourselves. In the SQL Service Desk database there is a table called ActiveDirectoryInfo, you need to amend the servername to the new domain controller!!
Firewall Analyzer demo site will be down for maintenance
Due to system upgradation Firewall Analyzer demo web site will be down from 19th January 2008 12:00 AM PST to 22nd January 12:00 AM PST. We are sorry for the inconvenience. Thanks Firewall Team
Changing database
If you change the database from mySQL to MSSQL does the data contained within the existing database get moved, or would it need to be manually exported and imported?
Migrating to MSSQL
SDP ver 6 Build 6014 Hi I am considering moving to MSSQL as we have had some stability issues using MySql on a couple of occasions (SDP used to crash, support resolved the issue & it has been stable for a couple of months, but the problem has now resurfaced!). I have seen the procedure for doing this but i have a question I would like to run through the migration in a test environment first, so i plan to restore my production data to a test server then run through the migration. Once I am happy that
User and password against Microsoft Active Directory
Hi all, I've got something in mind.. how to configure the user and password against Microsoft Active Directory? So there will be a single sign in. We just need to put in or out a group or users in AD to have an access to DE. than the user management would be much simple.. Thanks PS I also ask it to OP forum too but I was login as guest
Change Requests don't work properly
I still cannot get the Change request approval process to work. When I add change requests they sometimes go in as Approval Status "Approved" without me even sending a request to the CAB. Other times they go in as "N/A", which is fine, but when the CAB responds and authorises the Change the Approval Status still remains "N/A" instead of showing as approved. Also, what is the difference between the 'Approval Status' and 'Status' fields in Change requests? They seem to cross over sometimes with "Approved"
Date/Time control - awful!
Please could we have the ability to simply enter a date or time in to Servicedesk when creating a worklog etc instead of being forced to use the terrible date/time control? Having to drag the hours and minutes is so clunky and time-consuming I can't believe it actually passed the quality control testing! It is simply awful. Otherwise, the product is great! :)
Overdue filter
Hi Sdesk 6008- Polish ver. Overdue filter doesn't work. I can see overdue requests on main list but when i want to see all of them listed with the filer it shows me blank list regards Bart
ServiceDesk Plus Contracts
Our SD only appears to allow us to add on Contract! If we attempt to add a new one then we are directed to the overview screen of the contract we have just added!! Any clues? Guy
Contract Attachments
I can't view contract file attachments with file names containing ampersands. The name does not get encoded properly in the URL. For example, a file named "this&that.pdf" appears in the URL with the ampersand instead of "this%26that.pdf". I am running SD+ 7009 and IE6 SP2.
the service can't be started
guys, help me out please.. my SDP can't be launch...dunno why..i've already shutdown and run again the service, but still my SDP won't launch.. at the event viewer : "there were failed launch in a row, each lasting less than 300 seconds. Giving Up." another message : "There may be a configuration problem: please check the logs" can anybody explain this... it's the second time...the first time i want to configure the database mysql. i'm using winXP 2003 Enterprise n SDP 7
Paid but no license key
Greetings from Australia. I have today purchased the 5 technician standard version and need to deploy this urgently but i have received no key to activate the product. I did receive an email telling me to email my details for a key but nothing. Does anyone know how long this should take as I need it urgently. Thanks in advance Mick
Custom PO Forms
I have not found a way to customize the PO Form to include several standard aspects as noted below: 1. Selection list to Sites (If Sites had addresses associated with them) 2. Auto Generation of non-duplicate PO numbers as an options 3. Multiple approval Paths 4. Cost Center & GL Code information so Finance can use this module as well 5. Use of Roles where specific PO by department can be approved by that department approver 6. No Date stamp within the PO activity log for each step of the process
User reply to incident emails generate new ticket
Hi, We are running SDP7 Build 7009 on SQL 2000 When a user creates a new incident, either via the servicedesk or via email (we use mail fetch) they get the standard email back to say that the incident has been created and the incident number. Now, if the user replies to any of the system emails, or to an email a technician has sent via the servicedesk incident, then the users reply will create a new incident, rather than updating the existing incident. Can anyone explain why this is happening, and
Solutions Page - Most Viewed Topics error
We are running SD6 (Build 6010) and recently an error has shown up on the solutions page. It appears on the main page, below is what the error states: FAILURE :Error while fetching the most viewed topics. Please report the problem to the system administrator, with the Error Code - 1,200,546,066,700 We are not sure of what this is and a search on this site has returned no results, can anyone advise what it is and a possible solution? If you require any more information please let me know. Thanks,
Customer Support Portal
Hi, When the enter an incorrect password in http://servername/sd/SolutionsHome.sd, it takes me to http://servername/j_security_check, with an error message saying incorrect username or password. But the issue is it goes back to http://servername instead of the customer portal URL. I am a new user that recently bought the software, so I am definitely using Version : 6.5.0, Build Number : 6500. On the same lines, when I login in using http://servername/sd/SolutionsHome.sd and click logout, it will
Self-Service Portal URL issues
The Self-Service portal URL is: http://localhost:8080/sd/SolutionsHome.sd If a user types in a bad username/password, they are redirected to: http://localhost:8080/j_security_check ...that's not the Self-Service Portal. That's the main application login. It would seem the whole end-user experience and processes with the Self-Service portal hasn't fully been thought through. The user can not get back to the Portal unless they manually browse back to it, if they mistype their password, etc.
Monitor Cisco 837 ADSL Usage
I have setup Op Manager and configured it to monitor a Cisco ADSL 837 router that has a permanant VPN to our site. It seems to be monitoring cpu, memory and the interfaces ok, except it isn't showing me what I expect for my usage of my DSL line? Which interface should I look at to monitor the DSL connection? ATM0? Should I change it so it also reflects the correct speed that it has negoatiated? Op Manager shows it as 1mb up and 1mb down whereas I see it has negotiated 8mb down and 1mb up.
problem migrating to V7
Hi While upgrading using beta migration pack I am getting errors that it cannot install, log txt file attached with more details. I have followed installation instructions posted on the user forum. I am running Windows 2003 r2, V6 build 6015 on a test server. Kind regards
Traffic Utilization Percentage on Switch Interfaces
With version 6, you could monitor and set the threshold for monitoring the Percent of bandwidth each interface was using. Since upgrading to version 7, that has gone away. Is there traffic monitors to monitor, set the threshold, and alert for each interface? All that seems available is a monitor for bits per second. I need to know when an interface is using more bandwidth than it should. Say an interface is running at a gig, I don't care how much bits it's sending, I want to know how much bandwidth
URGENT LICENSING PROBLEM
I'm posting here because I don't know what else to do; my emails have gone unanswered for the past two days and my license will expire in two days. My purchasing department will not take action on renewing our license until they have the invoice/P.O. from last year. I applied for a an academic license last year, received it via email and assumed that AdventNet had billed our purchasing department or had sent them the appropriate information. Apparently they hadn't; when I asked for last year's invoice
SharePoint 2007
I am attempting to monitor a SharePoint 2007 server. When I attempt to add the IIS monitor for this server, it shows up as a "Web Server" monitor instead of IIS. I get not statistics with this generic monitor. I have attempted to manually add the IIS monitor several time, but it keeps reverting to the generic "Web Server" monitor. Any thoughts? John Stoffer
Offline Inventory
Have a branch office whis out link to main domain. How i can hold offline inventory and results import in ServiceDesk Plus ?
Configure sFlow on single port on HP 5308xl
I want to configure sFlow on an HP 5308xl for a single port. I've found some information on enabling sFlow globally, but I only want to monitor a single port. Does anyone have any information on how this is possible? Thanks, Matt
"no data available" message when creating reports
Hello, i am having some problems in creating some monthly reports with OpManager7. A recieve the message "No data available", but only when I want to create Device Reports by: -CPU Utilization -Disk Utilization -Memory Utilization Also when I create the Servers Health Report, Only the Availability section graphic is displayed. While the other sections are with the same message "No data available". This problem message is shown for the reports created for the periods from the middle of November 2007
set delay between email alerts
Hi, Is there a way to set the delay for email notifications? For instance, an option to set each monitored device to send alert emails with a 1 minute pause in between emails as to not spam the mail server in certain situations. Thanks. thuynh
MSP: Installation of Probe on Server 2003
Can anybody confirm that MSP Probe will work on Server 2003. Seem to work fine on XP after we had Major problems with Vista but customer only has server 2003 available.
when i press start scan nothing happens
ok when i have enterd my user account and password and i want to start a doain scan. nothing happens this used to work before, but i could not connect to any workstation bc firewall was running on all local machines. i used Group Pollicy to change these settings on the workstations but now the scan wil not start anymore looks like a JAVA issue, but i i had check the services also. when i richt click the start button, a new explorer opens with the JAVA in the URL but the screen stays blank.
Renewing license after it has expired
Our license has expired due to delays in getting a new one to see us throw till the patch from 6 to 7 is out. So now SPD is offline. how do I renew the license when it is off line?
Saving an advanced Filter under Inventory
Hi all, I'm new to servicedesk (version 6) and I was wondering if there is a way I can save a filter I use when viewing my workstations in the inventory section of servicedesk. What happens now is, I'll apply a filter to only view machines running windows server OS's and I'll select a machine and edit it. When I save my changes and go back to the inventory screen, it defaults back to the 'all workstations' view and I have to re-apply the filter. Is there any way to save a filter? Thanks! Mike
Sub Category and assign technician
Hi I have a number of categories setup with sub categories. I do not seem to be able to assign a technician to a sub category but only to the major hcategory heading. Is this correct? If so can I suggest that you should be able to assign a sub-category to a technician. It seems odd to restrict it to the main category only. I could make the sub category a main category but that defeats the point and also m akes the list more complicated. I do note that I can enter a Business rule to do this but it
Suggestion - Request pickup vs Alerts
I would have a suggestion for SD+7 ... I like when then system send alerts when a ticket is assigned to a technician, but is there any way to bypass that alert when I pickup a ticket for myself? I know that I have a new request, i've just assigned it to me ... It could verify who the technician assign the request to who, if they match, don't send an alert. It will decrease the number of alerts sent unnecessarily. Thanks Skid
Send as / Recieve as
All users with "Send as" and/or "receive as" for another user. Tim Wilson
Making use of SLA's
Having entered various SLA's for various situations I am wondering how to assign something to a specific SLA. To be a bit more exact say a request for 1st line support comes in, this would then be assigned to SLA #1. Unfiortunately the 1st Line cannot resolve this and the incident gets bumped up to the 2nd Line, now the incident falls under SLA#2. Where can one assign SLA's to (as an example) different situations? I hope my question is clear. thanks for comments and help!
Exchange "on behalf of"
Exchange users who delegate "send on behalf of" and to whom Tim Wilson
User's New Request form question
We are almost ready to bring ServiceDesk Plus 6 online for our users to use and we wanted to make the request form as simple as possible. This desire has caused us to limit the number of top level categories and sub categories that we have created. When setting up the names of the categories under Admin mode, we put detailed descriptions in the Category setup section, but apparently the only place anyone can see those descriptions is when looking at the Category setup. Is there a way to add one of
Next Page