Request history Problems
Hey Hey,
In our current workflow, we assign requests to other users. When they are completed their work, they need to re-assign the request to the originator - however, neither the notification email nor the history accurately indicates the assignee.
We would like to have th History section, in addition to the notification email indicate where the Assignment originated from.
Expected:
--Assigned email indicated Assignee (NAME/GROUP)
--History indicated Assignee (NAME/GROUP)
Actual:
--Assigned email only indicates that a request has been assigned to you
--History indicates change in owner:
OWNERID changed from 12 to 1168
In our current workflow, we assign requests to other users. When they are completed their work, they need to re-assign the request to the originator - however, neither the notification email nor the history accurately indicates the assignee.
We would like to have th History section, in addition to the notification email indicate where the Assignment originated from.
Expected:
--Assigned email indicated Assignee (NAME/GROUP)
--History indicated Assignee (NAME/GROUP)
Actual:
--Assigned email only indicates that a request has been assigned to you
--History indicates change in owner:
OWNERID changed from 12 to 1168