Merging requests and deleting conversations build 5030
Hi,
I have two questions regarding the new build :-
1) How do you merge requests? I assume this has changed in 5030, I can't find it and the documentation still refers to the old GUI?
2) I have a request with many conversations generated from a support engineers autoreply. Is there an easy way to prevent this, when there is no guaranteed text in the autoreply? Perhaps stop SC from logging the same text twice in a row ?
Thankyou
Al
I have two questions regarding the new build :-
1) How do you merge requests? I assume this has changed in 5030, I can't find it and the documentation still refers to the old GUI?
2) I have a request with many conversations generated from a support engineers autoreply. Is there an easy way to prevent this, when there is no guaranteed text in the autoreply? Perhaps stop SC from logging the same text twice in a row ?
Thankyou
Al