Screen Layout After Service Restart
It seems that when we stop the 'ManageEngine SupportCenter Plus service on the server and then restart the service, the screen layout of SupportCenter is off-center. The only way I have found to resolve the problem is to actually reboot the entire server. Is there any kind of a fix/workaround? Perhaps there is some other services that should also be re-started? Thanks, Mike
Auto PO# Generation
Is there a way to have the application auto fill the PO# field with the next available sequential number when creating a new PO? Thanx.
Custom Reports and DB Schema
We would like to write some custom queries to pull all asset information (user, department, location, division, etc) Is there a DB schema available somewhere to help identify where these fields are located so that we can do these directly instead of through the wizard? Thanks very much, -Erik
Servicedesk plus approval levels for request and change
Could we have approval levels in requests and change, whereby which if it is disapproved on the first level, it will no longer escalate to the next level approver. We could also have it auto-close or send a notification that it will close in X-number of days because of the disapproval.
Added Tools and Features to Inventory View
Add all of the tools found in the tools section of desktop central directly onto the inventory view. Currently when viewing a computer in inventory, you have the connect-to or scan function. Add remote shutdown, start and restart, check-disk, defrag, etc. This way when troubleshooting a particular machine, the user can launch the tools directly from the computer inventory view.
Problems with ServiceDesk
Hi! I'm looking for a HelpDesk software and I found that ServiceDesk is one of the best software fot this so I download a trial version and install it on Ubuntu Server. First time I install it It works fine but then I got this message: Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days Failed to start the server. Please refer logs for more details I would like to see why I'm getting that erros so I would like to know how to solve it, I cant start the
Availability metric Incorrect
I seem to be having a issue with reported availability on servers. They are reported as 0% available but there is 5ms ping response and zero packets lost. If I click on the the pie chart for a specific server it will show zero availability, however if you click on the version 6 data option, it shows 100% availability. I upgraded from 6 and was running on 7023, upgraded to 7101 and still having issue.
Performance Monitoring for AS400
Hi, we have 16 AS400 partitions which are currently being monitored by PING only (up/down) and need to be able to keep a check on CPU etc. I have been trwling the web to find a MIB to add to OpManager to enable this. I can find lots of references to a MIB for AS400 but not a download link to one!! Any ideas from anyone please.. Thx.
Asset management and unallocated assets
I am havign an issue with the Asset Management of servicdesk plus. The assets are appearing as IP addresses and not computer names. DHCP is implemented with DNS and Active Directory integration. How can this be setup to use computer names regardless of the IP addresses. Furthermore the domain scan fails to automatically assign over 70% of the resources? The firewall is setup to allow all ports to access the servicedesk server to ensure that all port requests will be delivered.
how to include my own images as background in business view
hi Opmanager is nice. I working with Opmanager 7.0 Evaluation edition. In opmanger business view module, we have only select the default background images like USA.png, India.png etc. I want to add my own company pictures or some other site view. Is it possible to add my company site picture as background in business view?If possible how? bye. SKR.Vignesh kumar
Hello please read helkio
hello , ban me please , please ban me im a weird girl, i like to write strange stupid things , and flood on forums , thank you
PO creation, selecting the software catagory
When I try to select software as a category when purchasing a peice of software it pops up and wants me to associate minor and major versions from already installed software that the system as scanned. The software has not bee installed yet so how can I associate it to anything yet. we just started using the PO module and this is the first time I have run into this. this "feature" is not needed is there anyway to turn it off.
Service monitoring for desktops
Does anyone know of a way to add the service monitoring function to the desktop?, you seem to be able to monitor processes but not services
Windows 2008 Server Device Template
Is there any pre-defined template available for Windows Server 2008?
Quota
Hi all. Is there any way to check user quota on an NTFS share in ADManager Plus?
Group email settings
Does anyone know how to use the group email settings under Admin | Groups? The help card is not updated and the description that is there is not very clear.
Purchase Order Problem - Cannot Approve PO
We are having an issue with Approving PO's. When a PO it set for Pending Approval, we do not have the option to Approve the PO (but do still have the option to Submit for Approval). I have verified and all of our technicians are set with the SDAdmin Role, which I believe should have this ability. We can edit the database directly and it will approve then, but not though the software. We are running Build 7013, but I believe we had this issue with 7011. We are running MSSQL for the database. I tried
DeviceExpert 5.1 Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert 5.1 (Build 5100). Highlights of the release: * Support for Firmware Upgrade & OS images transfer * SCP protocol support for configuration files transfer of Cisco devices * Support for integrating third-party identity stores & authentication mechanism - AD, LDAP & RADIUS * Advanced scripts for automatically executing a series of inter-connected commands on a device in command
Migrating to VMWare ESX server
Hello I'm currently running SD+ version 6.006 on a Windows 2003 server with 4 gigs of RAM. I have a new VMWare ESX server, version 3.5.0 with update rollup 1, plenty of space and plenty of RAM. I am interested in virtualizing the SD+ server to free up a physical server. I would like to migrate to a Linux OS and am wondering if there is a preferred flavor / distro to run it on, and if there's a migration path from Windows to Linux. Any tips or advice greatly appreciated.
URL Sequence - not available
URL Sequence is available when it is created but after 2-10 minutes it becomes unavailable. Why? Zkallo
How close the ticket by e-mail?
I want close the ticket by e-mail. Can i make this? How?
CHAT link in Op Manager
Has anybody in the UK had any success in using the Chat (Have a quick chat with OpManager techies for clarifications.) link in Op Manager under the support tab, as everytime I try I get the message 'Sorry! Support team is unavailable. Please try again later'. Am finding it very frustrating as trying to resolve an issue and having to rely on the forum for answers
FWA detect not existing VPN traffic
Hello, we have cisco asa 5510 (8.02) with AIP SSM and through VPN site-to-site traffic (ISA VPN Tunnels). Traffic reports (FWA) show not existing traffic for ip address of remote VPN peers (ISA VPN site-to-site members) every day (by 4000 mb for some ip address (rem. VPN peers)). How to cancel this not existing traffic ?
Changing the title of a report
Hi. Is there any way to change the title of a report once it is created? You get the chance to enter the title when you initially create the report, but then I can't see where I can change it later? Also, when I open a standard report and do Save As, so I can make adjustments and use it as my own report, I can also not change the title which would be meaningless to the new data in it. Is there some way I can copy existing reports, and re-title them? Also, I read the Admin Guide and it mentioned a
Show Product field in Open Requests list
I want to show the Product and Product Type fields in the list of "Open Requests" in the Requests page. I have clicked on the column selector on the RHS, however these fields are not available for selecting. It is important for both the support reps and the contacts to see these fields. Am I missing something? How can this be done?Thanks
New Version 8 of Service Desk Information
Hello all is there a section on the service desk website or forum that gives a up to date list on what is happening with development of servicedesk. Including times lines etc, of development and new features. As I have heard in many different things in different posts about new features etc coming out. Please can we have a area we can all look at and get updates of progress etc. I have heard about archives of requests, new PO System re-write (Badly needed) and contracts and being able to import licence
Database Performance tips
Are there any Database performce tips like the Netflow ones published in the following link? http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002654617
Recovery time of critical errors
Hi I am not amused at the long time critical errors to be corrected There are critical bugs in Version 7 since february, (8 weeks (Hotfix 7002)) and no resolution are available. :-( the response time are to long... tip: make a hotfix for critical bugs martin
How can I use different costs for a customer?
I have different customers with different costs per hour. For one customer I have a cost for working remotely and a different cost for working on location. How can realise this in SCP 7002? I tried to create two contracts for a customer, but that is not allowed.
Change closing rules
Is it possible to have different closing rules for different change types ? SDP out of the box has change types of 'standard' 'minor' and 'major'. Standard changes auto approve and by definition (in my view) do not necessarily need the same level of detail (closing rules) to be completed before being closed. For example a standard change might not need a review, or rollout plan. As an aside - your product is ITIL aligned but the change types you use do not match ITIL v3 - they should be 'standard'
Contact/Account problems
Hi Guys, It has been brought to my attention that a lot of support logs we receive have no account associated with them, is there a problem in this area? Also when I went to check on a particular contact in order to update his account information. Each time I try and set his account I get the following error: FAILURE : Login with same name already exists. Please provide different value for Login Name The only thing I can imagine is this is the web portal login, but whatever I assign in here makes
how to relate Asset to SLA rules
hi: there is a problem. When i add a new request there is no option "Workstation Name",but only option "Asset". But when i define SLA rules, in the option "Select Criteria" list,there is a item "Workstation Name",no item "Asset". What should i do,when i want to relate "Asset" with SLA.
integrate the SupporCenter with my business site
I would like to integrate the SupporCenter to the site of my business site. I would like the login screen was within my site and redirect to SupportCenter happen only if the username and password are valid. Does anyone know if you can tell me? And How?
Cisco severity
i am discovering cisco switches and routers. When switch is down. SMTP alert send message with severity ATTENTION. how to change severity to critical.
"Log on to Box" change please
Is it possible to change the default "Log on to" box please. This has always defaulted to -- Choose --- and is slightly annoying considering we only have one domain so is useless. can we please have the option to either remove this and set a default or allow us to change the -- choose -- to the domain of our choice. Thanks in advance Paul
customizable fields
that staffing requirements and are customizable by user I want to appear for a category x fields or if I want a user can see a template and one can not see
Mapping AD Fields
I wanted to see if ServiceDesk had the ability to map specific fields in AD to fields within the application. For example, I would like to populate the location of assets and workstations from the "location" field specified for each user within AD who is the owner of a specific asset. Thanks very much, -Erik
Can't see Status on printed PO
First, there is no direct print button on the Print Preview of a PO. Next, once the PO has been printed, you cannot see what the status of the PO is on the printout. The printout also looks terrible. The grey areas are boxed out with white. Very unprofessional looking
New Build 7016 or 7.5 Release?
Can we expect a 7016 or similar hotfix or are all things now on hold for the 7.5 release which was tentative for June 2008 in the roadmap. Is that still on track? Is there a beta release of 7.5 to be involved in testing for? Regards, Andy
PO attachment error
Hi, We have just installed the free version od SDP (latest build as of today) Tow things are not working: 1- I cant import a JPG image as the logo.Please see the attachment for error details 2- The second error is that we can't see the pdf attachment after a PO is to be sent to a vendor.The email is received by the vendor but without any attachment We can't preview the attachment file while sending the PO.Please see the attached error message Thanks
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