Copying Solutions to Resolutions
OK, I searched and didn't find this question before... I have Solutions in the KB that have attached documents (as most of our user help before was done by attaching documents, mostly .pdf). When I add a Solution to the Resolution of a ticket, those attached documents do not then attach to the Request--only the short text explaining what documents are attached to the Solution. Neither does a link to the Solution get placed in the Resolution--which would be the most helpful. When I resolve or close
Device Templates "Linux" not reachable
Hi, I can't access to Device Templates / Linux When I click "Linux", the page displayed is the home page of the link Device templates (where there are 3COM ....) Can someone help me please?
cisco
OpManager send smtp with test Message: Port 10001 is down Device: TEST_SWITCH Category: Switch Error Condition: Trouble Generated at: May 21,2008 10:46:40 AM How i can change Port 10001 on fastethernet 0/1 or description of this port?
Not hear Web Alarm under FireFox
Hi, I'm not hear Web Alarm under FireFox/ When i try to click on "Test Action" button in Notification Profiles -> Web Alarm -> Configure Profile Details i see new message window with ============================== Web Alarm could not be played. LiveAudio plugin is not available in this browser ============================== What can I resolve it ?
Unable to Scan IP ranges
I am trying to seach a range of IP address's for my network. Whenever I put in the starting number of 172.16.0.1 or above it sets the ending range to the same in the third octet, ie 172.16.0.xxx and won't let me increase it, no matter what subnet I use, I want to use 255.255.0.0 and I need to search the full range of the 172.16.xxx.xxx address range. Any direction on how to get this to scan the full range of my network instead of a single segment would be appreciated.
Home Page Refresh
I was wondering if it would be possible to have the home page automatically refresh itself? of it it does, is there a way to config how quickly it does? Or to have a page that just displays network stats. for example, we want to have a screen in our NOC that displays the status of the network / servers. it would be great if we had a self refreshing page that we could place on the screen.
Exchange Service Monitor using "public" community
It seems that OpManager is using the community string "public" for the Exchange Service Monitor, regardless of what the setting of "passwords" is on the device. I had a custom community string set and OpManager was constantly listing the Exchange Service as being down. When I changed the community string to "public" it now works.
opmanager ip address binding
How can I restrict opmanager from listening on all ip addresses on a machine with a couple of IP's?
Add SERVER as a prebuilt type for Asset detection /Workstation allocation
Enhance the Asset module to be aware of Servers as a prebuilt designation. At present all unidentified equipment drops into the workstation area , this includes Servers. A workstation can be designated as a Desktop or Laptop and this is selectable as a auto filter in workstation view. Adding Server to this will enhance the application allowing quick and easy viewing of all the servers on the network without having to create a new product category to manage it as is needed at present.
OpManager 7 Service Pack 1 Released
Hi All, We are happy to announce the release of Service Pack 1 (Build No.7100) over OpManager 7. This service pack can be applied over build number 7010 or higher and it is a consolidation of all the hotfixes released over OpManager 7 so far. Following are the new features that have made an entry into this release: * Monitoring VMware ESX Server as an add-on * Discover devices by importing from a CSV file. * Process monitoring on Windows Servers and Desktops. * Web-alarm enabling users to be notified
The counter for CPU Utilization shows only one processor...
The counter for CPU Utilization shows value from one processor only. The machine has 4 processors. Anyone has an idea why?
cpu description
how to get cpuid like "Intel(R) Pentium(R) D CPU 2.80GHz" and no od cpus ??
Some views disappear without any reasons
Hi, I created business views. But some of them was unreachable after some days. I have the message " No Infra Structure View found with this name". I created the view again and I had the same problem. I tried to launch Repair.bat but without results. Can you help me? How can I delete the link for the unreachable views?
More Fields Please
Need the ability to add more fields. Right now we are limited to what we can have and as a result Admins must choose between what stays and what goes.
Desktops Gone
We have a problem with our opManager in that i have a machine that is giving a error when it is disconnected, but it doesnt appear in any of the views. and i cant get it to by searching for it. Also i have noticed that we use to have about 150 desktops in opManager, and all of a sudden there only appears to be about 10 or so. Where did the others go? no one has deleted them.
How to edit recorded URL sequence
I just downloaded the trail version to evaluate web transaction monitoring. I have successfully recorded and scheduled but not able to edit the recorded transaction to add text match verification in the sequence. Please help me how to do it. Thanks Srinivas
Asset Management
We are running SD 7015. I'm new to this - the previous person responsible for managing the product is no longer working with our company. I've got an issue with inventory. Hard drives and various other system components somehow have been entered as workstations which is throwing my workstation inventory way off base. and I'd like to get that changed. Now I've gone to admin > product and changed the various components product type from workstation to "x,y,z" so future inventory will be properly identified.
How to disable Switch Port Alarms
Hi, I have some switches in OpManager. I want to monitor these switches about traffic and erros. However, whenever a user disconnects his Notebook from the network, the port shows offline in OpManager and this creates an alarm. Is it possible to monitor switch ports without creating alarms when a port is down? In the overview of my switch I want to see the status of the ports, if it is up or down. I just don't want to have alarms when a port is down. regards Juergen
network scan using domain account ?
I have got the domain scan to work and can select specific OUs within our AD to scan and use a domain account with appropriate rights to scan a block of PCs. On occassion I need to scan specific PCs by workstation name or IP address. The domain scan does not offer me this focused granularity, but I can select indivdiual IPs using the network scan - HOWEVER - I can only get this to work if I use a logon account that is local to the workstation (i.e. the Local administrative account). This is fine
New actions are not visible
APP Manager Build Number 8200 Service Pack 1.2 I created a new SNMP Trap action which is not visible in the list when I select view actions. This means that I cannot make changes to this action or delete it. The action exists because if I try & create an action with the same name, the product refuses saying that an action with the same name already exists which is normal. Also when I configure alerts the action is visible in the lists of available or associated actions. I have stopped & restarted
Bulk Import of Data from a CSV
Is it possible to do a bulk import of data from ServiceDesk and then back into ServiceDesk? For example, we added a custom field in our assets database called Division. I would like to export the current systems from ServiceDesk, do a match query in Excel against a spreadsheet of active users I have from HR against the users in the exported CSV and then import the merged spreadsheet into ServiceDesk (so that I can have the division information added to each workstation) Thanks again, -Erik
Problems with SeviceDeskPlus
Hi! I'm looking for a HelpDesk software and I found that ServiceDesk is one of the best software fot this so I download a trial version and install it on Ubuntu Server. First time I install it It works fine but then I got this message: Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 29 days Failed to start the server. Please refer logs for more details I would like to see why I'm getting that errors so I would like to know how to solve it, I cant start
MYSQL to MSSQL - RestoreDB does not restore the requests???
Hi, Just had to move my ServiceDesk onto a new machine so thought I would go MSSQL while I was at it. So far I have done the following: 1) Did a bakup from old MYSQL server 2) Did fresh install of exact same version of SD on my new server (7015) 3) Set it up for MSSQL - it tests connection okay and has built database all looks good. 4) Started SD - Started Okay 5) Logged on and added license file - all went okay. 6) Stopped SD 7) Copied my backup file across and ran a restoreDB 8) It comes up with
Moving Category Views - Now appears in both?
We had a host which had been originally setup in the routers Category however it really should have been under the server category. We moved it host snapshot, used the Category drop down and moved it into servers. It then proceeded to been seen in both Routers and Servers? We then tried the following. We deleted the instance of the host from the routers section thinking that it may have created a second instance. It deleted both... but that was not unexpected. So added the host again but this time
UPS Dials
Has anyone had anyone managed to get the snapshot dials to work when using a Liebert UPS, tried editing ups_monitors & snapshot_dial in conf, with no success.
Multiple Dependencies
Hi there. Is there a way to setup multiple dependencies for one device? If not, this is a needed feature as one device can depend on multiple devices and should be considered in future releases.
Notification when adding a WorkLog
Hi, Is there anyway we can setup an alerts to be sent when a technician adds an entry to the worklog? The reason is that our requesters are unable to see the ongoing status of a request as we add worklog entries when we carry out any related work. Alternatively, is there a correct process to update the request so that the user can get a clearer picture of where there job is at at any given time? Thanks for your help, Jamie
FAILURE :Request cannot be completed.
hey We wanted to change so that our requesters couldnt select what priority a request should have, since the requester just selected high everytime, so the requests went to overdue almost before we had a chance to take a look at them. So we went into Admin -> Helpdesk Customizer -> Request Form Customizer, and turn off the "Requester can Set" in the Priority field. Right after doing this, we was about to close a old request, like we have done many times before, but then we got this error: FAILURE
Audit Settings not working
I've been using this software for almost six months now and this issue still hasn't been resolved. We are looking at different software if this does not get resolved soon. The problem is under Audit Settings we enable a scheduled scan for 7:00a.m. every morning and expect to get a report soon afterwards of the hardware and software changes. Either the scan does not run or the report does not mail out. I can run a network scan manually and it works fine and the report is mailed out right after the
Reply and Forward options
Hi When you view conversations within a request you get the option to REPLY and FORWARD on emails recieved. Can we have the option to FORWARD on emails sent? This would be a useful option for a) Sending out reminders if they do not reply b) Enable sending the request fo information to an alternate recipient and would save having to type the same message again. Thanks Mike
OpUtils stay in iFrame
We are running a web-based control-panel to link all of our AdventNet tools together. Right now we have a main index that has links to open each tool (AssetExplorer, Firewall Analyzer, OpUtils, etc) in an iframe. Every single tool except OpUtils will stay in the iframe after logging in. OpUtils seems to go to target _top, which breaks out of the frame. Is there any way to fix or work around this so that OpUtils will stay within the frame?
Pulling old log info after long down time
So, our system was busted for about a month. I got it up and running and again and want EventLog Analyzer to scan and ingest all the log info available on each host. The servers are set to retain event log info for 60 days. I go to settings.... host details... and run scan now... but that only seems to poll todays data.
Status PDA web interface
I was wondering what the status is off the web interface for PDA's. When we decided to go for the SupportCenter Plus software in december last year, according to your sales team the release was scheduled for the second quarter of 2008. Regards, Marcel Harberink POS Systems Support
Availability
I don't know if this is a possibility. We want to be able to manually enter outage history in the availability window. We need to do this because sometimes we have to reboot a server, and due to the fact that the server was not down long enough to violate its threshold, therefore, we don't get the option to enter an outage history comment. Thanks, cmhadm
cpu id
i am using adventnet api to get system information but i also want to get name of cpu like "Intel(R) Pentium(R) D CPU 2.80GHz" and no of cpus can any help me t get these values??
After upgrade to 7002 some requests is not accessible
Last night I upgraded to the 7002 version. In all Requests-queues there are some requests that is not accessible. When they are clicked the Request-page are refreshed instead of showing the request. When choosing Edit the original request is showing. Still there is not possible to read and reply to responses. I have not found any pattern, but it seems to apply to all requests that the contact has replied to through mail. Now it is not possible to uninstall the patch and there is some updates since
Firewall Analyzer
I have downloaded the evaluation copy of ManageEngine Firewall Analyzer5. Before directly connecting to the Firewall, i have imported the logs to be processed. how ever the logs gets imported successfully but fail to generate report. on the help i see it generates reports automaticaaly after importing the logs, which is not the case here. have i missed something? imported logs are .gz the status currently is Import of Log file completed. thank you for your assistance and Kind Regards, Genet T.
alarm sound
Hello, how can I play a sound on a monitoring PC, when a server goes down? Not on the Applications Manager Server, but on the operations computer. I know, how to execute a program on the server, but I need an alarm sound on a client computer. Thank you
Website monitoring
Hi We have web server which is hosting may websites. We need to monitor the bandwidth usage of each site (hit counts) and we don't have router or swtich in our network. We have ASA 5505 firewall. Is this feature supported on firewall analyzer. Thanks Nagalakshmi
Customer Portal
The link that is sent to a requester as part of the reply email has a link to the customer portal so that the requester can track the issue. However, when I hit this link and log into the customer portal as that requester, I can see and edit EVERYTHING! ... no good. I could not figure out how to assoicate the SDGuest role with the requesters. Please advise. Regards, Peter
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