Report
How to gererate user delegationlist Amit
unable to start Admanager
Hi, when starting admanager plus I see that the service is started and also the wrapper.exe process is running, but it seems that it is unable to start the mysql database. The mysql-nt.exe process is not running when checking the task manager. In the admanager plus/bin directory i see there is a file called dberror.log with the following line in it: Error: 'Can't connect to MySQL server on 'localhost' (10061)' Check that mysqld is running on localhost and that the port is 33306. You can check this
Report Addition
Add "last login time" to User reports. Jon Biddell
Last Logoff Time
Hi, how exactly works the field LAST LOG OFF TIME? It seems that the value is always 0. Thanks
Availability Report - limited to business hours/days
Hi, We would like to create timebased availability reports for some servers like: - only during business hours from 7:00 till 18:00 - or only on week days - 24h 7/7 - 24h 5/7 In following topic" How to create a report limited to business hours only" from (08/05/2008) was mentioned that this would be available in he next hotfix. But we don't see an option in the current version of OPmanager (build 7102). Is there a way to create timebased reports (eg report of last monts between 7:00 and 18:00) ?
manually entering software licence details
Further to my thread about "import licence info from another source" I want to enter manually new licences purchased. If I do this through the asset > software licences - there is no option on this screen toi add new licences. You seem to only be able to do this from assets > scanned software screen, where you have the ability to retropsectively add licences against software that has been scanned on the estate - this implies you can only add software licences against products that have been picked
installation on Windows server 64-bit OS?
Can anyone advise if servicedesk plus (Enterprise version), Application Manager and Ops Manager can be install on Microsoft 64-bit Windows Server 2003 Standard platform???
Partially Received PO Issue..
We have a Partially Received PO because TOO Many goods were received (Received 2 when only 1 was ordered). This was in error.. How do I remove the over received goods ?
Request page navigation buttons move
Just noticed that the navigation buttons at the top of the request page move from left to right when you move through pages of requests. If appears that the white space before and after the showing box in the FILTER section in the header of the page shrinks on every other page and grows back on the pages between. Behaviour is the same Firefox and IE 6 An annoying feature, ideally should be resolved. Regards, Andy
Issue in 7017
Two issues I found, Nothing important just annoyances. 1. When you are on the Admin page and looking at Asset management - Product the initial setting for the number of displayed Items is 100 (at least for me). It will not keep the change if I select 200. If I edit a product after I set it to 200 and upon going back to the list it set at 100 again. 2. this is a spelling issue. in the admin page again and this time in the Purchase order - cost center screen. In the first sentence of the first paragraph
After installation of updating 7017- HTTP Status 500
After installation of updating 7017, sometimes I have this message. I do - will return back in IE and all works fine. What to do? After installation of updating 7017, sometimes I have this message. What to do? HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
Problem migrating from enterprise to professional
Hi, I tried the enterprise demo but finally settled for the pro license. I got it today but it seems that impact is not part of the pro package. That in itself is not a problem, but it seems like some setting in my trial edition prevents me from resolving requests now. It says "Request cannot be completed. Please fill the following fields - urgency, impact, requestType". Can I change in the database somehow to not need that?
Need to change the default page.
I want that any requester opens servicedesk plus, he/she should see the request page as a default page instead home page. So that he could write a request direct.
SD+ on a mobile device
Hi, Is it possible to have special mobile view to use on a mobile device? We like to give the the technician a mobile device. it would be great if they can see their requests in a mobile view!!!! Please let me know!!! Jeroen
Adding an attachment
From the technicians view in the web interface, is it possible to attach a file within a request? if there is i'm blind if it isn't it would be a nice addition
create / modify contacts
Ability to create / modify contacts (incl. exchange contacts) Lennard van vugt
Change Asset Type
I have a very basic asset management question here...... I create a new asset. System assigns it to the Asset Type - Workstation. I spend 3 hours digging through every single buttons and tab trying to figure out the simplest of steps. How to change an asset from the type "Workstation" to the type "server" for example. You see, this is really important to my boss. We just purchased 3 brand spanking new $8000 dollar servers for our organization, one for each of the branch offices. When he pulls a report
LDAP SSL mode
The help documentation indicates I can import the certificate of our LDAP server with a shell script located in '<DeviceExpert_SERVER_HOME>\bin' called 'importCert.sh'. On my installation (build 5100 on Linux) this script isn't present anywhere in the DE installation directory, is there another procedure to use to import our certificate?
Custom Monitor for OpenVMS
I am attempting to create a custom monitor but am having trouble getting the Telnet Client to work with OpenVMS. When I make a connection to the Server I get prompted for a username, which when entered should be terminated by a carriage return, this is not happening and as such I never reach the password prompt. Is there anyway I can insert a carriage return or indeed any control character at the end of the username and password. Mr Christopher Self
VM and OpManager
Hi All -- Will OpManager and Netflow Analyzer work if configured as VMs on an ESX server? Thanks.
Error adding scan result to history
Hello, When scanning a workstation i receive a error that the result could not be written to the history. The changes where detected only they do not show up in the history of the workstation. What can i do to fix this ? This is the error i get: == FAILURE :Workstation successfully scanned. But problem while adding history of audit for the workstation :3006 Please report the problem to the system administrator, with the Error Code - 1,210,848,317,488. ==
Feature Request - Resource Creation using API
We'd like to consider using PMP to escrow the Administrator passwords of Windows desktop systems built using our standard build process. To accomplish this, we'd need the API to support creating resources (i.e. a write-only mode). Is this possible, or planned for the future?
freebsd does work.
Dear support: When I click on the button of click here to get cpu,memory,disk utilization details,then fill in the info the website needed.I connect my server by ssh.But there is a error message of "Authentication failed.Kindly verify the username and pass provided.check whether the passwordauthentication is set as yes in /etc/ssh/sshd_config file.kindly set it as yes and restart the ssh daemon" after that. I have no problem when I connect linux in that way,but not freebsd.In freebsd,the only differences
How to e-mail request to SD using exchange server
Hi, how can a user e-mail SD7 with a request. We are using Exchange 2003 server using SMTP mail. We are getting e-mails for requests added through in SD but cannot see how we can e-mail a reuqest directly. Thanks
OpManager restore DB
Hi all, I have some question about OpManager restore process. my OpManager version: 7020 Than I backed up the data from this OpManager (7020). I restored DB in other server. But It couldn't restore every server. When I entered the restored DB, there is appeared following error message: Status Message Unable to fetch Managed Object details for the object : x.x.x.x How to fix that ? Thank you.
Searching Requests
Hi, i've noticed that when you use the search facility in SD+ 6, notes etc are not included in the search. how can we enable this? Thanks
SD+ mail parsing way
Hello, we are evaluating SD+. Actually we have installed the 7015 hotfix. I need to know exactely how SD+ parse mails in the system. I mean if I reply via web at the ticket and somebody reply back via Outlook, his reply is parsed correctly in the same Request inside the Web system. Which are the fields that SD+ check to do this? Is possible to send a new e-mail (not a reply) and do the way that it will be insert in a determinate Ticket already open? This is really interested by us for tickets opened
Customize the showing fields in Request page
is there any method to customize the field which show in the request page? from the beginning until now, it just can show the default fields. it seems very difficult for users / technicians to sort out the request in easy way.
failed importing ftp logs
Hi, When I try to import ftp logs from a remote host, I get following error in "Select Remote File" window when I click on Fetch.
monitoring success of Events??
Hi, my Sophos Antivirus performs an update every hour. If this update is successful, an event is generated. If the update is not successful, no event is generated. Is there a apossibilty to create a monitor in opmanager that gives me an alarm, when an event is missing for a specified period of time? Regards Juergen
Disabled / Locked out account
Greetings, I have a question regarding disabled / locked out users in AD. As far as our tests have shown, users that are disabled or locked out from AD, still have access to PMP. This proves a problem, as users cannot be deleted from PMP due to the audit log. So currently the only workaround is to remove all access rights granted to the user in question, however we dont like that :) So how does it look in regards of doing a check on the login, if user is disabled or locked out.. Kind Regards Jesper
Requester not allow to view other's requester ticket
Hi all, I want to ask if service desk plus do not support requester viewing other requests from other? Like a ticket created by Peter. While John (another requester) can not view the ticket between Peter and the technican? Any idea? Regards, Dennis
Message body is short in WEB Alarms and Alarms Windows
Hi, i found one problem with a web alert. ... so I mean. I send a test snmp trap with any device to my OpManager 7102. OpManager forwarded it to my e-mail normaly : "Message: testEvent is received from 10.124.144.176 with the following related information : sysUpTime: 0 hours, 51 minutes, 50 seconds. , snmpTrapOID: .1.3.6.1.4.1.3955.1.3.70, testMesg: This a test of the alert subsystem. If you can see this message your alert subsystem is correctly configured. Device: 10.124.144.176 Category: Server
Granular Importing from AD
SDPlus needs a better import feature from Active Directory... Currently, it is burdensome to scroll through the entire list of OUs after enumeration... - Initial Import - Currently you have to import the entire domain... I have over 1000 OUs in my domain, and would like to have an expandable/collapsable tree view with the ability to select the base out. Or use an LDAP filter to enter the base OU. - Additional Filtering - We need the ability to filter out records... Currently ALL AD users are imported
Inactive computers in AD
List and disable or remove inactive computers in AD Anna Andersen
Question about backups
Hi I am wondering if the backup option is just backing up database data as opposed to product configuration data or does it backup everything? The reason I ask is if I need to go over to a duplicate backup machine for redundancy purposes. Would you be able to restore feature in Linux if the backup as made in Windows? I know that the Windows backup creates a *.bat file as opposed to a *.bin file. Is it possible to convert this somehow? Thanks, Gian
Edit Criteria for profile to occur between times
I wanted to Edit the Criteria for a profile assigned to a device and select the Apply this profile during the below mentioned time window option to specify that the notification should only occur during business hours Monday to Friday. When I do this the alert fail to be sent. I can get it to send if I specify 00:001 to 23:59 every day, but as soon as I try to make the time more specific or reduce the days, it fails to send an email alert. OpManager version 7102 currently in Evaluation on Windows
OU Delegation
OU Delegation Reports amol rane
Unable to remove many monitors
We are evaluating OpManager for network device management. As an example of one of the issues we are experiencing with OpManager, we have a Cisco Catalyst 4506. I selected to Add Monitors for CRC Errors, Bits In and Bits Out. This created over 600 monitors on the device, 3 for each port. There appears to be no way to remove the bulk of these. If I go what appears as the easy route and select Add Monitor, and simpy UNcheck the monitors in question, they are not removed. If I go to the SnapShot page
Email requests description not showing
When users are submitting requests via email (outlook 2007) through exchange 2007, The request shows up but no description. Our company has a standard email sig. that we all must use. However we have tested this and found that is not the issue. It is not happening to everyone in the company but most users. We have been reviewing the options and have not found any differences with the users that can email and the description shows up and the users that email and the description does not show up. Any
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