Feature request or Advice
We are small and we do not need to be complaint to anyone other than ourselves, and we would like be able to give technitions rights to edit the due date of a request, without giving them "full control" (bascially dont want them to delete requests) is this possible now of will it be possible to add this to an upcomming release? We currently have 7019
how to calculate due date once the timer is stopped
hi guys if i have a request who's due date is today at 4 PM and i put the call on hold in the morning at 8.0o. supposing i change the status of the call to open the next day, how do the requester know his available due time? is it calculated anywhere, can th4e due by date be updated automatically to reflect the new due by time and date???? thanks..
Process Monitor problem
Hi, I have observed the following problem with process monitoring: When a process fails and need an IT analist intervention by restarting the process or the aplication, the event and the monitor remains showing the process down alarm and not collecting data. To clear this alarm and to monitor back to collect the performance data it's necessary to remove the monitor and add a new one. It seems that when the process restart with a new ID number (and according the support the process is monitored by
BUG: Editing Script Monitor
If I edit a script monitor that has output settings, the checkbox "Output Settings" isn't automatically checked and also isn't expanded. If I've set output settings when setting up the monitor, it should be checked and expanded for me.
Monitoring Web Server vs IIS Server
I have a server that I've setup IIS and Web monitoring on. The IIS monitor shows a response time between 0 and at most 3,000ms. The web monitor shows a response time between 10,000ms. Q: why the difference and how do I fix it? For what it's worth I tried adding the server name in my hosts file and restarting AppManager but that didn't help. Thanks!
Help with ASA 5505 SYSLOG alerts
We are using Firewall Analyzer to monitor an ASA5505 firewall and I need assistance with creating alerts. I am not familiar enough with SYSLOG events generated by the device to program the correct alerts and would like some help from an expert in this area. I am looking for someone who has set this up before, can suggest useful alerts, and is familiar with security related syslog events. For example I'd like to know if/when someone attempts to do a port scan or perhaps IP spoofing. The firewall does
Any chance of per-device licensing instead of per-interface?
Hi, Is there any chance of per-device licensing instead of per-interface? Our devices have a multitude of subinterfaces and virtual tunnel interfaces - to cover them all would cost a lot more than getting a totally-unlimited Scrutinizer licence.... thanks, alec
False Downtimes with WebSphere 6.0.2
I have 8 WebSphere Applications servers in a group and 5 are showing as down for 5 Hrs 41 Mins 13 Secs. But they are not. They are up and responding and have been. If I look at http://qrr1ei01:9081/wasPerfTool/servlet/perfservlet?connector=SOAP?port=8891&HOST=wed1ha01 I see all eight in the xml file and they seem to be just fine. If I convert a random sampling of the �Time� values from the statistics from this file for a pair of AppServers one up and one down, other than a few seconds difference
Change View Sorted By Text Additional Field
When sorting the change view by an additional change field (type text) the change view through an error and the view broke. Fishing round the foums I identified the personalizedViewMap rtable and removed the change entries and restarted servicedesk. This gave me back a default view but now I can't save changes to the view. Any help would be much appreciated
Re-assiciate group to requests after group deletion
Hi all, Please help. I deleted 2 technician groups, and combined the members of the 2 groups into one group. Doing this, i accidently deleted the reference to the two groups in all requests logged prior to deleting the groups. I want the references back in all the calls. I assume it must be possible to do an UPDATE command on the calls directly on the SQL database. Which table will i have to look into in order to find the request/group association? Thanks
Can't get Servicedesk to fetch mail
I am having trouble connecting to the exchange server 2007 mailbox. We can get to the host, and authenticate, but when it goes to connect to the mailbox it fails with a "problem connecting to the mailbox" error. We are using Exchange Server 2007, which is also set up for POP email. and the POP port is 995. I worked on this for hours on Friday and nothing I did resolved the issue. Anyone got any ideas?
Remove Old Accounts
We sync requesters with AD Daily. Is there a way for the scan to remove users that it added via the sync? Ones that no longer exist within AD? We currently have over 100 accounts that have been imported into AD that no longer exist in AD. We are using Build 7015
Firewall Analyzer Problem
hi all, I would like to hear about the solution of the problem we are facing....Our problem is...We have firewall that is sending syslog messages to the Uk and Us Syslog server(firewall Analyzer installed )..but it looks like sysslog server in UK is saturating the link between UK and US.i've tested this by stopping the service in server where firewall analyzer is installed in UK site and then trying to ping the US site..when i stop the service pings are fine but when i start the service it saturates
Service Pack 2 Released
Hi Everyone, We are happy to announce the release of Service Pack 2 for OpManager 7.1. Here is the list of new features and fixes that are available in the latest release, New Features: 1. SNMP V3 is now supported 2. Process Monitoring for Unix boxes. Provide CLI Credentails to get the process stats. 8) 3. Support for String OID. 4. Acknowledged Alarms will not be escalated via Alarm Escalation. 5. Get detailed reports on Availability by viewing various states like OnHold, Parent Down, Dependent
Netflow Analyzer - What ports does it use?
Hi, I have put the Netflow commands onto my Cisco 2600 router. This router is our Internet router and is in front of our Cisco firewall. The Netflow destination is a server in my LAN, so I was wondering what ports I need to open from this Internet router to my internal Netflow server? All I have opened is UDP 9996 from the router to the server on the LAN and nothing else. Do I need to open UDP 9996 from the Netflow server to the router? Many Thanks
Business View icon text
The business view feature is great, but is it possible to remove the text from under the icons? We are finding it hard to organize our objects onto the map with such gaps between the dot and text, and a lot of icons end up overlapping. We are looking to use OpManager in an isolated lab network and this business view will be a map of our lab for quick reference as to what machine is down. Thanks in advance-
Backup cisco device through console server (serial line)
Hello, I'm evaluating DeviceExpert as a backup tool for our network devices. Some of our devices are only accessible throug a console server (serial line). When initiating a session to the device though the console server, first a carriage return must be entered before the username/password prompt of the device is given. When testing the credentials of the device in DeviceExpert, the following error is given: Unable to establish connection with the device. Check the validity of the following parameters
Who�s timid of the Darkly Paranormal?
I wanted to believe. But with his big-mesh blowup of his consummate and uncanny TV series �The X-Files,� Chris Carter has turned me into a unwilling skeptic. Baggy, draggy, oddly timed and kinkyly off the respect, �The X-Files: I homelessness to suppose� is the customarily bad-despatch comply with-up to the plain�s at the outset main mist-pellicle incarnation, �The X-Files.� Released in 1998 and directed by Rob Bowman, one of the bepenetrate�s acceptable frontm en, that earlier pellicle was a seamless
Adding new software
When adding new software I get this error FAILURE: Problem occurred while trying to get software. Couldn't perform action on Products. Please report the problem to the system administrator, with the error code -1,217,453,046,180. I looked for a solution before posting this but didn't see anything. Any one have any ideas?
Internal (Technician) and External (Customer) Resolution
Is there a way to do both an internal and external resolution? Currently, the resolution is shown to the user. However, we don't always want the resolution shown to the user, although we need them to receive additional information when their ticket is closed. For example: A developer has to do A,B,C,D on the server. Then the user has to do Y from their desktop in order for the fix to work. The resolution currently entered is usually the steps the developer performed, followed by the request for the
Workstation ID
Does anyone know how to update workstation IDs in ServiceDesk Plus?
Viewing Tasks with Requests or on Seperate Tab
Perhaps in future updates, it could be possible to make Tasks viewable as a Filter when under the requests tab? Many of our technicians would like to see the Tasks in the same format as the Requests. Even having a Tasks tab would work well, particularly if combined with a feature that inserts a link to the original request ID in the Task.
JBOSS Active Thread Monitoring
Hi, Can Adventnet Application Manager monitor active thread for connections to JBOSS server ? If possible, please provide the steps on how I can do so.. Thanks and appreciates. With regards, Alex Chua
My computer could not conect with my computer on port 9090
Hi, I have just finished to install the Application Manager an could not start the web console. I manually start the service, i've openned port 9090 on my firewall and opened on my Windows firewall (Vista Home Basic). But I still got the message that my computer is not configured to establish connect on port 9090 with this computer (I'm on it) Guilherme Machado
Server status without ping
Hi: We are currently using opmanager free edition build 6003. We are monitoring some server located on different net segments. One of the segment is behind a firewall and the ping port is locked. Does anyone know another form to activate( or inactivate) the server status ? I include some other monitors then I can use them to determine the server availability. Thanks Mega
JBOSS JMS Monitoring
Hi, I'm trying to find a counter in AdventNet Application manager that can monitor counters on JBOSS JMS messaging but failed. Please confirm if it's possible to do so and if possible, how can I go about doing that ? Please let me know ASAP. Thanks. With regards, Alex Chua
JBOSS JMS Monitoring
Hi, I'm trying to find a counter in AdventNet Application manager that can monitor counters on JBOSS JMS messaging but failed. Please confirm if it's possible to do so and if possible, how can I go about doing that ? Please let me know ASAP. Thanks. With regards, Alex Chua
Remove a threshold
I have a Script Monitor setup which shows 5 Numeric Attributes Details. I setup 2 with thresholds, but now need to remove 1 of the thresholds. How do I do this?
Automated Alert Emails
Hi All, I'm trying to find the function that will email key stake holders upon a Mission Critical Error been logged. Having read through the forms people have suggested creating a business rule that forwards to another group. Can then Email that group upon new request been assigned This is a very messy solution, and sending emails to stake holders with updates, and resolution just makes it even messier. It is possible to have a email action with in business rules? This would simplify the whole process.
Tasks - Attachments
is there any way an attachment can be added to a task?
Tasks - Viewable as a Filter with Requests
Perhaps in future updates, it could be possible to make Tasks viewable as a Filter when under the requests tab? Many of our technicians would like to see the Tasks in the same format as the Requests. Even having a Tasks tab would work well, particularly if combined with a feature that inserts a link to the original request ID in the Task.
Deleting discontinued workstations in SD plus 7
I have an issue with old Workstations that are no longer connected to the domain. (typically old machines that have been disposed of) For how long does SD keep record of these workstations? They create a lot of "noise" in the reports if they are not removed after say 90 or 120 days. In the Admin Tab I can delete the assets history after 90 days - but the asset itself remains in the system Please Advice
New Event Request: redirect (or open) web page
I'd like to be able to define an event (if not already able to) that will either a) redirect (or open) the user to a webpage. For example, I'd set an alert when the disk free space < 5% it would alert 'john doe'. The alert would open a web browser to a specific page (and send the variables) which would then play a sound (to alert them) and show a message (from the variables). Is this possible without a) adding every user as a new host and b) copying an executable program to the same location on every
Startup loop??
Good afternoon - we noticed a few minutes ago that we couldn't access the ServiceDesk Plus application through the web browser (although it had been running well up until then). When I looked at the server it was asking for a reboot due to some MS patches that were applied. When I restarted the server I noticed that the ServiceDesk Plus application seemed to be in a start up loop where it would appear to be loading and then restart the load process. Finally I found two errors in the event logs that
How to Make a Filter with AND and OR criteria
I need to create additional filters. Several of our technicians have requested a filter that shows both their OPEN requests AND their ON HOLD requests. They don't want two different filters, they want a single filter that shows both. So far, I've only been able to do a filter with Technician is JANE SMITH -or- Status is ON HOLD -or- Status is OPEN or the alternate Technician is JANE SMITH -and- Status is ON HOLD I need to be able to do: Technician is JANE SMITH -and- Status is ON HOLD -or- Status
Notify Technician When Request is Reassigned
I've looked through all the Notification Rules and don't see an option to Notify a Technician when a Request has been reassigned to another technician. Sometimes, requests are accidentally assigned to the wrong technician, or a technician is out of the office and the request must be assigned to a different technician. For example, Technician JOHN SMITH is on vacation. A request is assigned to JOHN SMITH. Upon realizing JOHN SMITH is not available, the request is re-assigned to JANE DOE. Both JOHN
Task Notification
We assign tasks within tickets. We need to have the notification to the technician include the ticket number otherwise the technician doesn't have a context.
Feature Request: Compliance -> Special -Groups / -Drafts
The ability to apply policies for your devices is really key feature of this tool and it helps to automate a lot of issue involved in Security Health Checking a device pool. However a great feature would be that devices which are not compliant would be also available in an additional virtual Non-Compliant group. Devices in CiscoRouter Group that are not compliant are also featured in the temporary (until no more matching devices) NonCompliant-CiscoRouter-Group. The advantage of this would be that
No data available
Hi, I am suddenly finding a 0% Traffic IN and Traffic OUT for all interfaces. This is persistent since the last 24-30 hours. Can you please suggest what could be going wrong? Thanks. Sourav
Scanning agent
Need to improve the asset scanning, with a redistributable agent or a enhanced scanning engine Cerutti Mauro - Italy CCNA - MCSE
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