Acknowledge Requester by Email when new request is received
It's a minor issue resolved with customizing the template, but I just noticed the email in the
Acknowledge Requester by Email when a new request is received assumes the user sent an email to open the ticket. If a member of the Helpdesk opens a ticket FOR a user, they get the same notification, which is worded as if they had sent an email (and, actually called the Helpdesk)
FYI
FYI