Custom Event Log Rules
Hi everyone, I am trying to setup custom event logs for a server and its not working. I have set a specific alert for failed power supplies, event id 1125. I am not receiving any notifications when I perform a manual power supply failure on the redundant power supply units. However, when I enable All system event errors default configuration it polls all error alerts. I can confirm that I have all security credentials setup correctly as the default 'All System Errors' event log rule is working fine.
Technicians email replies marked as requester
Hi, at the moment if the technician assigned to a call is SD+ replies to an email alert from SD+ about a call assigned to them or updated by the requester, SD+ will log it as an email from a requester and then send an email back to the technician with response details. Is it possible for SD+ to detect the email is sent from the technician assigned to the call and forward it to the requester as if the technician had used the reply feature in SD+? Cheers
How to Make a Filter with AND and OR criteria
I need to create additional filters. Several of our technicians have requested a filter that shows both their OPEN requests AND their ON HOLD requests. They don't want two different filters, they want a single filter that shows both. So far, I've only been able to do a filter with Technician is JANE SMITH -or- Status is ON HOLD -or- Status is OPEN or the alternate Technician is JANE SMITH -and- Status is ON HOLD I need to be able to do: Technician is JANE SMITH -and- Status is ON HOLD -or- Status
Disk Utilization per volume
Hi Folks, I am evaluating OpManager and I would like to know if it is possible to show the Disk Utilization per volume. For example: There is 4 data volumes in a server ( C:, D:, E: and F:), I would like to see the utilization of each volume. Is it possible to do that?
ERROR: AutenticationFailure
Hi All, I have this problem monitoring a cisco switch AuthenticationFailure : .1.3.6.1.4.1.9.2.1.5.0: null .1.3.6.1.4.1.9.1.516 CoreSW Cisco IOS Software, C3750 Software (C3750-IPSERVICES-M), Version 12.2(25)SEE, RELEASE SOFTWARE How I can stop it? ???? Solution ???? Help me... please!!! :cry:
JBOSS JMS Monitoring
Hi, I'm trying to find a counter in AdventNet Application manager that can monitor counters on JBOSS JMS messaging but failed. Please confirm if it's possible to do so and if possible, how can I go about doing that ? Please let me know ASAP. Thanks. With regards, Alex Chua
Opmanager DB and reports ...
Is there a way by which we can consolidate reports in opmanager. Now in this we have separate Tx and Rx Util, and we want them added up to give the total util of the int. Additionally, we would like to customize reports the way we like the reports to be. Is that possible?
emails sent from sdp goes to junk randomly
Emails send from sdp go to junk at random!! has anyone faced this issue? is there a solution to this problem? At times, once a request is resolved, the requester gets the resolved email from sdp in his junk folder in microsoft outlook. sometimes, it's the closed email notification that goes to junk. and it happens at random, not that all emails go to junk. there is something like javamail.system as message-ID when you click right click on the email and click on message options. any help on this??????????????????
Sybase Mibs
Hi, I want the Mibs for the Sybase Application Data Server. Please help me with that Praveen
IPAM Scanning?
Hi, Is it possible to disable scanning of only one of the subnets in the IPAM and scan the rest? Please advise
Tomcat has long response time
Hi, I install the application on a linux machines. It monitors php servers, web transections, apache servers, mysql servers. and application servers. All the others' behavior looks normal except the tomcat application servers. The tomcat monitors sometimes show the tomcat application server has very slow reponse time such as 121,089 ms. It is > 2,000 ms in high frequency. But, when I log into the system. the system actually is in low work load or even no load at all. All of my operations work smoothly.Memory
tomcat still has slow response time
Hi Robin, Thanks for your reply. According to your reply on July 21 about the tomcat response time is slow problem. I checked my configuration. 1) the jre version is 1.5.0_6 2) the ip and hostname are configured properly in the /etc/hosts file. However, the problem is still there. Do you have any other suggestion for the problem? Thanks Best Regards Huabing Zhu Huabing
Give requesters the ability to reply to the conversation via the web interface
Requester's should have the ability to add a response into the conversation via the web interface. The only way they can add to a conversation is by responding to an email. It's only one button but would really help.
New Hire Process
We are looking for a new hire process that starts with a managers request,approvals along the way to HR, interview process, accept new hire, forms to departments notifing of new hire, check lists and equipment requests, phone requests, visual screens showing were in the process everything is, and final signoff once new hire is sitting at his new desk.
PDA Support
Service Desk needs to support PDA's for techs to track tickets. This is a feature available in many help desk applications and my agency will not consider a help desk application that does not support PDA's.
add line item to history for PO module
It would be very wonderful to have additional statuses in the PO Module to include "Ordered" and "Paid". at a minimum, please add a line item to the history of a PO to include the date and time a vendor was emailed.
Survey Page
Hi, On the survey page, the comments box reads: "Any other Comments or suggestion" Apart from the gramatical error of the missing "s" on suggestion, is there any way that we can change this? I would like it to be customisable to my organisation (ie. "'please add any comments and suggestions that you may have about the SDDC Service Desk") Can I change the page source code? If so, what page is it, and where can I find the source?
Server object problem
Hello All, Recently, the infra-estructure Server map multiplied the device objects according with the service found in that server. E.g, a server that have FTP, SMTP and Telnet services now display 4 objects... the real server plus 3 with the name in the following format: <server name>_Telnet_23. Any idea about this problem? tks and regards, Raquel
Which user does execute script monitors please ?
Hello, I get many problems while doing shell scripts for App Manager. A user "overview" was created during the installation of Applications Manager. I suppose this user does execute the shell scripts that have been created. Theses scripts are writing output files into /tmp/, then move them into an other directory in /home/overview. It seems that these output files are owned sometimes by root, or root2 (alias of root), or overview. When created by root one time (why ? I don't know !), the script at
Which user does execute script monitors please ?
Hello, I get many problems while doing shell scripts for App Manager. A user "overview" was created during the installation of Applications Manager. I suppose this user does execute the shell scripts that have been created. Theses scripts are writing output files into /tmp/, then move them into an other directory in /home/overview. It seems that these output files are owned sometimes by root, or root2 (alias of root), or overview. When created by root one time (why ? I don't know !), the script at
Removing ALL assets and users, clean slate
Hi Guys, I've sent this email to support but didn't get a reply so I thought I'd post here incase others had done the same thing. Cheerio Hello Support, We have not yet upgraded to 7018 (from 7011) due to some worrying threads made on the forums and will probably wait until ServiceDesk 7.5 is released before upgrading. In the mean time, I believe if we remove our assets and active directory users and then re-scan the network and re-import from AD it should fix up a few problems we have. Could someone
alerts without events?
Is there a report that will show me a list of alerts that I haven't yet added any events to? What about a printable report of every alert along with the associated event names I've added to them?
Help with email setup
Hi Support, I am currently having difficulties in two areas: 1) I have been trying for some time to have users generate emails from their outlook 2003 client machine to a "help desk" email group which would then automatically create the message within SDP (is it possible )? i have been trying for some time but no luck, nothing comes through i presume that the mail fetching area would trap emails and then create the request automatically, well if possible that is but it appears as though the incomming
Duplicate Computer names under different asset states
We are running into an issue with ServiceDesk with swapping out computer hardware. An example is that we have an old computer (COMP-A). This computer is currently in ServiceDesk as an asset. We are replacing COMP-A with new hardware. The old hardware is to be discarded. Even though I switch the asset state to disposed on the old COMP-A computer, I cannot add the new COMP-A computer into ServiceDesk because it detects it as a duplicate. How can I get ServiceDesk to allow for the tracking of disposed
Adding name of the caller (requester)
Hi, Is there a way to select the requester name if its a ticket logged by a call.. We have people calling in which have to be put in as requests by others in office but the requests logged need to be in the name of person calling in (though he is not logged in).. is there a way that can be done with servicedesk plus.. Thx.. Srikanth
Audit History Report is blank :(
Clicking the details report from the asset side of helpdesk I select either Choose Audit history report Audit history by Workstation Audit history by Time line Audit history by Changes Select a date Click Run Report And I get a blank page? http://helpdesk/AuditHistoryReport.do Has anyone else experienced this?
Cost Centre Codes
Hi, We have upgraded to 7017 and like the Cost Centre field in the PO section, but we are unable to add any. We receive an error ' Already exists' no matter what text we place in the Cost Centre Code field.
report RAM sizes issue
Has anyone got this quirk- In reports there are 2 for workstations with less than and more than 256MB RAM. If you go to edit these and look at the filter, it reports memory as 262144 Kb yet to edit this it is then 256MB. In reports we make where you want to filter on machines with 512MB or RAM, we have to put the filter value to be 512000 and it then shows this as 524288000. Both of these fields are an order of magnitude out it would seem. I enclose pic of the filter value we had to use to filter
Start Eventlog Analyzer automaticially as service
Hello Support! Is it possible to start the eventlog analyzer automativ with the server? There should be no manual action from a administrator needed. The application and the whole administration website should come up with the start or restart of the server system. Or do i always have to log on to the server a start the eventlog analyzer by double cklick the icon? Thank You!!
switch add issue
Hello, I try to add a cisco 4500 switch on my switch port mapper in Oputils. But when I click add I've the message is not a switch but I'm sure is a switch. I've got other SNMP poller that well recongnize the switch. What I can do? Olvier LEFEVRE
vlan recongnition
Hi, I implement several cisco switch without problem. but I'm suprise to see 2 ports with the same Mac address, same ip address but different vlan. On the switch we can see the 2 vlans and 2 ip and 2 mac address. Could you please tell me if it's normal to see that? thanks Olivier LEFEVRE
Can I bunch monitors?
I know I probably can but I'm having a dickens of a time doing it. If I have n individual WebSphere Applications monitors can I take a subset of those n applications monitors and put them in one schedule report to be mailed out?
how to use
how to use this software JAANLEWAA
Customized Request Forms
Hopefully someone can help me. I am trying to set up request templates but feel that I may be looking for something this product does not offer. I want to create a specific template with specific fields that are only viewable when selecting that request. Example: please see attached document when I'm creating a new template it appears that the fields I create show across all templates not just this specific one and I can only limit the viewability to the user and not the technician. Please let me
weird bug, password wont work!!
Hi, I need to reset my password for NetFlow Analyzer Analyzer, Trial vers. admin/MyPassword didnt work as i changed it, and then fell back to admin/admin which still didnt work. its currently installed on a windows server 2003 and this is the 2nd time this happens to me, as i have to uninstall it, clean my registry and install it back in! any help would be appreciated.. thanks and best regards, Roland
Duplicate computer names in different asset states
Is there a way to have 2 computers with the same name exist in ServiceDesk? We are constantly retiring old hardware, and still need to track it. We switch the old hardware to 'disposed' in ServiceDesk, but get an error when trying to scan the new workstation with the same name. What if we move it to a Non-it asset category...would it then work? If this cannot be done, can it be considered for a upcoming hotfix? It is very critical that we are able to show auditors the entire lifecycle of our hardware.
Custom Reports
Is there a way to get a report of the min max utilization of all the routers I'm monitoring
Procedure for moving DB between SQL Servers
Hi Have been using this with MS SQL 2005for acoupleof monthsbut wouldnow liketo relocate the database to another MS SQL2005 with a lot more resources. Can move the DBfine but how do I 'repoint' the eventlog analyzer software to the new SQLserver? Thanks
ServiceDesk is not accessible in Windows VISTA OS
Greetings Servicedesk is working fine with XP Operating system but NOT with Vista Operating system. Prompt action is appreciated.
Feature request: permissions overhaul
Lately I've been seeing a lot of disconnected feature requests regarding similar issues. Since the AdventNet guys seem to like new suggestions, I'm going to try to start putting some of them together in the form of major feature revision requests, starting with this one. I'd appreciate it if one of the support guys would make this a sticky thread. 8) The current permissions system is both vague about what privileges actually fall under the permission levels, and limited in the ability to be tweaked
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