No Resolution information presented in Approval Request?
In our organization, I conceive of two purposes to submit requests for approval.
1. Seeking Requester's approval to close case.
2. Seeking managements approval to close case.
In either case, it confuses me why the RESOLUTION to the request is not included in the approval. Using a dummy Technician, I sent (myself) approval. The URL I was provided in an email sent me to a page (that didn't require login to view) that showed me who the Requester was, the Subject, the Description, the Request Details and Requester Details.
It shows me no NOTES, Work Logs, or Resolution. What is it you actually expect people to REVIEW for approval? Yes, that requester submitted that request, with those details...and?
If you're going to submit for approval you need to provide data to approve. Either I'm not understanding how you anticipating using the approval system, or it lacks information to make a "Recommend" or "Reject" decision.
Please advise.
1. Seeking Requester's approval to close case.
2. Seeking managements approval to close case.
In either case, it confuses me why the RESOLUTION to the request is not included in the approval. Using a dummy Technician, I sent (myself) approval. The URL I was provided in an email sent me to a page (that didn't require login to view) that showed me who the Requester was, the Subject, the Description, the Request Details and Requester Details.
It shows me no NOTES, Work Logs, or Resolution. What is it you actually expect people to REVIEW for approval? Yes, that requester submitted that request, with those details...and?
If you're going to submit for approval you need to provide data to approve. Either I'm not understanding how you anticipating using the approval system, or it lacks information to make a "Recommend" or "Reject" decision.
Please advise.