Move users Home folder only moves the path not the data
I used the option and it moved the path correctly but I had two problems: 1. it did not move the security profile correctly and.. 2. it didnt move the data with it. Is there a way to get the data to move also? What did I miss?
Joining server to new domain
Our organization is switching domain names. SD+ has already been configured to scan the new domain. However when I joined the server to the new domain and restarted SD+ failed to start. The event viewer app log reports, "There may be a configuration problem: please check the logs." The system log reports, "The ManageEngine ServiceDesk Plus service terminated unexpectedly. It has done this X time(s)." [ServiceDesk\server\default\log\serverout0.txt] [10:17:23:606]|[08-07-2008]|[SYSOUT]|[INFO]|[26]|:
Customized Request Templates do not show proper values
Have created several request template through admin->request template with some values set for each fields. Each template has its own field values. However, when we add a request by selecting a particular template name, these fields are set to blank or some values defined by "Request Defalt Values". Am using SD Plus Version 6, and would like to set request templates' values based on types of request. Ex. a request for "Supply" would have its own template with values set according to supply request;
Release 7.5
Hi, when will version 7.5 be released??? i saw june and now july, but is already august. Or did i miss something??? Do we have to wait for this release like the release of version 7 Regards, Jeroen
Change a request into a Change
Hi guys, is there anyway that i can change a request into a change? By default all my users (300+) are llisted as requestors. When the submit a request, some of these fall into Change management. How can i move a problem from a request into a change as i want to track their original request input. How do other people handle this situation? I do not want to setup all users as technicians just so they can enter a change? Thanks Scotty
URL not showing up for Juniper SSG 5
URL's are not showing up. I have a juniper SSG 5 and the main thing I need is to see what web sites people are hitting. I am running Firewall Analyzer 5 trial ver. does this support what I need?
Asset created from PO
Hi, I would like to know the following info and device license count. Here is my normal workflow with SDP+ 1/ I will create a PO to purchase a new set of computer (1 PC and 1 LCD monitor) 2/ After received both items, the SDP+ will generate 2 assets for me (1 PC and 1 LCD monitor) (It will under the "ASSETS" list) 3/ I will install this new PC in the network and assign the IP for this PC. 4/ I've scheduled scan of my network in weekly base. 5/ After scan the network, the SDP+ will add as a new device.
Request Open via Email
Dear Support Team, Can I open a request via email with specific category, group, technician and other details. there is any possibility for this.
Running Opmanager NetFlow and Device Expert on a single box
Folks, I've been a very happy owner of NetFlow for quite a while now. I've been testing OpManager and DeviceExpert, and ready to buy both products. So, I'd like to run all three apps from a single box, and have a few questions on how to do it. First, MySQL database. Since I already have mysql installed for Netflow, I'd like to continue using it for OpsManager and DeviceExpert. Could you post instructions on how to do it? BTW, what's the admin/default passwd for mysql in Netflow Install? Second, Tomcat.
Removing Time Spent field from custom report gives error.
Hi, I'm trying to customise reports and am wondering why I can't take the Time Spent field out without getting the following error message: FAILURE :Unable to execute report : Report design not valid : 1. Field not found : Time Spent 2. Field not found : Time Spent 3. Field not found : Time Spent 4. Field not found : Time Spent All I want to see is the calls by category, on this report I don't want to see the time spent on a particular call. Is there any way to get around this? Also, I noticed that
Import of information to ServiceDesk+ from "Track-It&qu
Does an import script or executable exist that will extract information from Track-It into Servicedesk+? I am specifically interested in importing assets and associated purchase order information. Failing the existence of such, would it be possible to import such data into ServiceDesk+ from a structured CSV file, and if so, what is the format i.e. field name references, sequence etc?
Automatic polling not working
Hi, Opmanager has been working fine up until yesterday. I added a new custom monitor on to the APC UPS device template to get the current temperature. This monitor works fine and when I manually run a test it correctly reads the temperature. I then applied this template to our UPS devices. Unfortunately OpManager is now not monitoring any devices at all, no snmp requests are being sent out at all. I've left a wireshark capture running for over 30 minutes and haven't seen any snmp packets leave my
Site PowerUser acess to Portal
I'm looking for a feature in the user portal of Standard edition that may or may not exist and was wondering if it exists. (Note: I haven't even installed the software yet, just want to know if the feature exists) Can I grant a user at a client site an access level like a poweruser, or a primary site contact such that via the portal this user can review all jobs that have been logged for their site/company by all users of their site/company. If it does exist is it available in Standard edition? Thanks,
Schedule reports in .csv format
Hi, The scheduled reports are sent in .pdf format. Is it possible to change it to .csv? I mean to receive report automatically in .csv. I know I can export in .pdf and .csv, but I'm interested in receiving alerts on email in the .csv format. Thank you for your answers!
How to import security groups from AD?
Hi, I'll admit it, I am rather new to Password Pro Manager. I've been able to successfully import users from a specific OU within our AD structure. My question is, can "security" groups be imports based non user based groups? I need to create different resources (I'm this cases different departments within IT) and to lock it down to certain users. In AD it's controlled with Security groups and it would definitely make my life easier if I could reference AD groups as opposed to creating them manually
Service Desk 7.5 Release Date??
Are we any closer to knowing when version 7.5 will be released?
View alerts of APPS manager from OPS manager
Hi, Is it possible to set alerting in Apps server to be displayed from OPS manager business view? If yes, how can it be done? Thanks and appreciates. With regards, Alex Chua
Can we merge Apps Manager Business View into OPS manager
Hi, I have a question, hope someone can answer. I notice that business view in OPS manager is much more detail and drill down menu is much more complete. So, I'd like to check if it's possible for me to merge the business view from Apps manager and simply show it as a single OPS manager business view.
Bulk Forwarding
Does anyone know how to bulk forward around 500 email addresses to other email addresses, like one and one not 500 to one
URL with mutiple frames
Would like to refer on how we can monitor a website which has multiple frames. Right now we would like to customize it in such a way that it check the word userid... after doing that we saw that the site is not checked properly by opmanager thus always saying the URL is ok. Below is what OPManager is getting which is very different from the site. <html> <head> <title>BPI Trade Online</title> <meta name="GENERATOR" content="Microsoft FrontPage 3.0"> </head> <frameset framespacing="0" border="false"
1st Time Install
Hey Guys, I have jsut installed opmanger 7 . the install completed ok, but the first time i try to login with the defult username; admin and password: admin it tells me incorrect username and/or password? The install went ok, nothing failed. I have set it up using MSSQL and i already have servicedesk running on the sameserver. Any ideas? i am based in australia nd have tried to call their 24 x 5 support desk, but it is closed and i get no answer!! sure its 24 hrs?? Thanks Scotty
Can NFA be configured to alert when any one user exceeds x%
Can NFA be configured to alert when any one user / application / protocol exceeds x% utilization of any / selected interface. We can alert if we already know the ip address of the user, but what can we do about the rogue user who decides to download a 700GB file during the middle of the day?
IM client (xmpp)
An Instant Messanger client integrated to the GUI. Zimbra has this in beta and they use XMPP as protocol and I guess they support external XMPP/Jabber servers. This way, I could use my actual XMPP server, make a helpdesk group and show it to my clients, who could then chat with the technicians online with it's web xmpp client.
Alternate or augmented actions after hours?
I'd like to have an alert perform an additional action if the alert is triggered outside of business hours. How can I do this?
Announcements without logging in
Is there a away for users to view announcements without logging in? I know you can do this with the solutions. It would be great if we could get the announcments on the login page.
Failed migration to MS SQL Server
We have ServiceDesk Plus installed using the distributed MySQL server on build 7018. I have the valid back up from this server. I have tested restoring with a new installation from MySQL to SQL Server with no issues, but when trying to restore with the live backup data I get the following error at around 80-85% complete Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) =============================================QUERY = INSERT INTO task_input
Customized startpage?
When i log in as Admin i have such a GREAT startpage with requests this week, asset info, software etc etc, when i log in as technician i have not. Can I customize my own start page? Can I customize everybodys start page?
How do I install patch/service pack on linux
I am currently running SC+ 7002 and want to upgrade to 7007. I have downloaded the ppm file, but now what do I do with it?
SDP 7.0.0 build 7018: SLA's effect on time spent
The field TIMESPENTONREQ in the table WorkOrders appears to be adjusted for business hours as defined in the admin section of the application. However, it does not seem to adjust for an SLA priority-level that does not respect business hours. For example, if I have a priority called Emergency which should be resolved regardless of business hours, I would expect the TIMESPENTONREQ to calculate as the difference of CREATEDTIME and COMPLETEDTIME regardless of business hours or holidays. SDP support,
After install HotFix 7017 Released don't work bussines rules
I can't select condition. I see blank list
New Vendor
Is it not possible for someone who has full rights for contracts to be able to add a new vendor? It seems that is only possible if you're i the SDAdmin role but should it not be possible for people who are assigned full rights to look after contracts to add new vendors? Just if you are going to look after contracts its quite hard if you can't add new vendors. David
Accounts verification logging.
Hi, I use a single account to authenticate all my servers. My question is, how do i when i change the password for that account, apply the change to all the devices on a certain group. Thanks,
MySql current queries
Is it possible to get a list of queries that are currently running when the server gets polled? I know you can run "show full processlist" and just remove out any records that don't have data in the "info" column. That would be very informative. It could go in the same general location as the 'Show all current processes' link that the Windows Servers have under Today's Availability.
subject with multiple ticket no.
Recently we upgrade to SD 7 and have below issue. when we reply to user communication, the subject line will have ticket no. for more than once. eg : Ticket ##14172## - Re:Ticket ##14172## - KRPUS PSP s014 Commission COC-Out amount not capture earlier we did not have any such issues. Also, one more problem is, the communication is truncated to some extent when the content is too long. Need to copy from the source and paste it in the Reply screen. Pls advice.
TCP_App mapping
Hi, Running Netflow v7 b7001 I setup an IP group for our ftp site to track traffic. I know from logs that today we've moved 700mb out via ftp connection, however the IP Group shows it as TCP_App, with a very small amount of traffic flagged as FTP. I would like to see what port Netflow is seeing and flagging as unassigned which labels it TCP_App so I can put that into the FTP protocol listing. Anyone have suggestions? All i see when clicking TCP_App is * thanks
About wan monitor.
hi Firstly,i am a fresher to IPSLA. I kown i have to enable ipsla agent and set read/write credencials in source router.But does i need to do any thing in the target router? Any help appreciate.
Server Management - Video demo
Hi Everyone, We have come out with another video on Server Management with OpManager for Server Administrators and Data-center Managers. This demo focuses on how OpManager helps you to gain complete control on your Servers in identifying the potential bottlenecks. Take a look at it and share your feedbacks. manageengine.adventnet.com/products/opmanager/servermanagement.htm For more demos on OpManager, please visit the link below: manageengine.adventnet.com/products/opmanager/index.html?3 Regards,
Business Centric IT Management - Video demo
Hi Everyone, Adding one more to video demos list, Business Centric IT Management with OpManager. Explaining why Business Centric Management is necessary and how it is made simple with OpManager. Take a quick tour and convey your feedbacks. manageengine.adventnet.com/products/opmanager/business-centric-it-management.htm For more demos on OpManager, please visit the following link. manageengine.adventnet.com/products/opmanager/index.html?3 Regards OpManager Support
Notification
Hi Guys, Hopefully a very simple one? Is there some way to email a specific person if a support request has remained un-touched for a specified period of time? I have looked at SLA which doesn't see to fit the bill, and there is also an option to email members of a group if a support request remains unpicked in the group. This is ok but I don't want members of the group emailing, just their manager. Thanks Simon :D
Asset list with assets additional fields
Hi, I have been using SD+ 1-2 years. In the old version, there is a report group call "Inventory". Those report will list out all the assets details with additional fields. But in the current version, build 7018. There is no more this report group. A group looked similar is "Resources", but still don't have the "Asset additional field" Question: 1/ Is there a way to produce a asset list with additional field? 2/ Will it be consider to put back the "Inventory" report group? Thanks and regards, Carmel
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