Classroom Training in London -Septemer 8th & 9th
Hi Everybody! Catch our Servicedeskplus classroom training this time in Hammersmith, London. It is a 2 day training Scheduled on September 8th & 9th ,where our trainer will help you roll out SDP easily. Get best practices, workarounds, and tips to suit your needs from our experts. Get your staff trained to make the most out of ServiceDesk Plus. Register Visit: Other scheduled classroom sessions Training Portal If you are interested in attending the training, but cannot make it for this session, please
Bulk group members export
Export all groups/members for review. Right now it's one at a time far as I can tell Rich Rose
Run as service
If Device Expert was installed as a service why do I still have to start server to access the web interface? Thanks. Vincent
NFA use for router Juniper?
Can you give me template to Config flow exports on Juniper Routers use Netflow Analyzer! Thanks
Server Process Monitors well but wrong CPU(%) value
Opmanage Monitoring Server proccess run ok. But the maximun CPU (%) for one program proccess alway 12.5% (see attach file) During here , on Server that Program used over 50% CPU. I don't know why? help me know. Thanks
Verify PGP signatures and sign outgoing emails with SDP
Hi, is it possible to have SDP verify the signature of pgp-signed incoming emails? If not, is this feature planned in future releases? Right now, we are in the evaluation process and it would be a big advantage if this could somehow be implemented in SDP. thanks, Frank
AD not authenticating after 5.3 upgrade.
Hello, I have today applied the 5300 patch from 5200. After the upgrade NONE of my users can log in against AD authentication. I have one user named root that is a local user and it can still log in fine. I can also still import users from my domain, but then when the new user tries to log in it just says invalid username or password. It is like it's not connecting to my domain on login, even though it is on import just fine. Any help would be GREAT, I have 30 users screaming at me because they can't
Processes and Filesystems monitoring
Hi, I have a problema here about monitoring Linux processes and filesystems. I configured the snmpd.conf on each device correctly, got the OIDs correctly and everything was perfect until now. To add a monitor with an OID i have to go to linux templates, and each process OID will be diferent on devices (the OID on each process will be made by the "Proc process" order on snmpd.conf) It would be solved if i could add a monitor individually on devices without adding them on the device templates. The
Discover device
Hi, I am evaluating this product for my company, since I am using windows XP's laptop, can DeviceExpert able to discover my laptop if I have setup SNMP on my laptop ? I tried it but failed. Any ideas ? May I know are all the devices have to be SNMP enabled ? How about WMI ? Thanks. Matthias
Failure after migration to step 7200
Hello, after installing the Servicepack/Patch 7200 OPManager can't monitor process monitors. I deleted the monitors and want to create them new but then there is only thin error message: Error # Query was not syntactically valid. Contact support with logs. Refer Troubleshooting Tips please help because this process monitors are realy critical!!
change of Due date with priority
Hi, would like to explain scenario, i have 4 SLA's (High, Medium, Normal and Low) each SLA tied to Each Priority(High, Medium, Normal and Low). End user do not have control over choosing Priority. So, When the new request comes in, we default it to Normal priority and the due date will stamped accordingly. but, later we diaognise the request and try to change the prioroty and the due date will not change as per the new prioroty. we need to change it manually, which we feel is not correct. Pls advice
MIB from BlueCoat
How do I import a MIB from Bluecoat
Event Log Rules and subsequent emails
I have an event set to notify me via email if any event log rules are found. This is great, and works fine, but it doesn't tell me the contents of the event log error. Instead, I have to log into Applications Manager and find the server, and view the partial description. Or, log into the server and get the error from the event log. Is is possible to get the actual event log message sent via email?
Event Log Errors
Is there any way to change who the event log errors get emailed to? On 3 servers I want them to go to one individual, while on 5 different servers I want them to go to yet another user, and on the remaining they should go to the default admin.
about admin report and top url report.
hi I am using Firewall Analyzer 5.It works fine,but i have some problems needs your help. The firewall in our network is netscreen and the log format sending to the FA server is syslog. After collecting data for some time,FA still display no data in these report. 1) admin report 2) top url report Do i need to config something in the firewall? Thanks.
Classroom Training now at London!!
Hi All, We are happy to announce classroom training for OpManager at Hammersmith, London, on September 4th and 5th. In this two-day training program, our Product Specialist will walk you through all the functionality, configuration, and best practices enabling you to go live with the deployment in just a few days. So, book your seat now and optimize your investment with us. Visit: Other scheduled classroom sessions Training Portal If you are interested in attending the training, but cannot make it
Help with MSSQL query report
I have been through the forums but could not find my specific issue dealt with. I need to create an MSSQL query which represents the following example: Staff Priority Total Overdue SLA% ------------------------------------------------ Joe High 45 4 91% Low 62 18 71% Total 107 22 79% For the period of "last month", for requests closed during that period. Cheers, K.
Add Department Description to "View Requester Details" window
In patch 7018 the site and region fields have been added to the "View Requester Details" window. This is great. It would be even better, if the Department Description could also be shown. We store the complete address and phone number in the department decription field. Thank you.
Need consolidated report in the form of .csv or .xls
Hi, I am using applications manager to monitor application server. we have a tomcat, is to be monitored.this is installed in remote linux machine. i have app manager installed in windows machine. My concern is that "how do we monitor tomcat for specific time duration?" and after completing monitoring process, i want consolidated report in form of *.xls or *.csv file. so from where i would get it? Priyank Shah
Need consolidated report in the form of .csv or .xls
Hi, I am using applications manager to monitor application server. we have a tomcat, is to be monitored.this is installed in remote linux machine. i have app manager installed in windows machine. My concern is that "how do we monitor tomcat for specific time duration?" and after completing monitoring process, i want consolidated report in form of *.xls or *.csv file. so from where i would get it? Priyank Shah
Query Computer Name and cross-reference with user logged in
Is there a way to see via the User report or the Computer report the name of the machine that a user last logged onto? What I am trying to do is to determine where a machine ought to be in the OU structure vs where the user is, and to move the workstation to the corresponding location that the user is in. The issue is that there are many in an Undefined OU that is not receiving GP updates as they should.
Request Templates with Template-Specific Fields
There are very different fields of information needed for a "Firewall Request" versus a "New User Setup" request (for example). When you define a Request Template, the ability to select which Custom Request Fields are shown on which Template(s) is required. I don't need a "TCP/UPD" field shown on my "New User Setup" field, any more than I need a "Laptop (Yes/No)" field on my "Firewall Requests". True flexibility in request templates comes from having form fields that are RELEVANT to the request.
Startup URL
We installed OpManager on a remote PC used for monitoring When OpManager starts, it automatically tried to open 'localhost:8081' How do we either: (1) Stop OpManager from automatically opening the URL (we still want it running as a service) - we don't use this monitoring PC locally OR (2) How do we change the default startup URL from 'localhost:8081' to 'xyz.com:8081' - our SSL certificate recognizes xyz.com but gives us an invalid certificate error when trying to load 'localhost' Thank you
asset info upload asset management
Hi would like to know, whether we can upload asset info to asset management system using standard CSV/XL format ? regards, vijay
Custom Report needed
Is there any way to meet the criteria in report date of assign not created or responded (the date that request has been assigned to technician) and group by technician? BSRG Peter
adding extra data to alredy found assetts
hey there guys, I have a question.. i have used the network scan feature to find all PC's on the network. I also have an excel file from a previous manager listing other details for that asset like purchase date, user, site, etc etc.. What is the best way to get that data into SD? Can i import the file, and match it against the existing asset and update its details? After i do the import, i still want SD to scan these assets going forward to update all the other information that SD collects. Look
attachment info not disply while replying
Hi, applied latest hotfix 7018 and came across below issue. when we choose to reply, we attach some file. After the attachment is successful, it won't disply any info of attachment on screen but, the requester will receive the attachment. Again, this is an issue bcoz, we do not know whether the attached file is the correct or not. There was no such issue with build 7000 appreciate any advice. regards, vijay
Summary report by Technician of Time Taken
As a new custom report I created a report for a period that shows the Closure statistics by technician. It has the count, average, minimum and max time taken to close requests in the period. The issue I have is that it also has all the detail for each technician on the report as well, so I get all teh requests they have closed before I get the stats at the end. What part of the report wizard do I need to use to tell it not to give me the details, just the summary bits. The report itself when shown
"Approval required for a Request" with out logon
Hi , I'm user helpdesk 7018 , but i have problem with function Approval , if someone have link approval , they can't reject or ok with out logon , it's not nice link like servicesdesk:8080/approval/Approve.jsp?ITEMID=3&MODULE=Request&KEY=11218096360249 Please fix it , thanks
Send x number of emails per hour?
Is there a way to limit the number of alert emails I get per hour? For example, if a server goes down, and I'm monitoring 10 different things on it once a minute, at the end of an hour I'll have 600 emails waiting. It would be nice if there was somewhere to set a dependancy for each monitor that they could check. So if a monitor goes down, and it has a dependancy that also is down, it holds back it's alerts until the dependancy server is back up (and only performs the alert if it's still in the warning/critical
Asset relationships - Connected To type
I am trying to use the new relationships in V7 as a CMDB. However, the "Connected To" relationship does not define the type of connection which is very limiting. Here is an example of what I am trying to achieve: I run servicedesk on Server-A and it uses a SQL server database on Server-B. In servicedesk I setup Server-A and the sericedesk asset to be connected. I also setup Server-B to be connected to servicedesk. I want to be able to determine what the impact of a broken asset is. Just say, my SQL
Resolution for issues in 7001
Hi, We have had a few issues reporting for a good number of 7001 users pertaining to 1. Traffic graph showing only the most recent 15 minutes data. 2. Issue related to attachment of reports in the scheduled reports. 3. Starting as a service in Linux We are in the process of final testing a service pack that fixes all the above mentioned issues. This fix will be available within the next 1 week. We are also working with the users who have reported these issues in order to provide the resolution. Please
upgrading the license
I have a new license to extend my trial for two more weeks. But the optiutil locks up when I try to browse to the license.
I AM NOT A CUSTOMER
Hello, I�m a 16 year old student living in Croatia. I accidentally downloaded �Applications Manager� and I�ve been trying to delete it many times and it somehow won�t work. I don�t know how I got this program, but like I said I accidentally installed it without knowing what it was. PLEASE help me uninstall it, as I have tried everything I possibly can. THE PROBLEM: every time I try to uninstall it I get a pop up saying ˝Directory Error! Uninstallation cannot proceed, the ˝C:\Program Files\InstallShield
ELA installed on Linux Redhat ES5 and SNARE for Windows
Hi, I just installed ELA version 5 on Linux Redhat ES5. It works fine when it receives log from Cisco router and Cisco switch. But when I tried to collect eventlog from Windows 2003 which AD is running using SNARE for Windows. I found the problem that ELA detected it as Linux host not windows host. Raw logs can be collected but not be able to analyzed. Therefore I can't see any reports related to it. Any suggestions ? Best Regards, Kai :cry:
Custom Report needed
Is there any way to meet the criteria in report date of assign not created or responded (the date that request has been assigned to technician) and group by technician? BSRG Peter
Disk Utilization for individual disks?
Hi I see your Disk Utilization seems to present some kind of average for all disks in the monitored server, but this isnt very helpful to me because if my server total disk size is 100Gig and my C: drive has only 200Mb free, but my D: drive has 50 Gig free, I do not want to see 50% free! I need to configure alerts so that i'm alerted to the critically low space on drive C: Can you help? THanks
NetWare Disk Utilization
I downloaded the OpManager Trial to see if it would work in my environment. I like it a lot and it does a great job with my Windows servers, but not so much with my NetWare servers. I can't get disk monitoring to work, but it appears to be supported, the product pages state NetWare is supported, I am on 6.5. Does this feature work with NetWare? Thanks, Matt
tomcat slow response time
Hi Robin, According to your reply on my previous poster, I put the following url monitor as you advised. Hi Robin, According to your reply on my previous poster, I put the url monitor as you advised. //<tomcat-servername>:<port>/manager/status from the result. the response time is quite OK. Max is 340ms. it didn't match the result of the tomcat monitor. which max is 256,530ms. May I know how do you measure the tomcat response time? Do you have any suggestion? Thanks Best Regards Huabing From the
Content of Title bar
Hi Pls advice, how to customize content on the Title bar of the browser.
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