Rights and Permissions to assign blocks of Requests
I am trying to create a role for tech leads which gives them the ability to assign blocks of requests to a technician. Nothing that I do seems to give them this ability and the user manual does not indicate what settings are required. I am hoping that it is something that I am missing and not a situation where I have to grant admin rights to a lead. They are not supervisors but they have the responsibility to load balance the workload so that requests are properly worked.
There are no additional rights that I want them to have other than the ability to assign a group of requests.
What am I missing here? :?
There are no additional rights that I want them to have other than the ability to assign a group of requests.
What am I missing here? :?