Active directory User Name Issues
I've been handed the project to implement service desk plus in our company. I'm getting up to speed on it currently and have found an issue.
When we import or sync users from Active Directory, it is setting their username in Service Desk Plus to their login account name instead of pulling in their username from the Display Name field from AD, it does import about 3 users correctly thou. Our domain was migrated from NT and is currently in mixed mode if this has any impact.
we are running Version : 6.0.0 , Build Number : 6005
Any help would be great
Thanks in advance
Michael.
When we import or sync users from Active Directory, it is setting their username in Service Desk Plus to their login account name instead of pulling in their username from the Display Name field from AD, it does import about 3 users correctly thou. Our domain was migrated from NT and is currently in mixed mode if this has any impact.
we are running Version : 6.0.0 , Build Number : 6005
Any help would be great
Thanks in advance
Michael.