I have been evaluating Support Center Plus and I have to say, I love it and will be buying it shortly
That being said, I just wish I could customise it a little more.
I am a developer and I understand the need to protect your own code, I love the fact that you have a all in one install the gets it all ready for use, however that is also the only bad point.
There are updates to Tomcat, Updates to mysql, other components etc.
I simply do not want to expose the application openly to the internet.
Please Please build a full API so I can not only make minor customisations, but FULLY implement it in to my existing site.