incosistance on event collection
there is incosistance on event collection - the manager populate windows events at different intervals either once in two/three days time and hence other days events are missing. e.g today 21/08 it still says next day scan on 19/08 and nothing has happened so far. please assist.
OID test for predictive failure of DELL RAID card
Hi, I am trying to add a custom monitor for predictive failure of DELL RAID card. The OID is 1.3.6.1.4.1.674.10893.1.1.200.570.0 This trap should send a message if a hard drive has a problem in the RAID configuration. It is a very important point to watch. Specific MIB is added in the MIB folder of probe and central. OID is added in the probe SNMP Trap processor Custom monitor is added in the central. When I add this monitor to the device and click the test key I have this answer : -----------------------
Asset State - Adding additional options
Hi, Is it possible to add additional fields to 'Asset State' for example older equipment we can sell on and I would like to add 'Sold' as an option? Regards Neil
memory details on Workstation
how can i get a report of all the workstations with their total memory slots and to which slot how much memory is installed?
Feature Request
For Juniper (Netscreen) SSG M series firewalls , please
Problem in repoting
Dear Support I located there is a "term" mismatch in the report. In the "Report" Tab, When I create a "New Custom Report" Report Type = Tabular Reports Module = TimeSpent There are quite a lot of available columns for choose. where there are "Time Elapsed" and "Time Spent" I suppose the "Time Elapsed" is capture from the "Work Log" where the Technician Input the time themselves And the "Time Spent" is capture from the system generated which is (Completed Date - Created Date excluded the non-business
I have a problem when you start ServiceDesk
I have a problem when you start ServiceDesk gives me a glitch with the attached log Adeventnetservidesk
SDP Assests and Windows Vista
I've read several posts that indicate no issues with SDP and Vista. However, I have (3) new machines on my network that the Windows Domain Scan does not even pick up. The machines are powered on and are participating in the network and AD. All other assest scans pick up the other 185 machines on my network. The Vista machines do not show up at all - no errors, no listing, no nothing, nothing in the system error log. Is SDP officially Vista compatible?? I also tried manually adding the Vista workstation
Blank webpage in vista
When visting ServiceDesk Plus in Vista, we just get a blank page and nothing else but it works fine on XP I've tried patching the software to the latest release with no joy.
Web Client shows a blank page
Dear all, When I started the service, then opened the web client, nothing happened. I only can a blank page without any error messages. Installation environment: - Windows 2003 Server standard with SP2 - MS SQL 2000 - Installed on a same server with Servicedesk plus. Any comment will be welcomed. Thanks in advance. Jonathan
Map Maker
Hi, I had a device in the mapmaker. I deleted it and recreated it in both the mapmaker and the devices list. I created it with a different IP address. When I try to link the device with another device it gives me the following error. � Map Link already exists for the selected devices � Please Help Thanks, Marc George
Monitor traffic switch not manageable.
Hi, How do I monitor traffic from a switch that is not manageable, 3com Baseline Switch 2024 ( 3C16471 ) ? Its track 3Com OfficeConnect modem? Thank's Wilson Yoshio Kobayashi
link up down report
My topology is like one central router and many branch routers connected to the central router through point2point connection on ethernet or serial. I want to be able to generate a report which tells me exactly on what instance one of the router was down and came back up after what time. Also the total number percentage of time the router was down.
New Databse Query Monitor
How do you set up a connection to a database that is running as a named instance for MS SQL. There does not appear to be a field for that and including it in the hostname or port field produces a parse error. Albert Barbieri
Exchange mailbox size report
current mailbox size for user or users in Exchange
Today'sAvaliability not updating
Hi, We have been using Opmanager for quite sometime . During last week we migrated Opmanager from one server to the other. it was working fine and all the monitors are reponding.We have problem in updating the Today's availability option though the server is one and it get Response time the Today's Avaliability icon doesnt change its color it still shows red color. Please do let us know what might be the issue,please do check the snapshot below for your reference Regards, Harrish
Feature Enhancement Request #2
Allow impersonation of an account other then administrator. This would allow us to setup a delegated account with restricted scopes either per site, per domain, or even per OU. Obviously, this request would require the ability to allow multiple impersonation accounts as well. While that additional functionality would be nice, we would be happy just to have the one account as well. Thank you in Advance, Sean
Feature Enhancement Request #1
Add a list of globally excluded IDs. These IDs would not be manageable via the AD Management Portal. Built-in IDs like administrator would be a great place to start. It would be nice to be able to select others as well. Obviously, if you are not impersonating the administrator account this can be accomplished in AD. However, hoping for a ZRM solution we would like to leverage the impersonation. Thank you in ADvance, Sean
Can't backup Cisco 2100 Wireless LAN Controllers?
Hi, I got a Cisco 2100 Wireless LAN Controllers that I'm not able to backup with Device Expert. It seems to send a bad command to the device: copy running-config tftp://xx.xx.xx.xx/913_ConfigFile.txt Incorrect usage. Use the '?' or key to list commands. (Cisco Controller) > I also add to re enable the telnet because SSH was going in timeout. Regards, Patrick Garnier.
Execute Program Action on Remote Host
I created .bat files to query and restart a Tomcat service on a remote host. The files execute correctly when run manually, but when they are configured as an Execute Program Action (local) there is a The commands are: SC \\servername query Tomcat5 SC \\servername stop Tomcat5 SC \\servername start Tomcat5 SC \\servername query Tomcat5 The error messages are: [SC] EnumQueryServicesStatus:OpenService FAILED 5: Access is denied. [SC] OpenService FAILED 5: Access is denied. [SC] EnumQueryServicesStatus:OpenService
Change logo and login page
Could we change the logo and some support messages from Manage Engine?
How to customize the login page
Hi, I am using the registered copy. However, since we will offer configuration management service to our client, we need to customize the login page like the logos and some support messages from manageenginee, could you tell how to edit it? Thanks Raymond
Scanning errors
How is that possible(see attached). I'm running scan under domain admin account. There is no firewalls on a client PC.
[7.0.7020] How to unlicense software
Hi I have accidently allocated the wrong ammount of licenses for Windows XP. How do I go about removing them all and starting again? Graham
Users "Accepting" Equipment
Hello, I'm looking for a new asset management/helpdesk system, and one of the most important requirements I have is the ability for users to somehow show that they have accepted responsibility for the equipment that they have been assigned. Does this system have some way for users to "accept" equipment that has been assigned to them?
Version upgrade & product upgrade licensing
Hi there We are running version 6 at the moment and have been advised that our license allows us to upgrade to version 7 at no charge. However I am also considering switching from Professional to Enterprise versions. We are almost exactly halfway through our Pro versionannual license subscription, so my question is; if we wanted to upgrade to Enterprise v7 would we be able to pro-rata the cost of the upgrade so that our licensing date is maintained? (That will help me get the purchase agreed this
Exception Error: [ServletException in:/SummaryView.cc] Exc
[ServletException in:/SummaryView.cc] Exception occured when trying to find the view configuration for the given view id : TrapViewerReport'
License / Version question
Hi all, Sorry if this is answered somewhere, I had a quick search but couldn't turn anything up.. I have installed the Enterprise version trial, I'm wondering if my company ends up purchasing the professional version will I be able to migrate data from the Enterprise trial? Thought I'd ask before I did too much work setting it up. Cheers.
Email Request Details
Is there a reference for details on sending emails to the Service Desk system? I have mail fetching setup and running, I was just wondering if there are formatting details required on the incoming emails. What does it pull in to the system from the email? Just subject, body details and requestor email? Does it tie the email username to the internal Service Desk requestor login name? Thanks, waide
The numbers, they don't add up
As part of a monthly report IT puts together a report detailing how many requests we had open at the beginning of the month, how many were opened during the course of the month and how many were closed. This has all run smoothly until the guy who normally makes reports out of the graphs was off and the cover guy decided to automate a lot of the number crunching in Excel. That's when we found that the figures don't add up. A report run at the beginning of September(midnight on the 1st) which does
No "Out" traffic being shown
Hi, I'm evaluating this product, have not browsed through the forums. ..so sorry if this is a repost I'm running a Cat 6k5 with Sup720 (ipservicesk9_wan-mz.122-18.SXF6) two SP's with full BGP table ip route-cache flow on the interfaces (IP) facing the SP's ip flow-export source Vlan10 ip flow-export version 5 ip flow-export destination x.x.x. 9996 config, tried few variations.. but no "OUT" traffic.. what am I doing wrong ? any ideas ?
Allocating Licenses
Hi, For our Office Professional Licesnes we have both indivuidual licneses and Volume licenses. When these were set up we allocated the individual licenses to the machines they were installed on, then added the volume licenses to the rest of the machines. After exiting SDP and going back to our Office Licenses they are no longer in the way we left them. I.e the ones which gave individual licenses are now being marked as using the volume license key. Also, they are now being grouped together rather
[7.0.7020] Schedule Reports Problem
Hi For some reason, when a scheduled report is set to export to HTML, it does not display any images (see screenshot). If set to export to PDF, it works fine and also displays fine when run manually (both HTML and PDF). Is this a bug? Graham
Transfer all setup from Standard to Premier version
how can i transfer all my setup from a standard version of servicedesk to the premier version. I do a backup and restore but this just seems to be the data, not groups depts etc..
Asset State
Currently the asset state looses its association if not "in use". We have 7 sites, with local IT Support in place and they need to manage there spares, repairs and disposals independently. All the dept, sites and regions have been configured to ensure all sites are independent from each other. The association needs to be included for �in repair�, �in store� and �disposed� you can currently view this in �audit history� however this does not help each site identify if the asset belongs to them straight
Notification Rules - SMS
We would like to create notification rule to send an sms message to dept heads where the group priority = high. Any ideas would be much appreciated...
Option to disable email replies reopening tickets.
Our customers are very polite and almost always send a Thank you email when we close their tickets. This just reopens the email. Can we have an option to turn this off?
OPManager 7 returns blank error page after login
Every time when I try to login to OPManager, I get the white page with one word - ERROR. The second call to URL="http://ip-address/overview.do?selectedTab=Home" returns normal view. What's wrong?
Error adding product
Once adding new product receiving following error: Please report the problem to the system administrator, with the Error Code - 1,224,598,502,910 MyVer: .20 What should I do here?
[7.0.7020] Add Software Types
Hi Under "Assets" tab, is it possible to add other software types? Graham
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