resolved & closed
Hi, i just want to know, what is the difference between closed and resolved? Is the meaning of closed that the issue is not solved? thanks in advance
IIS migrate
Hi! Can I have migrate PMP to existing IIS service and how can I translate to national language ? George Weibel Hungary
A Custom Report for computers
A report that will show me which computers on my domain that are not in a specific security group. Joseph Chronister
one month trial activation
Dear support team, I have installed service desk + about a month ago in order to test it and demonstrate its abilities to our management. however, I got busy and completely forgot that I have installed the software. and now I have one day till the license end. is it possible to get one more month for evaluating the application before buying the license ??
Hotfix 7020 Released
Dear Users, Hotfix (version 7020) has been released. This hotfix can be applied over build 7000 through 7019 build. The hotfix is available at the below link. http://manageengine.adventnet.com/products/service-desk/service-packs.html http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_20_0.ppm Following are the list of issues that got fixed in this 7020 hotfix. 1. SD-11584 - Request notifications sent in Asynchronous mode is reverted to
Scan ESX server
I am trying to scan an ESX server with the network scan. I select ssh, provide the right username and password. I receive the following error message:Connection to RPC server in the workstation failed Looking at the help, it is talking about a Win XP SP2 firewall issue. OS is vmware ESX 3.0.2 question: how can I scan vmware ESX servers?
Importing syslog files
The import facility allows for importing windows event log files. what about syslog files? can they be imported and how? Thanks
Why supp reps cannot be Account managers, too?
In many discussions on this forum I saw that some of participants consider Supp reps as an enemy - they are not allowed to see Account details, they are not allowed to change something in SC+, they are not allowed...... In small firms there are not enough personnel. Why cannot my Supp reps be Account managers, too. I believe them, I love them, they have keys of my firm, and can access the server in the middle of the night steeling everything - why they cannot be Account managers?
Preventive Maintenance function request
Hi, I have installed ServiceDesk plus, and I see problems with PM planning. For example, I am planning new task. I select month, day and hour, when ticket creating. In this case, I can't see this ticket for 1 day, 1 week, 1 month ago... And if PM need advanced resources, a can't plan it. I need new option in PM planning screen - create ticket for: and variants: 1 day, 1 week, 1 month, or 1-st day of new month maybe.
TS profile path report
useres with and without terminal server profile path set Robert Nechita
Contact reports
Need to generate the AD Contacts report but i am unable to take using ADmanager+.Please do the needful. rameshbabu
Multiple password formats.
Multiple password formats. We'd like to be able to save multiple password formats based on OU or the like for service/admin accounts different to the general format for all staff. I know Windows only supports one, but thought your tool might be able to act as a medium and apply a different rule set appropriately. Angela Henderson
Holiday Login Details
We need to take Holiday Login details like who are users worked on Sundays and other holidays. So, provide us Login and Log off details of clients between dates SN Sahu
Performance tracking of technician
Hi, In our company, we are using ServiceDesk 7.0.0 Build 21. After we changed the status of request to resolved state, an automatic message sent to the requester. As seen in the attachment below, there is only a comment screen. Our manager want a field that describes the quality of service done. How can we achieve this? For example 1 for BAD, 5 is for good quality. Or is there another way to process the comments? Can we customize the message attached below? Thanks in Advance Koray YILMAZ TUBITAK
Support Staff Showing in all Sites
I am working with the 7.5 Beta and I have a question about sites. I have created 10 different sites, in each site we have different Technicians. In the technician list we have associated the techs to there sites only. Toronto Tech 1 Tech 2 Vancouver Tech 1 Tech 2 etc etc Now when we create a new request, we select the requester name, which sets the site for the reqeust to for example "Toronto", but in the technician drop down we still have the option to choose all of our technicians, both the Vancouver
Mailing users......or not
I have a couple of templates set up that automatically close the call as soon as it is logged. However, this does then send 2 mails to the user - 1 to confirm opening a call and 1 to close it. As these templates are usually used to log a call that is resolved whilst the user is on the phone, I would like the option to not send mails in this case. Can anybody advise? Thanks, Davey
How to make Request ID start at 1000 not 1
Hi there, is there a way to get the request ID started at 1000 not at 1? I would not like to raise 1000 tickets and have manually to delete them. Many thanks, Regards, Florian
Downtime Scheduler switching devices to "unmanaged"
Hi The downtime scheduler is creating some problems. What happened: The downtime scheduler stopped working correctly. It turned my devices to unmanaged (I guess this is how it works) and then didn't switch them on again. All devices in the resp. business view stayed unmanaged. The downtime scheduler showing type "finished" ?!?!? Status: Enabled Downtime Frequency: Every Day Starting from: 2007-11-13 How come? Could this have happened after importing devices (printers), where the host name was missing
Schedules Reports not generated
We had set up some scheduled reports and they worked fine, but none where generated this morning when we expected them. When I go to view reports in the report scheduler I see the previous reports, but not today's. Where should I start in troubleshooting this?
devices disappearing and interface deletion
I've rebuilt opmanager a few times recently from scratch in the hope to get away from a few bugs, but i seem to have a few recurring ones. The first is when you try and migrate devices from one infrastructure container to another they randomly disappear! I tried to migrate ten switches into a new folder and only 5 made the journey and the other three vanished! The second is to do with the deletion of interfaces. This all seems to be fine for the first few switches added but then around the 30+ mark
Multiple CPU Detection bug?
HI everyone, I looked to see if this has been reported or not but I didn't see anything right off hand. We have some HP Proliant 360 G5 servers. Service Desk detects most of the details properly. There is one issue with the CPU type though. I have attached some screen shots as well. It seems the CPU is not detected properly. Under the hardware tab for instance, one server's processor shows "Intel(R) Pentium(R) III Xeon processor". While it is a Xeon line, it's definitely not a P3. On another server
Business View Custom Icons
I have searched the forums and found that in January, it was stated that it was not possible to add more than a single image for custom icons in business views. Has this been addressed since then? I have not seen a way to have multiple custom icons. Thanks Shaun
Add Item to Purchase Order from Existing Items
When I go to build a new Purchase Order I select the vendor and then go to select the product expecting it to add to the list after clicking on it. However, nothing gets added to the list. If I were to create a brand new product, I can add it to the list without a problem, however I would also start seeing duplicate products in my list and I'm trying to avoid that. Are other people having the same problem or am I missing something? Thanks for the help.
Changing device background with MapMaker
In version 6 of Opmanager-MapMaker, I was able to resize the square/circle/diamond behind the devices. The square/circle/diamond would have handles to resize. Version 7 of MapMaker will not allow me to make any change and I'm only able to choose from the installed square/circle/diamond. Is there a way to resize them or can I add my own backgrounds? What folder would they go in and what would I need to adjust to see them in the drop down list? Thanks all
Map Maker Background square/circle/diamons
Can I maniuplate the size of the background diamond/square/circles with build 7202? I used to be able to reduce their sizes using Map Maker but the 7202 verison doesn't allow me to . Also, can these backgrounds be replaced with my own .png images?
�Pmp passwords can update automatically?
Can pmp know user passwords are changed if they are subsequently admitted? What does it? And what are its limits?
Device profile for HP 3500xl\5400zl switches
We're having trouble adding these devices. They have a factory banner that requires a user to press enter before getting to the login prompt. Because of this banner screen, the device credential fail to be verified. How can we build a new device type that accommodates this? Thanks, Matt Weisman Town of Jackson, WY
Installing deviceExpert on Redhat 5.2 64-bit
Hi, We are trying to install deviceexpert 5200 to evaluate the product, but it seems to have issues with either our java version or the fact that we are running 64bit. Our release is: Red Hat Enterprise Linux Server release 5.2 (Tikanga) And Java: java version "1.6.0_05" Java(TM) SE Runtime Environment (build 1.6.0_05-b13) Java HotSpot(TM) 64-Bit Server VM (build 10.0-b19, mixed mode) The installation fail to start, executing the file will only give us the output below: InstallShield Wizard Initializing
Email Fetching causing exchange to stop routing mail
Whenever I turn on email fetching it may work once and bring emails in but then I notice no emails are being sent to mailboxes on my exchange server. I restart the routing service and turn off fetching and mail beins to flow again. Any thoughts?
Licence Issue
Hi Dear I actually wanted what node exactly with respect to license. if it said 200 nodes means what. whether components comes under node or it just part of the node. Reply soon
Status of net devices down after patch 7202
I uninstalled patch 7202 and everything works fine, please help. I moved from 7200 to 7202 and then reverted back to 7200. Regards Samad
Thresholding or checking files by "date modified"
I've got a file check monitor running and it reports the byte size, % change and last date modified. I would like to be able to alert out if the file was not updated from the previous date. We create files and post them for our customers and if they don't pick them up or the process to deliver fails the file could be yesterdays and not a new one. So we want to be able to confirm that the new file is created with out having to manual check the monitor. The other scenario is that we append our file
Clock Time Report
Hi, I would like to generate a report that would allow me to see the average time it takes to resolve a call. I have SLA's assigned to a number of my priorities and status codes that 'stop the clock' to avoid unnecessary SLA failure. Using the custom report tool I can produce a report that shows the open and close time but this doesn't reflect the actual time taken to fix, which could be much shorter once the stopped clock time has been removed. Is there a report I can produce that would show the
Application manager issue
Hi, We are monitoring an IIS 6.0 server over Local LAN and the application manager response time stats show "0" Milleseconds (ms), can you please explain what is this? why does it show response time of "0" Ms which is not possible ? average response time is around 20 ms. Kindly reply back at earliest. Ali
User manager and Active Directory integration
Is there any way to integrate User Manager with Active Directory? If not, is this being considered in a future release? I would like to manage roles and access through membership in AD groups.
Reporting - percentage targets hit
I can't see anyway of producing a summary of service performance. I'm looking for some SLA reports that will: 1. Show me the numbers of calls within each priority 2. Provide those achieved (or failed) the target time for each priority. These would be required based on calendar months (or 4 weekly). Thanks Dennis
Supportcenter Plus on an ISP?
Is it possible to Host SupportCentre Plus on an ISP?
Restore database from Linux to Windows
I have opmanager in Linux. And I want to move opmanager from Linux to Windows. Opmanager backup size is about 150MB. Windows computer's specification: RAM: 256M CPU: 1.8MHz It has been running since yesterday 3:00PM. Also there are many mistakes in the log file. Is the any difference in Linux/Windows opmanager database? How long time will it run? Do you have any calculate method?
Timespent Reports for individual accounts
Hi, Sorry if this is very basic, but I can't seem to easily find the answer. I am looking to run Timespent Reports for each of my individual accounts, to accompany any invoices sent to them. However when I run the Timespent report, by Account - it will print out all the accounts. Is there any easy way to run this report by an individual account? Thanks for any assistance. RS
JVM Monitoring on remote host
Dear All, 1. I'm trying to monitor JVM of remote server which is accessed with local IP 10.51.52.100 via VPN tunnel and the attached error is returned 2. The Applications Manager monitoring has been setup to be accessed via port 6699 correctly -Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.port=6699 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false 3.Port 6699 is accessible via telnet and therefore it�s allowed and no restrictions in place on
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