Authentication
Is there a way to turn off authentication for the web interface. we would like all users to be able to get into the monitoring website without a login
false interface down alarms
Hello, I have a problem in my Opmanager 7200 build. I have 50 devices in my Opmanager but i made a SNMP trap if an interface is going down. But never maid a option to get almost every second a message with the following error (see attachment). This is driving me mad because i get every day around the 4000 errors. Please help me with this problem. I have searched for this problem on the forum but not find any solution. How can i solve this problem? If you need more info about the problem i like to
Notifications - Additional Fields
Hey Hey, It would be great if we could specify additional fields within email notifications. For instance, instead of 'Account' we have an additional field called 'Agency Short Name' which is the abbreviated name of the account. This is required for reporting purposes to allow us to see customer ID's, rather than their name. We would like to be able to include this field in email notification within the Subject field...example: [$Agency Short Name] RequestId ##$RequestId## has been assigned to you.
Cannot add "Additional Request Field" in notificat
Hi, I added some additional Text field in the Request template, but I cannot choose those field to be include in the notification "customize template" option. Please advise. Thanks Vic Koh
Assets sorting by vendor
Hi, Is it possible to add the option to sort asset by vendor in a further version please ?
requester login name
Hi Is it possible to customise servicedesk so that when a user emails a request, the requesters details gets created automatically using the "username" part of the email only?
Business Rules and Request Templates
Is tehre functionality planned that will allow the assigning of a request template to a request as part of the business rules section. So in the 'Perform these Actions' section you could select 'Assign Template' and pick a created template. This would assign all the fields from a template as well as creating the tasks associated. Not sure why I've not asked before to be honest seems such a logical thing to have that I don't appear to be able to find at present. Thanks, Andy
Want to change original admin password - but cant?
Hello. I want to change the original administrator password, but theres is no link or function to do this. I have changed the login name and I can login with my AD credentials. But I - and anyone else - kan still login with the original administrator password. How can I change this? (new to ServiceDesk - using the demoversion for 2 days now, if this is the problem?)
Software scan
I'm trying to run a scan on all software currently installed on each workstation (desktop and laptop only). This isn't a problem to do, but I want to add some advanced filters to be able to omit information I don't want in the report. Examples would include the MS Hot fixes, patches etc. Is there a way to omit certain software? As well, the scan keeps including software from workstations that are no longer in use?? I want a current report showing only software installed on workstations that are actually
by a plaits's bar incredulity contingent on to your opinion?
What do you barely there new US politics
Updates to merged requests generate a new request
Hi Support, I've had a query from a contact who is a bit confused. They raised a request with us which was given an ID, for example 200. This request was, in the opinion of our support reps, a duplicate of ID 150 and the two were therefore merged together. The client subsequently sent an update to ID 200 (for which they'd received an automated response) and this generated a new request ID of 210. I'm asuming that the problem has arisen because ID 200 no longer exists as a unique ID having been merged
Purchase Order issues
We recently upgraded to Version 7.0.0 Build 7022. Prior to that, it was build 7021. With both builds, I've been having issues in creating Purchase Orders. When I try to add a new product in the Software category, it keeps telling me the following: Failure: Unable to add product details It doesn't tell me why not of course....has anyone else had this issue?
Support Rep assignment doesn't work with Request Templates
Evening, When a contact creates a request with a Request Template, it does not retain the Support Rep for which the template should have assigned.
Incorrect Request Displayed
After update from 7.22 to 7.5, when some users open a request it displays the wrong request but with the right url. Please help
7.5 Minor Bug - Asset display lease Expiry as number
When you have the Lease Expiry field on the asset list pages that field should be shown as a date, but is instead shown as a number. Regards, Andy
Backup schedule problem
Hi, i have a problem with Backup Schedule in the interface. I can't to add schedule job. The error is : Ligne : 481 Caratere : 1 Erreur : Objet attendu Code : 0 Url : htp://server:8082/SetUpWizard.do?fowardTo=backupschedule Thanks
Moving Firewall Analyzer Install to a new Server
We need to move our Firewall Analyzer 5 installation from one server to a new server (retiring the old server). Is there a procedure for doing this without losing all of my data and configuration? Can I get some guidance from support? I would hate to have to reconfigure everything. Jason
7.5 Windows Domain Scan
Container Object Duplication. Check the attached image. Has anyone seen this issue when their Windows Domain is enumerated? I have three test setups right now and it does this to some extent on all of them - mySQL database or MSSQL. The same groups are always duplicated but by a seemingly random factor. When I tell it to refetch, it seems to fix the problem, but there is a Users and Computers at the top and then a Computers and Users at the bottom of the list. I can see in the logs where it is repeatedly
Alert deletion
Hi, I have deleted a disk usage alert from a server monitor. The alert unfortunately is still active even after performing a clear alert action (Applications manager 8 enterprise edition build 8501. This is a managed server) Jeff Allen Jeff Allen
Pos. SD+ 7.5 issue: Groups, Departments & Site allocatio
This relates to Groups, Sites & Departments. My understandsting of the new process is various Departments can be under a particular Site but the SD+ Groups are permission specific catagories for assigning Technician. Why then when allocating Groups to a Technician are Groups listed individually per site? Surely this bears no relevence? Or am I understanding this incorrectly?
Network Device
Hello i am new in application manager and i have a question. Can i use application manager to monitor a network device such packetter device. i upload the mib files to application manager.
Traffic In/OUT Ratio & IP's
In Old 6 Version I was able to see the My Internal IP in ethernet out Tab. But In New i can see the My Internet Ip & External IP's instead of My Internal IP's My Fast Ethernet show the My Live Ip & External Ip's not My Internal Network IP. & My Internal Traffic Doesn't match the Serial Interface's Out bound traffic. Thanx & regards
Reports. Help
Hi All, I need to generate a report with Sub-Accounts colums. I try to generate, but I don't see the option, is possible? Thanks, Alex Vega
Failed to establish a connection with web server on SUSE
Hello Guys. i'm receiving the following error when o start the OpManager server. Failed to establish a connection with web server. Gracefully shutting down the server I've alreaduy checked some posts, but i see that my groups or folder permissions are not the reason. But one thing i noticed, is that the StartWebServer.sh script is not present under /opt/Adventnet/ME/OpManager/apache folder. The ShutDownWebSrv.sh is present, but not the start script. Any help would be apreciated. OS: Lunix SUSE 10.3
Cost for time entry, or multiple costs for Support Reps?
Surely I can't be the only one who offers 2 different hourly rates based on the support method I use (remote/onsite)? At the moment, the only way I can see to get around this is to create a support rep with the same name, but with 2 different rates/costs. Is this something that others would want/need in the next release? Thanks.
Squid LOG report on Eventlog Analyzer
Dear all, I want to view our users for internet access. We use squid to control internet user how to get internet access to user to eventlog analyzer. Now, we can connect to this machine by modify syslog.conf to get data but for Squid users report, I don't know, how? Please teach me. Regards, Apisak
RollBack procedure
Well i have been using 7.5 for 2 weeks now and have come to the conclusion that it has more bugs in it than Windows Millenium edition did. I still have the VM image from my 7022 server, please provide the procedure to restore the DB from 7.5 to 7022
SD+ 7.5 - Reports showing 'ACME' in the top right-hand corne
Since upgrading to version 7.5 we are getting the word 'ACME' appearing at the top right-hand side of each report. How do we get rid of this because it is very unprofessional? Thank you.
Service Desk Backup
We have service desk plus version 6.0.0 in which there are two scheduled backups running on daily basis one is trimmed backup and other is full backup. does trimmed backup means backup for a particular day? the problem is the service desk folder is taking approximately 26 GB space in machine which makes it slow,and even some times not responding. Can we delete some files generating by SD on regular basis as access log or any log sort of to handle the space prob.the other problem is it takes too long
Links in Reports
Hi, After the installation of Service Desk, we had to change the name of the Server. Everthing works fine except links in reports. All links in reports still addressing to old server name. Do you have any idea where those reports get the server name of links and how can I set it? Also I have to say that this issue occurs on Local users (specifically Administrator). Thanks.
Reports on 7.5
We had 3 scheduled reports setup to run monthly - Requests by Status Requests by Priority New Requests by Department Each report was setup to email a PDF graph using the previous month as the time period. In 7.5, these reports fail with the attached error.
Adding worklog to multible requests?
Hi Any help on this one would be greatly appreciated. I would like to edit multiple requests - adding a workload on say, 30 minutes on each. How to accomplish this? Also: When creating a preventive maintenance task, I would like to add a preconfigurered workload on it. Please advice! Best regards Kasper
Connection to RPC server in the workstation failed.
Our servers are in Win2000/2003 & Linux environmental.Network scanning has been done by us but we received an error "Connection to RPC server in the workstation failed." before the scanning port no:135,445&DCOM configuration settings(Given in trouble shooting guide) opened by us even still we are receiving same error please provide proper assistance to get the servers through network scan. Regards Sekhar.
Import from AD
Respected that. Support. What rights in the domain my accounting record, for import from AD accounting records of users should possess?
problem with enter by name
i have problem with enter to service desk site by name. Tne name like - support.company_name.com associate with service desk site. And then i enter to site, this seem as text design. But in the same time i can enter by IP. In attachmen i put screenshots.
$TaskLink is wrong
When a task is assigned to a technician, the $TaskLink holds and extra http:// in the front so that clicking on the link doesnt work. The link is displayed right, but the hyperlink in the background has an extra http: upfront. How can I get rid of it? As said, when copy and paste the link which is shown, it works, when using the hyperlink is doesnt. Many thanks,
ERROR message: No response received from workstation???
Hello support team, While the SDP is scanning the workstations, almost all workstations have this error message: '' No response received from workstation. Probably the workstation might be switched off or does not exist. '' I searched the related topics including this error message in the forum page but there is no solution except the general solution. And I would like to indicate that; The workstations are XP machines The workstations do not have firewall enabled The workstations do not have firewall
smooth migration from 7022 to 7.5 ?
Has anyone actually managed this ? If so I would like to know, as this forum is full of threads relating to the upgrade not working, or basically people having to 'mess about' during the process and involve SDP support to get the upgrade done. Even if you get to 7.5 (reportedly), there are already a list issues that will be fixed in patch relases for 7.5 ! I cant afford outage/downtime on my SDP installation and need to know that there is a definitive upgrade process/path that will or is likely to
How i can upgrade from 7022 to 7500 from where
when i try to upgrade to 7500 is asking to remove the old version please your help how i can use migrate option.... thanks
Description Issues with Exchange Monitors
Just thought I would send in some screenshots of some bugs I found with the Exchange Monitors. There were three that I found: 1. On the MSExchange Monitors Tab after you have added the monitors it shows one called Outbound SNMP connections under the SMTP Monitors section which I'm sure should be SMTP (SNMP Desc Error.jpg) 2. The other one is in MSExchange Services selection, MS Exchange SMTP the description reads "Simple Management Trasfer Protocol service" Which of course should be "Simple Mail
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