Users Not in Multiple Groups
Hello, Is it possible to have a report on users who are NOT members of certain groups. E.g I would like to specify two or three groups that if a user is NOT a member of any of the groups to then report that user to me. Only other way I can think of is to report of members of each group then compare them but that would obviously take alot of time we simply dont have. If this is not possible can it please be added to the wanted list.
Unable to view Purchase Orders
We upgrade to SDP 7.5 shortly after it was released and really like most of the features, however something got messed up with regards to our Purchase Order module. When we open the module by clicking on the purchase tab, things appear ok, but anytime we try to create a new PO or open an existing PO, we are greeted with a blank screen. I attempt to go to the Purchase Default Values and am unable to set or save anything here. I noted that addressing information, etc, was missing, so I went to the
cbqos graphs stop after changing cbqos on router.
I've changed the policy-map on the router and now I can't get any graphs for the cbqos on it. I've tried to disable and re enable cbqos graphing within Netflow analyzer, but still not working, Cacti is still getting good info after changing back to original setting on router. Do I need to clear any settings on the server before the cbqos is graphed again. This is inbound on an interface cisco7301. Regards Mark
Does the OpManager support unix os ?
hi, Does it support unix(hp & aix) os ?If it supports, which protocol should I use, snmp or telnet ? Thank you very much!
Reports
need a report how many user are in each OU. Make a report to list each OU and a total of user that is in that OU. Don't need names or login's, Just a total. Andy
PDA Pairing Report
All users that have paired a phone/pda with their account. Currently no way to produce a listing of all users accessing email with a smart phone. Thomas Vaughan
Unable to open attachments that are saved in ServiceDesk
When trying to open an attachment that is part of the ticket it comes back with file not found. It displays the correct number of bytes in the ticket. When checking the file attachments directory all attachments are present. This is occurring in 7502.
Updating 7022.1 to 7500
Hi, 1: We successful migrate form 7.0.22.1 to 7.5 on local machine with WinXP system (20min) and updated it to build 7504. After analyze date we have error with Russian names in SLA, Holidays, Business Rules and Groups. Russian names looks how: �?????? ?? ????� 2: Migration on server with WinServer2003 stops on 98% - we wait 3 hour and stops migration. After that we full reinstall ServiceDesk and updated it to version 7.0.22.1, restore data and try migrate again. On 98% updating stops again (See
Backup/Restore Issues
Just tried restoring my latest backup data on my test site (running 7500) to test the latest 7502 patch. have discovered the backups to be incomplete in that all my requests are gone. I have tried running the backup again but the same thing is happening, is there a bug with the backup and if so is backing up the SQL server enough to keep me going until a fix is released??
OPManager 7205
can i install directly the new build 7205 from a 7200 build. will there be any problem? thanks..
Can't Add Device After Removing It
Sorry if this has been posted before, search function not working for the forum when I tried. When I remove a device, it offers to allow me to add it again for monitoring, however it does not allow me to add it back in using the steps provided. Sometimes the ability to add them back returns after a day or so, but for some devices I can never add them back in by hostname or IP. Is there a workaround or fix for this?
Escalation alerts
Hi, I have two servers SRV1 and SRV2 with TSM service running on each: SRV 1 is in �Production� view SRV 2 in not the part of any View. I set an �alert� to monitor TSM bough servers. I set an �escalation� for �Production� view. Now escalation works for SRV 1 and SRV2, but I do not need escalation for SRV2. My escalation settings: Alarm with Severity: Service down category is: Server Business view: production Vlad
no data available for cpu, memory and backplane utlization
hi, I am having some problems associated with the monitoring of cpu, memory and backplane utilization. I have followed all the steps displayed by the troubleshoot icon and still cant retrieve any results for these three monitors. The thing is i want to monitor a particular switch, but i need a specific MIB related to dell power connect 3248, that i can upload and then produce some data for CPU, memory and backplane utilization. please reply asap thanks, cheers, francois
Switch Port Mapper Does not function properly
I believe I have added the correct MIBS however all I get when trying to map ports in Switch Port Mapper are either �Data not Available Please Try Again After some time� Or a list of ports but nothing under Vlan , MAC Address or IP Address and DNS. When querying the same devices using the MibBrowser in the bin directory I correctly receive a list of MAC addresses. I have already e-mailed 'support@opmanager.com' (Jan 5th), but have not received a reply, I am therefore turning to the wonderful folks
NonPaged Pool Custom Monitor
I am attempting to create my first Custom WMI monitor... My VB script works fine when run by itself but OpManager isn't showing any values when it runs the query. I assume my problem is the with HostResource file but I am stuck and need some help at this point. HostResource entries below, attached the vbs file. <CATEGORY ID="NonPaged Pool Memory" command="npp-memory.vbs" parseAll="true" description="NonPaged Pool Memory usage"> <ENTITY ID="Nonpaged Pool Size" storeHistory="true" units="MBytes" storeHistory="true"
Upgrade fails from 5016 to 5036
I am trying to upgrade to 5036. I get an error on the install and it uninstalls. I found this in the log files. java.io.FileNotFoundException: C:\Program Files\AdventNet\ME\OpUtils\patchtemp\jarupdate\org\apache\jsp\components\jsp\error (Access is denied) I backed up the database and stopped the service prior to updating. Any ideas? Thanks Marty
One device - two IPs
We have devices which can be visible under two IP addresses let say 10.10.12.5 and 10.10.13.5. Is that possible to pool the device on both IP addresses and report unavailability only if both IPs are down?
Help Defining template for PowerWare UPS.
Hey All, Can anyone help me define a template for a Powerware 9355 UPS either by telling me what to do or by showing me a guide where this is explained. (To 7010) Info: Opmanager 7010 Premium. http://www.powerware.com/Software/Downloads/Connectivity_firmware/Xups.mib http://www.powerware.com/Software/Downloads/Connectivity_firmware/stdupsv1.mib Best Regards Martin
assigning a Template to a request
We are using SDP 7.5.0 Build 7504 and it really great, that we can define different Request Templates for different Request situations. But, isn't it be possible, to overwrite a request with an other template?? e.g. from the Template "Default Request" to "Change Request"??? Regards, Stephan
erroneous "low disk space alert"
When admins log onto the web portal for Firewall Analyzer 5 we receive the following alert: ! Low Disk Space Alert Free up disk space in Firewall Analyzer server Free disk space in C drive: 3.9 GB Logs collected per day: 15.44 GB I believe this alert is erroneous because I have the logs stored to a share drive mapped on the server, which shows correct in the Settings/Archived Files/Archive Settings/Change Raw Logs Archive Location and Change Raw Logs Indexing Location fields. We've been receiving
Solution author is visible to Contacts in Customer Portal
Hi Support, I've been reviewing the new Solutions functionality in 7012 and have noticed that, when viewed from the Client Portal using the Most Recent, Popular Solutions or once logged into the system, Contacts can see the Author of the Solution. This is not only unnecessary but, in many ways, negates a lot of the good work which was put into 7007 to remove Support Rep information from the view of Contacts. If someone could please take a look and let me know whether this is something which could
Customize live report
Hi, Is it possible to have a graph with inbound/outbound bandwidth usage for a filtered range of ip? I need this to have the percentual bandwidth usage of an internal vlan Thanks Best Regards Dario
Tranfers "Saved Solutions" - to the Solution part
Hi ! I have some saved solutions, but something is wrong. When standing in the Resolution part of a request, and I want to use an "old solution" (that is approved and has green light), I click search solutions, pick the one I want - and click "Copy to resolution". This do not work ! - the window closes, and I am back to the "All Request listview" Can this be fixed ?
Changes in Request template NOT saved (7503)
Hi, When I change anything in an existing request template, or even when I create a new template some fields which have been moved, or added can NOT be saved. Please help as some fields which used to be there in Version 7022 now are missing. Regards,
Heavy Use of ServiceDesk (40+Techies)
Hello, There is a possibility our ServiceDesk requirements will be expanding significantly, does anybody have more than 40 technicians running on a single SDP, if our new management proposals go through we could be looking at potentially 40 total technicians. Could there be any immediate issues with such a large number of technicians? Our current ServiceDesk is operating solely in a Windows 2003 VM Server, and is running/backing up fine without any issues (touchwood). Is there anything we should
Multiple network adapters in server asset
Hi Is it possible to display multiple network adapters on a server asset? I had a look an can only see one and there doesnt seem to be any "add adapter" or add IP address function. Is this correct?
adventnet monitoring disk % threshold corrupted?
Hi, the adventnet server's config seems corrupted. All of sudden adventnet sends out false alerts for servers monitored for disk % usage . Upon checking, the threshold limit in the alert mail become 0% => corrupted somehow. pls advise any logs/config to check - the 9090 admin console just shows a page asking to delete some host for monitoring, and license usage. thanks.
unsupported Application Log Format
Hi All, I try to monitor MS SQL Log using Application Log that imported to specific folder. but, EventLog said that LDF log format not supported. btw, what type of log format that Eventlog support? Rgd, rd
TSM check and move manage engine to another server
Hi there, First off all I would like to send a few words to the people behind this application - Its really usefull and very easy to implement. However I am looking for a way to check the TSM schedulers and the backup on the clients - was it a succes or failure? someone must have a script or a procedure I could use :-) My next question is the following: Is it possible to move the installation to another server? At the moment the installation is on a small vmware server - but in the future we want
Filter in "attach incident to Change"
Which requests are shown with the standard filter? How can I change the filter? Regards, Stephan
Adding a role to requestors
We are using SD+ ver 7.0.0 Build 7020 I would like to give my boss the ability of viewing all reguests, as well as access to reporting. I have created a role with these rights. Pls advice on how to give him this role, without making him a technician. (due to license issues) He is currently in the system with a normal useraccount. looking forward to your answer. Brgds Kasper
Email addresses upper/lower case taken as two accounts
Hi Support, We are on 7011 and have noticed that this may not be version specific but there are some strange instances of customers email addresses not being picked up as Contacts who are already approved in the system. For example, each one of these instances seems to be taken as a different Contact Name of person comes in as Email address comes in as Fred Bloggs Fred.Bloggs@MyWork.com original Bloggs, Fred Fred.Bloggs@MyWork.com name differs Fred Bloggs fred.bloggs@MyWork.com name for email case
Upgrade from 7022 to 7500 Failed - Error Uninstalling
After installing a fresh new copy of 7022 on a test server, then restoring a full backup of my production 7022 environment i tried to do an upgrade to 7500 but recieved the error - Error Uninstalling. This was the log from the updatemgrlog0.txt, any ideas?? ----------------------------------------------------------------------------------------------- Nov 27, 2008 2:32:24 PM [com.adventnet.db.persistence.metadata.parser.DataDictionaryParser] [WARNING] : A column cannot have a unique constraint as
Updating 7022 to 7.5
I have successfully updated my test system to the latest hotfix, however when I am going through the process for my live system (7022>7.5, SQL Server), the install stops and uninstalls. The error in the log shows up as: 9/01/2009 11:03:44 [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [INFO] : testing....=Thu Jan 01 00:00:00 NZDT 2009 hdDate01 Jan 2009 9/01/2009 11:03:44 [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor] [INFO] : testing....=Fri Jan 02 00:00:00 NZDT 2009 hdDate02
migrate windows manage engine 8 to suse linux
I have manage engine applications manager 8 running over windows and i want to migrate it to suse linux is there a procedure i can use so i cna migrate all the data i have on windows to linux version Roberto Ramirez
Migrating monitor data from Windows to Linux installation
Hi, I have Applications Manager 8.5 (trial) installed on a Windows 2003 server. However, now that I've purchased the license, I want to deploy onto a Redhat Linux installation of Applications Manager 8.5. I want to be able to migrate the data and monitors that I have already set up on the windows installation to the linux one. Is there any way to do that? James
Populate requester's office?
Is there a way to indicate a requester's office location without enabling multiple sites? We have multiple offices, but all have the same SLA, operating hours, etc. I just want to populate a field with which office they are located in. It seems I can do this by exporting AD users with dsquery to a CSV file, and then importing them, but that's pretty time consuming. Surely there must be a better way!
Change Approvals
Sorry for being a bit stupid here, but please could someone explain the difference between the Change Status and Approval Status within the change module in SD+? Also, how do I change the Approval Status? Even after change has been recommended, the approval status stays as N\A Thanks, Davey
Blank Screen at login
Hello, When I try to access my ADManager, after entering my password, I get a blank screen. Thanks for you help Tim
Tracking Multiple Versions Under One License
Microsoft Office 2007 VLKs come with both 2003 and 2007 license keys, but either install counts towards the total allowable installs. We continue to use 2003 for most of our organization (for consistency), but have upgraded some departments and users. Is there a way Service Desk can handle tracking allocations of such installations, so that our total number of 2003 and 2007 installs can be tracked under one license, but with two different keys.
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