Mail Server Setting
I want to configure mail server in my servicedesk Plus7.0.0 we are using broadband connection (india).Please Provide e solution how could i start this service.
query for resport in csv
I need to extract information available in csv format, for groups of monitors the question is, who should I see tables? consultation should be correct? Greetings.
MySQL uses 100% CPU after update
Hi, I'm using SDP on Win 2003 Server with MySQL. After SDP Update from 7.0.22 to 7.5.0 to 7.5.04 MySQL uses nearly 100% CPU. Any ideas? Thomas
What kind of MS SQL support SupportCenter?MS SQL2000 or 2005
Hi, all What kind of MS SQL support SupportCenter? MS SQL 2000 or MS SQL 2005? Thanks, Alan
MySQL is Down
Actully I get the follwoing error MySql Server is down. Error Message: Unable to connect to any hosts due to exception: java.net.ConnectException: Connection refused: connect how can I fix sush and issue Abdullah Barakati
Issue with JMX attribute of type counter
We have a JMX dashboard with attributes of type counter from 2 different JBoss servers. First, we cannot poll data manually or configure the polling frequency for the JMX dashboard. It seems to be somehow dependent of the polling of JBoss server. Secondly, we have an issue with the counters of one of the servers that seem to be polled twice in a short interval, which results in a "saw tooth" graph. The value of the "counter" monitors should not be dependent of the polling interval, but should be
Unable to renew license ServicedeskPlus 7.5
Hello, following error message appears when trying to renew the license : "Enter a proper AdventNet license file" Platform is Linux, and we installed a free version, as we could not install the linux trial version. Is it possible that the free version is the problem?? Bart
No data available
Hi, i'm trying to import logs files to my Firewall Analyzer to look for unused rules in my firewalls. The logs are imported correctly, but i can only see "No Data available". can anybody help me?
Remove "quick create"
Is it possible to absolutley remove the quick request tab? I need people to use the templates, but some are not the brightest and still use the quick create template. Thanks for any suggestions.
Has automated asset scan hang been fixed?
For a long time there was a problem that myself, and I believe others, encountered where setting up an automated scan of assets would cause the ServiceDesk system to hang and an AdventNet rep would need to disable the automated scan in the SQL database before SDP would start working again. Has this issue been resolved yet? I'm currently running 7022 but am a bit nervous about enabling such a deadly feature.
Change the datadir
Good Morning together... Is there a way to change the data directory of NetFlow Analyzer 5.5.0 Build Number 5503? We installed the programm on the local disk C:\ but there isn't enough space so we added a new disk device and we wanna have the data files on this new hard disk... Thanks for answers and enjoy the day :) Greetings .michi
Failed import of csv file
I have tried on several occasions to import this csv file with a list of monitors but without success. The only error messages I have received refer me to the Apache logs which I know nothing about. Can you help please ?
Automatically Backup Servicedesk
Does anyone know if there is an easy way to do automatic backups of the Servicedesk database?
Plasma View for Operation
Is it possible to give a plasma view for operations group account?
Excute Program Action cannot excute batch
I defined Excute Program Action that is cmd program including several commands. When I tried to test by click excute button on list of action screen. It didn't reply and cmd.exe is shown running on Task Manager. I tested attached cmd file.(call 5 notepads) I found out only ONE notepad is started and when I close First notepad then another notepad is launched. How can I run this batch as Excute Action? My AppManager's build number is 8501. thanks in advance Daeyong.
V7.5 change in report break functionality
Under v7 environment the following query report produced breaks on change of IP Class, so all the 192.168.1.x had a break before them with 192.168.1.0 as the header. Running same report in V7.5 just gives an unbroken list. For me it would be nice to have the V7 functionality back. Regards, Andy select sysi.WORKSTATIONNAME, rs.RESOURCENAME "Resource Name",ddefn.DEPTNAME "Department",aorg.NAME "Site",networkinfo.IPADDRESS 'IPAddress',networkinfo.MACADDRESS "MAC Address",networkinfo.Network 'VLAN Segment',state.DISPLAYSTATE
Reports features
There are several features that should be added in servicedesk that would be handy when generating reports from service desk. 1. To be able to group Open, closed, and on hold/pending request and freely sort if you want OPEN or CLOSED instead the default which only sorts by closed first then followed by open. 2. The line graph was also a good graph to have which i found useful in the previous builds which is gone now. The Ring graph which seems to be new is the least useful graph out of all. 3. I
issue while adding vendor
after adding a vendor and hitting save, then you click on the view list link to see what you have yet to setup. upon hitting the "New Vendor" link it displays what you have entered last, rahter the last vendor you entered. not something thats dificult to address, I just hit the product link and then the vendor tab again, like I am just going into it for the first time. thanks J
Problem with ESX monitoring
Hello, We have a few esx servers in our company and when i open a esx machine in OpManager, all virtual servers are listed in the summary. But a problem appears when i open some virtual servers in there, normally there comes the cpu and memory utilization but now there happens nothing. When i click on 'go to snapshot' of that server everythings apears correctly. Can anyone tell me an issue for this? Much thanks
CPU Utilization snapshot - getting the MIB queried for linux
I installed succesfully linux agent on Centos 5.2 CPU load monitor Disk space monitor Memory monitor All of them work properly when viewed from performance monitor window. From snapshot view instead I can't see anitying about CPU load. Memory and disk space snapshot views are ok. Opmanager 7.2 buoilt 7205. I suspect that in the linux template the CPU snapshot view does not queries the hostresource MIB, but something else which is not available on my system. How can I get the information of which
Opmanager & ServiceDeskPlus
I'm looking for ticket translation from opmanager to ServiceDeskPlus. All is right, tickets are received by Servicedesk from Opmanager, but i can't appropriate opmanager's tickets, to a ServiceDesk technician. Values "category, priority and technicians" in opmanager "notification profiles / log a ticket" are empty. I'm interested in appropriation of ticket to a specific technician, i'm using opmanager with license, and Servicedeskplus trial version at the moment.
MS SQL Monitoring
I have been evaluating your Application Manager 8 product to see if it fits our companies needs. I have a few issues I would like to see if it has been addressed or if I'm over looking something. 1) SQL Jobs - Is there a way to define what makes a job critical? To me cancelled jobs are not critical and all my replication agent jobs stay in this state. Is there a way to say cancelled jobs are healthy and failed jobs are critical? 2) Have you thought about adding a monitor for replication obects? 3Windows
OpManager Introduces VoIP Monitoring !
Hi All, OpManager now supports VoIP Monitoring out-of-the-box. The tool includes highly effective and Pro-active monitors for analyzing LAN & WAN VoIP Traffic using the Cisco IP SLA. These monitors include Packet loss, Latency, Jitter, MOS and much more. This also integrates with NetFlow to give you a better view of VoIP problems and to troubleshoot them easily. This add-on is available in the latest Hotfix 7204 by default. If you're an existing OpManager customer, you may download the Hotfix from
Reports features
There are several features that should be added in servicedesk that would be handy when generating reports from service desk. 1. To be able to group Open, closed, and on hold/pending request and freely sort if you want OPEN or CLOSED instead the default which only sorts by closed first then followed by open. 2. The line graph was also a good graph to have which i found useful in the previous builds which is gone now. The Ring graph which seems to be new is the least useful graph out of all. 3. I
Url monitor response time
Hello, Is the response time you get from a url monitor the time when all static content on the page is loaded or is it the time between the request and the first answer? I guess the url monitor does not count the loadtime of dynamic content in the webpage? Thanks in advance Best Regards /Johan Johan
moving database of mysql to another server
hello, i have installed another application of service desk plus on another server. i wuld like to move my previous database to the new server. i have try backup data and restore it but i don't think it has copy although i did not get any error message.i don't find the request i created previously. thanks to help a lot nazeedah
Performance Issue - Need Assistance
We are facing a major performance issue with Support Center (7013). Basically, whenever our support reps click on a tab, like "Requests" or "Contacts" in particular, it takes an excessive (4-6 secs) amount of time to show. It takes the same amount of time when attempting to view a particular requests. We have moved the SQL Server DB to a strong server to make sure it was not slowing down the app. After further investigation, it appears that part of the issue is on the client side. When clicking on
Unable to add software licenses
I have tried sending an email with this issue, but haven't had a response (do you guys have a mail gateway that doesn't allow script through?), so thought I'd try posting here. When I try to add software licenses for managed products, I see the error below. We are using 7504. Would appreciate any assistance. HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented
i want to change my password
help i need to change my password m.redman
Show me usage
Hi! Sorry my English is not so good! Is this program able to show me the usage of every user in my router? Smofy
How to change from trial to free version?
Is it possible to use the free license instead the trial one before the 30 day license expires? I would like to start using the 2 only interfaces license and not unlimited version to see the differences and see if I need to upgrade or not. Thanks!
Requestor updating request AFTER submission
I know a requestor can always update their own request by adding notes, but my questions can a requestor update things like the subject or details AFTER it has been submitted??? I do not see an option for that. -Wes
Reset admin password?
Hi, I am unable to login as admin or guest. Is the a procedure to reset the admin password please? E
Format of timestamp in column "Archivedtime"
i have been trying to work on pulling data out of the Application Manager mysql Database for use in excel. I have been using the table "am_cpu_minmaxavgdata" but i am having trouble converting the time stamp of "archivedtime" into a useable form. What is the method by which the number is generated as doing unixtime conversions will not work. Thanks in advance for your response Jamez
Technicians Role
Hi, I really want to lock down the Admin functionality on SD+ so my technicians cant make fundamentally changes to the SLA, templates etc... the only issue I have is that Requesters can only be created my SDAdmins. Has anyone found a way of opening this function up to non admin roles or has this been requested for a future version. What would be great would be a way to customise the features available in the Quick Action button on the homepage I am running Version 7503 Thanks
Custom Query
Hello Would like to have a query that show time spent by Location and not department wich is the case with the built in query. SELECT dpt.DEPTNAME 'Avdelning',wo.WORKORDERID '�rende nr',rc.DATETIME 'Kostnadspost datum',rctd.FIRST_NAME 'Tekniker',dpt.DEPTNAME 'Avdelning',std.STATUSNAME '�rendestatus',wo.COMPLETEDTIME 'Genomf�rd tid',rc.MM2COMPLETEREQUEST 'Tillbringad tid',rc.AMOUNT 'M�ngd' FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID INNER JOIN RequestCharges
New Request Bug in 7502. The field asset is not filled.
At creation of the New Request by the expert it was found out such bug. After filling of field Name in russian language field Asset remains blank. If field Name contains an English name of the Requester, that field Asset is filled automatically (both in that and in other case the Workstation has been associated to Requesters)
Excute Program Argument
I need to excute some batches. But it couldn't. AdventNet support answered it is limit of window OS. I tested it and get differnt result. see below screenshot. You know window's cmd command's length limit is up to 259. But, it is only about first argument not for whole command. So, I would like to ask change it. If you need more information, just answer me. Thank you Daeyong. --------------------------------------- C:\>abcdefghijklmnopqrstuvwxyzabcdefghijklmnopqrstuvwxyzabcdefghijklmnopqrstuvwx yzabcdefghijklmnopqrstuvwxyzabcdefghijklmnopqrstuvwxyzabcdefghijklmnopqrstuvwxyz
how can I change a Report header
Hi SDP Users, I've created a report "CR: unassigned change requests" and copied it to "CR: already assigned change requests", because the only different is in a filter. But now there is still the header "CR: already assigned change requests" on each report. Where can I change it?? I have already tried it with "save as", but no success We use SDP Version 7.5.0 Build 7504 thx Stephan
Hi, i'm a new user
Hi, I'm a new buyer, solely registered on your forum. I count for your dispatch, I chose the normal sector - this. warm moniker - rajaram.adventnet.com.
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