UPS Eaton powerware 9330
Hi i configured a UPS Eaton powerware 9330 with Opmanager version 7205 SNMP worked but i don't have the graph for the UPS load and ups status Also, how can i know if the ups is running on batteries. I want to be notify in case of electricty failure Thanks to help
WMI with NATed addresses
Hello, We manage a number of sites some are internal addressing via a VPN and others are over the Internet and those servers are using one to one NATs. The servers we are monitoring using internal IP addresses are perfect both SNMP and WMI The servers that use one t- one NATs are fine with SNMP but not WMI When trying to connect to these servers' WMI the errors are either Access denied or The object exporter specified was not found. What can I do to deal with the NATed addresses Thank you
406 Error in URL Monitor
Hi, I am trying to monitor an internal web page on Oracle Portal, but am getting a 406 error: 406: The resource identified by the request is only capable of generating response entities which have content characteristics not acceptable according to the accept headers sent in the request. "; Is there a way to monitor this web page? Build is 7202 in case it's relevant. Thanks J.
Reporting on Windows Services
Can you report on the uptime of Windows services? I wish to create a service availability report - and just because the server is UP doesn't mean the services are runnning? Thanks
problem to add oracle monitor
I try to add an ORACLE monitor, but indicates a message "null" failed. (and login pass, port, sid its ok) bye
HTTP Status 500 error while enable a schedule backup
Hi, I got a HTTP Status 500 error while enabling a schedule backup.My SDP built is 7022. Please help advise. Thank you.
MYSql Leap Second Issue
MySQL is generating occasional errors in the application log relating to a leap second. Do the Service Desk updates include updates for MySQL or does it need to be maintained separately?
New feature request - consumables (toner, ink, cd-r's)
I have a request for SD+ future development. We go through a lot of consumables laserjet toner, photocopy toner, cd-r's. As we puchased them some though bulk buying some are purchased as when required. However, this can cause issues when we think we have items in stock but there are no stocks. Can a feature be built into a future release for allocating stock levels of consumables. If we use the PO system through SD+ can we allocated recieved items as consumables and when one is used it reduces the
Common Access Card Athentication
The United States Federal government has mandated smartcard-based authentication. The Department of Defense has been employing such a token-based authentication schema for over 5 years. Usernames and passwords are no longer used or authorized for login in our active directory based networks. For Service Desk to be of value to the federal market, ServiceDesk needs to implement smartcard-based single sign on integration with active directory. Is there an effort currently to provide such a feature?
Remote desktop security problem
In the real world nobody should be allowed to take over the screen of a remote desktop without the consent of the end user. The latest version of the servicedesk gives all technicians the ability to do this. There should be a setting to manually assign such a feature to specific technicians and even better this interaction should only be made possible if the user agrees in the first place. So, the active-X that is called on the user's desktop should first post a message in a popup window stating:
Release Notes for 7022.1
I aborted my plans to upgrade my 7019 installation to build 7022 after reading all the problems (again!) that people were having particularly with not being able to log in after the upgrade. AdventNet don't seem to be interested in responding to posts on this forum anymore unless you are moving to v7.5! Anyway, I've just noticed 7022 SP 1 is available for download but the release notes have not been updated to explain what the difference is between this and the original release. Can anybody shed
Request Summary Report
I need to create a report to hand to the customer detailing the work performed. The report needs to have fields for date created, request id, date closed, time taken, technician, request description, request resolution, and a place for the customer to sign and date. The idea is to have the report automatically generated for each request and have the customer to sign off in approval.
Resource Tag/Asset Tag Available in List View
Please restore this feature.
Asset Tag/Resource Tag in Version 7018
I just upgraded from version 6014 to 7018 and have a big problem with what the Asset Tag field has changed into. When we buy assets, we assign them a unique ID number and put a bar code sticker on each one. When we go to use that asset, we use SDP search feature, selecting "Asset Tag" from the drop down box and scan the item. That would find the asset and then we could assign that asset to a user or department. For some reason, this feature is now completely different. "Asset Tag" has now morphed
Issue with backup in 7013
Hello, I recently upgraded from 7012 to 7013 with no problems until I went to run a new backup. Usually my backups are 200MB and growing every day. I backed up on 1/12/09 right before the upgrade and the size was 200+. I ran the backup today and it ended quickly and the backup size is only 1.5MB. It doesn't appear to be backing up all data. What has changed? The log for the backup doesn't show any errors and the backup name says "full backup" but something seems wrong. I've sent the log and batch
Hotfix 7013 is Released..
Hello Everybody, Hotfix 7013 has been released for SupportCenter Plus. It can be downloaded from the link below, http://www.manageengine.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_7_0_0_SP-1_3_0.ppm For more information, Please visit http://manageengine.adventnet.com/products/support-center/service-packs.html For assistance upgrading, Please feel free to call us at +1 925 965 6300 or mail us to supportcenterplus-support@manageengine.com Thanks Jai Anand SupportCenter
Hotfix 7012 Released
Dear Customers, Hotfix 7012 has been released for SupportCenter Plus. For more information, Please visit http://manageengine.adventnet.com/products/support-center/sp-readme-7.html To get Hotfix 7012, Click on the link below http://download.adventnet.com/products/support-center/64045241/AdventNet_ManageEngine_SupportCenter_Plus_7_0_0_SP-1_2_0.ppm For assistance upgrading, Please feel free to call us at +1 925 965 6300 or mail us to support@supportcenterplus.com Regards, Aravind Kumar.S SC+
How can I see the Netflow traffic across NAT?
Hi, I want enable Netflow on router Cisco 2800 series that use NAT dynamic. I configured Netflow and I see the cache flow traffic but I cannot to send this traffic to NetFlow agent that it is on private Network (I don't reach the IP address private). Could you help me, please with this? Do you have any idea about this? Thanks a lot for your help.
Bug: Images in requests notified via email are "broken&
When an image is inserted into a request, when the email notification arrives, no image is displayed. Only a "red X" is available. According to the HTML source of the email, the IMG SRC path is incomplete. What is included in the email is as follows: <img src="/inlineimages/WorkOrder/9/1218659634837.07.jpg" /> The FULL PATH to the server/site needs to be included. Clients do not have the images local.
Support for Juniper 2000 seris router
Hello, Does DE support Juniper 2000 seris router Regards
Problem with the built-in reports.
Hi, We are using your product (Eventlog Analyzer 5.00 - license type professional) for monitoring mainly Windows hosts, and we have problems with built-in reports. Reports of top users by login, top interactive login and all compliance reports (HIPAA etc) displays 'no data available'. Logs with eventid=538,539,540 are logged, we can browse them by custom reports for specific host. How can we fix that? Best regards, Piotr Lezon
Problems with Juniper J router J2320
Hi, I am having a problem to add the Juniper J2320, the equipment can be ping and ssh, however cannot discover the equipment. The SNMP credentials are fine as the router is manageable from Opmanager with the same credentials. When I try to add it manually, it says the equipment is already added in the inventory. But the latter does not appear in the inventory. I have already tried to restart the Device Expert services as well as the MysqlnT process with no luck. I have been importing cisco firewalls,
Multiple Sites -> Single User (Manager)
Hi we would like to have the possibility to assign multiple sites (incl. their departments) to a single user e.g. a manager. So the same procedure like it�s already available for the technician. Maybe somebody has a tip we could already solve this another way. Regards Julia
Auto - Asset Entry new request
I have found that when new requests are created via the web form, or via an email sent, it will automaticly select the workstaion as an asset to tie to the request. Most of the requests that are submitted are not tied to an asset such as the workstation. Is there a way to have it not select any asset automaticly? Thanks! Mike
System security
Hi Support, Would it be possible to add the following administrative features for the customer portal and support reps when SC+ isn't integrated into AD: 1. Force the user to change their password when they next log in 2. Force a level of security in passwords 3. Proxy login - allow an administrator the ability to mimick a contact to see exactly what they see without the contact having to relay their password 4. Set an account lockout figure following n consecutive login failures 5. Password reminder
turning-point - what to opt for council cleaning?
As all we distinguish, that now area disaster and it is of the utmost importance to be more parsimonious, it would be wanted to be told your opinions how to prosper better. particularly I am am overwrought with cleaning of the big carpets.
Process monitoring Logic ?
I would like to know How AppManager identify process(not processor) on window and Unix. Because. I added process to monitor and then restart process(get another PID). AppManager still alert it is not running. Let me know Why, and How can I monitor Process. Thank you in advance. Daeyong.
problem with op manager
the problem i am introduced with is about the data that is supposed to be displayed after adding a device. The thing is i am retrieving results for the traffic but not for the error or discards section. Are you able to give me any input as to why there wouldn't be any data for error or discards. Besides the fact that there could be no errors, that's why there is no graph. thanks cheers, francois
Action configuration
Hi. I have configured a Trap listener to execute an action (to write in an archive). When I Execute the action in Admin>Execute Program Action> Execute the action executes succesfully. But when the trap is received (in configured traps), the action is not executed. What can be the problem? Another question: What is the correct sintax for actions with tags in the field Program To Execute? action.bat $RCAMESSAGE or <action.bat $RCAMESSAGE> ? Thanks
Column customizer
Hi All I�d like to disable/delete option "Column customizer" BUT ONLY for our user. Is it possible? Regards Julia
Missing Interface Data
Hi Support, What do you think should I check in our Opmanager with build no. 7205 since all our interface's data were gone? From Router, Switches, Firewall and down to the interfaces of all our monitored devices. The last thing I remember is that I've verified the Hostresource.xml since I'm having a problem with our Linux Servers on it's CPU and Hard disk Utilization(having negative% value for CPU and 900+% Hard Disk Utilization). Below are the commands that I've verified: For CPU: top b n 1 | grep
Dial Graph No data
Hi, Both SNMP and WMI passed, we are using 7202. but still have this problem. Anyone from you can share on how to go on this? Thanks.
Minor issue in 7.5 build 7502
This is pretty minor, so I just wanted to kind of "put it out there" for note. I'm a keyboard junky. When filling out a form, I tend to TAB from one field to the next. Currently, the service ticket Resolution form doesn't permit this. When I fill out the details, it won't TAB out of the editor. It doesn't look to me like TAB is recognized at all. Using the mouse to click down to the "Change Status To" drop-down isn't a big deal. But I'd prefer to be able to TAB to it. I repeat: a minor point. But
Uninstalled and reinstalled and it wont Install again
Hi All, has anyone experienced this. I've installed Firewall analyser and due to disk space on C drive. I had to remove it and reinstalled it onto another drive. But I think the uninstallation process must of failed. So now when I try to install it again onto the other drive it keeps saying that this will uninstall Manage Engine Firewall Analyser 5. do you want to continue? when I click on yes and repeat the installation process it keeps asking the same question. Any ideas on how to work around this?
Deleting contents of Home Folders.
Deleting contents only of home drives. For example, at a school with many users, and the data in each home drive needs to be deleted at the end of each year, but the home shares themselves will remain. Graz
Custom report : separate graph for disk usage ?
Hi, When you generate a custom report for server and choose "Partition Details of Device <...>", "FreeDisk Space in MB <...>", "Used Disk Space in MB <...>", ... -> all disks are dispayed on the same graph. Is it possible to display them on separate graph ? It would be also nice to be able to display graph from other server on the same custom report (multiple server selection). Best Regards, DPE
Migrate OpManager from Linux to Windows
While I would rather run OpManager on Linux it looks like I may have to move it to Microsoft Windows 2003. I need to get the netflow plugin running and while SNMP is good for monitoring Window OS's I feel like I would get more from WMI monitoring. I may also need the Exchange and AD plugin. So how hard would it be to migrate from Linux to Windows?
ServiceDesk Plus 7503: Pass-Through cant be deactivated
Hello, we try to use the authentification via active directory but we don�t want to use "pass-through" authentification. When we deselect the checkbox and select the save-button the checkbox is selected again!! How can we deactivate pass-through??
ServiceDesk Server won't start
I'm attempting to evaluate the ServiceDesk Plus software and the ServiceDesk Server won't start, my event log simply has 2 events: wrapper: There were 1 failed launches in a row, each lasting less than 300 seconds. Giving up. wrapper: There may be a configuration problem: please check the logs.
How to monitor JVM size in JBOSS 4.2
Hi All, I am using this software first time. Do not know how to use it exactly. In my application, after some days, it get Out of memory exception. I need to monitor the JVM size. I found this software will be helpful. Could any body let me know how to monitor the JVM size for Jboss using this software? Regards, Chandan
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