Vote for features page down...??
Vote for features page down...?? http://roadmap.manageengine.com/index.php?category=SupportCenterPlus 404 Thanks! Rich
Please Help with Custom Report
I am trying to create a report that shows Resource Name, Service Tag, Resource Tag and Resource Serial Number. The problem I am having is I have some workstations in my system that have the service Tag Different then the Resource tag. I am trying to find them we have 15,000 items and it is becoming difficult to handle. If there is away i can produce a report that show every workstation and asset with these fields that would be great.
Please Help with Custom Report
I am trying to create a report that shows Resource Name, Service Tag, Resource Tag and Resource Serial Number. The problem I am having is I have some workstations in my system that have the service Tag Different then the Resource tag. I am trying to find them we have 15,000 items and it is becoming difficult to handle. If there is away i can produce a report that show every workstation and asset with these fields that would be great.
Please Help with Custom Report
I am trying to create a report that shows Resource Name, Service Tag, Resource Tag and Resource Serial Number. The problem I am having is I have some workstations in my system that have the service Tag Different then the Resource tag. I am trying to find them we have 15,000 items and it is becoming difficult to handle. If there is away i can produce a report that show every workstation and asset with these fields that would be great.
Please Help with Custom Report
I am trying to create a report that shows Resource Name, Service Tag, Resource Tag and Resource Serial Number. The problem I am having is I have some workstations in my system that have the service Tag Different then the Resource tag. I am trying to find them we have 15,000 items and it is becoming difficult to handle. If there is away i can produce a report that show every workstation and asset with these fields that would be great.
User cant see assets
I have tried making a user with a login then mutiple users with the same name but different department and no login names. On the user login, on creating a new request, when assigning a asset it says to show all stores owned by the user, which should be all the assets which the same username as the person logged in however it only shows those associated with the login users department. Does this filter by the ID of the user or the username value if not is it possible to make it show all assets that
Sorting Survey Resutls
Can the Survey Results be sorted by Date? right now the results are randomly listed.
Description required
We just moved to Enterprise version (build 7504). Is there a way to make the "description" field required when a requester is entering a new request? Thanks Chuck
AD Import not completing.
Hi, Is the AD import issue due to be fixed in the next release? We are currently on 7504 (Your SDP Version : 7.5.0 Build 7504 ) Each time we attempt to do an AD import - it attempts to do so for hours, possible days if I was willing to leave it run. After a SD support staff took a look it said it was counting 32000 ou's or something like that. We don't have that many OU's. This must be a known issue as I see there are many others looking for information on the same issue. Will this be resolved in
Reporting I - multiple grouping levels
While using Urgency, Sub Categories and Items for Development Issues it would be very helpfull to have multiple grouping levels. Any chance, to do so? thx Stephan :roll:
Business Rule Problem
I have a business rule which does the following: 1)If new request is from requester name = to one of (10) particular requesters 2)Place in Group "Help Desk" 3)Assign to Technician "Joe" I would like to be able to modify this rule to eliminate #3 and just Place in the group and leave technician as "unassigned" so that whole group gets notified if it goes unpicked. I am finding that if I remove action #3 from the rule, the requests from those requesters STILL get assigned to "Joe" even though that
Monitor Group deletion issue
I have a monitor group that I cannot delete/edit. Whenever I click on it I get a 500 tomcat error. I have already deleted the monitors from the group. The logs are more than 50mb so I'll upload to your ftp site manually. Frank Hare
How to change System Account email address
Hi, How can I change the "System" account (Mandatory ServiceDesk USer - Should not be deleted) email address? I found this "System" was appended in the request convensation. Regards, Carmel Lee
How AD Manager works
Hi , I am very new to this tool,can any one explain me "How this tool fetching the information from Domain controller"?
DeviceExpert integration with OpManager
We've been running OpManager for awhile and recently purchased DeviceExpert. Both titles are running on the same system. We decided to use the intregration feature in OpManager. Now when I log into OpManager and then Device Expert, if I click on any link in OpManager I get booted back to the logon page with the message "Your session had been timed out for security reasons. Please re-login". This also occurs if I logon to OpManager and try to perform a DeviceExpert task like view the Running Config
Audit Report
I was wondering if someone knows how to do this in DeviceExpert (5300). I have a requirement to change the local password on all my switch gear every 60 days. I have a template to do this in DeviceExpert, but I was wondering if there is a audit report I can run to show me when the last time this template was run. I have to provide documentation that the password was updated, and what better way then to show a report on when the template was run and on what equipment, and wether it was successful
Can we update multiple computer attributes?
We'd like to be able to update multiple attributes (eg location, description) for multiple computer accounts in the AD, using a .csv file such as that below. It seems we're only able to apply the same attribute to multiple computers - is it possible to update multiple attributes for multiple computers? Sample .csv file: name,location,description computer1,desk1,admin_pc computer2,desk3,support_pc server_a,server_room,web_server etc...
How to protect information
Team, I would like to know without Admin Privillage how the ADmanager fetch the domain information. Using this tool domain user can able to view the entire domain information. How to protect this? Regards BV
Message when closed request gets a reply (and reopened)
Hello, When we close a request we assign it to a supportrep called "Issue closed". This supportrep ofcourse does not exist. Now when the contact replies for some reason the issue gets reopened. The only way to notice this is by looking at the global view and then the opened requests. Is there a way to send a message to certain people when a closed request gets an answer? Kind regards, Jarry
Customers allowed to reopen cases!? Why?
I really do not understand why this functionality has been enabled so maybe someone else can shed some light. If one of our customer support rep closes a request, and the requester doesn't agree, they can simply hit reply, reopening the case, and begin a dialog as to why they do not agree with the resolution. This also throws off reporting. So why give a customer this much control? At most, they should only be able to request that a ticket be reopened. Our customer service reps are getting tired
Automatically merge issues?
Hello, We also keep track of backup jobs with the supportcenter system. Each day we receive mails about whether the job succeeded or not. Now the completed get automatically closed with business rules. Now certain accounts give multiple mails about the backup jobs because multiple jobs exists. Is it possible (to keep the number of "requests" low for the contacts) that requests get merged automatically by the system? So for instance I want to merge all the job logs for a certain account if they are
Update multiple computer attributes
Hi all - we'd like to be able to update the location and description attributes for multiple computers in our AD, however as far as I can tell we can only apply the same values to attributes for multiple computers - not individual values. What we'd like is to be able to import a .csv file such as that below - is this possible? Sample .csv file: name,location,description computer1,desk1,description_1 computer2,room5,test_server computer3,server_room,web_server etc...
Live report
How can i add a live report which shows a smaller period of time, but more detailed. For example the "Last 24 hours Traffic (5 Minute Avg)". I need reports like this but more details like "Last 1 hour Traffic (1 Minute Avg)" or "Last 5 Minutes Traffic (5 Second Average".
How to run a traffic report for a 10 minute time interval?
Hi All ... first post here. So far, I like what I see, but I'm having difficulty solving a specific problem. I have a firewall interface that spikes at 100% utilization a couple times a week, for only about 1-2 minutes. I've been trying to ge FA to show me which protocol and hosts are causing these spikes. Is there a way to configure a report for only a 5-10 minute time span to show the top hosts and protocols during that brief window?
Problem in getting VPN reports: Firewall analyzer
Hi, We are unable to view reports related to VPN (Users/Trend) on firewall analyzer build 5. Typical sample logs as received from firewall for two types of VPN are: Remote to site VPN log: 2009-02-18 14:11:46 system info 00536 IKE 129.18.76.15: XAuth login was passed for gateway testgate, username aer3, retry: 0, Client IP Addr 192.168.10.21, IPPool name: Pool, Session-Timeout: 0s, Idle-Timeout: 0s. Site to Site VPN log: IKE 204.235.245.199 Phase 2 msg ID c5da9189: Completed negotiations with SPI
SQL Server 2008
Hi, Currently I have service desk running on windows server 2003 and sql server 2008. Is there any problem/restriction if I upgrade sql on sql server 2008? Thank you,
Business Rule based on GROUP
I can add/save a business rule which the criteria based on the field group a a action. But when i review the rule, there is no criteria. Any idea?? Thanks for help
Notification
Hi. We have one problem. The notice works at updating and resolved request. When the tech set status - resolved to the user comes 2 mail. (1 updating request, 1 perfomance request). It's possible to make one message about perfomance? If use notification change We use 7020.
Request, Change, Problem interface issues
Dear, Currently the SD performs fields checking accordingly to closing (closure) rules only after a technician pushed the Save button. If request has a few uncompleted fields only one of issues will be reported for one time. This approach (step by step ) is very annoying. Is it possible to use modern technologies (like AJAX) that revealed (changing the color of field for example) every uncompleted field soon after the status will be changed (it is depended on a type of request (incident, change,
Gripe with E-Mail notification rules.
I have tested this on both, our live server 7015 and the test server 7504 with the same result. We have rules set up to send an email to our group for when a new request is logged and assigned to our group. Also an email rule for when a request is assigned directly to a technician. This, I understand, will generate 2 emails, annoying but that I can live with. here's the annoying bit - there are certain calls that are resolved right on the phone within one minute (password resets and the like) so
notifications
Hello - is there anyway to setup service desk to email certain technicians before a resolution time has breached? i.e. is a call is 30mins away from breaching, send an email to tell people.. thanks Peter.
Change Approval doesn't alter Change Status
When you use Change ( V7 Enterprise ) and send requests to CAB members all seems fine with the collection of the individual recommendations. The Change exists in a REQUESTED status for Change Status. Then someone with CAB approval status sets the CHANGE to Approved. The Approval status changes to APPROVED, but strangely the Change Status remains as REQUESTED. Is that right/supposed to occur and why? Regards, Andy
Cannot locate the Unassigned job
Hi, In my "Home" tab with "Global View", I have 1 "Open" request in the "Unassigned" list, but when I click to check it. The "Unassigned Requests" view return nothing for me. How can I find it out and close that job? Regards, Carmel Lee
different spell check
Does anyone use a different spell check than english in the request description field? Is it possible to use e.g. a german spell check? We're using 7020 right now. Thanks for your advices. Regards, Chris
Copying settings to sites
Is there a way to declare that a site should never, under any circumstances, deviate from the default settings, or do I need to do a copy to every site every time I change an SLA timing?
Technicians & Requesters
Hi, Is there any reason why my Technicians don't appear in the Requester's list? This only seems to have happened recently, possibly since the upgrade to the new version of SD+. Is there an assumption that as a Requester you won't have any IT incidents? How do I raise a new request for a staff member in the business that is listed as one of the Technicians? Thanks, Paul
Import Requesters From A.D Problem
Hi, I am facing a problems while importing some users from AD and I get the following error: Total Users in Active Directory 300 � Added Records 0 � Overwritten Records 0 � Failed Records 300 And this is the serverout0.txt log file: [15:30:28:686]|[02-16-2009]|[ADSMLogger]|[INFO]|[18]|: Checking for a ValidDC finished| [15:30:28:686]|[02-16-2009]|[ADSMLogger]|[INFO]|[18]|: Initialization Finished| [15:30:28:686]|[02-16-2009]|[ADSMLogger]|[INFO]|[18]|: Error in Init : 80070057| [15:30:28:686]|[02-16-2009]|[ADSMLogger]|[INFO]|[18]|:
losing job no's in merged requests
Is there any way of tracking job numbers when two requests are merged. Clients enquire about a job number that may have been merged with another, but there is no record of the original number.
About PCI-DSS Compliance
Hello, My company is looking for PCI Compliance. The requierement 10 deals about log, which log to catch and their protection. On your web-site you write "to comply with various regulations such as [...] and Payment Card Industry Data Security Standards (PCI)", but I don't understand how the Eventlog Manager help on the 10.2.2 and 10.2.3 requierement. If those events are not written in the windows log, how can your software caught those events ? Other question : about the requierement 10.5 (protect
Hello, just moseyed by.
Love that yahoo, helpful information. Will read up and hopefully have something to post. Keep up the good work. _____________________________________ LocalAdLink
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