Scan Workstation Audit issue
Hi, I've found an issues with the way SDP identifies a workstation for audit proposes. The issue appears if you use a VPN client and audit the Workstation when the NORTEL VPN client is active. If you scan a machine with the VPN Active the MAC address reported is the "virtual/fake" MAC address of the Nortel client. The problem is that this MAC address is the same for all machines. Thus using the MAC address as the unique indentifier is not a good process. Unfortunatly MAC address can be duplicated
PROXY FOR FIREWAL ANLYZER
hello Can you tell me what kind of proxy can use in your configuration? thanks
Reports on Solutions
Hey Hey, Could we have some canned-reports added against the Solutions section of the application? It would be handy to report on who has created solutions, which are pending, traffic/views against specific solutions, who viewed them, etc. Thanks, Matte
MYSQL QUERY
Hello, I have query regarding MySql DATABASE, i have install opmanager with licence 1000 device ALL is install well with version 7205, Now my problem is i have installed opmanger on the server where it it is 50 Gb available space i have like 800 devices on the network with more then 20000 interfacecs. so i have configurd LUN 300GB "SAN" disk for my server now i want my aplication to save the database to this disk and not on my local server. how can i map my aplication so that it can save data base
access.log over 1GB
The file access.log located here \Program Files\AdventNet\Me\Opmanager\Apache\Logs\ is over 1.6GB in size. Is there a way to reduce the size of this file?
Opmanager v7 Linux install problems
Hello everybody, we have purchased a premium edition of Opmanager after running the Evaluation version for some time and are very impressed with the Application. I am having issues with the install on Linux RHEL5 (Centos 5.2), errors are :- Failed to establish connection with web server, Gracefully shutting down Opmanager. your help is most welcome. Thanks Colin
APC threshold default values
Does anyone know what should be set as default values for the APC monitor thresholds? Thanks for the help!
OpManager stops monitoring
Hi, OpManager stops monitoring stuff from time to time (it seems to coincide with the nightly backup - OpManager is running on the same machine as the backup software). The symptoms are: - Loads of things report as being "down" when they're not - The message below appears instead of graphs: Graph not available. Possible causes : * Service may not be running. Enable the Service again to view the graph. I need to stop and start the OpManager service to get everything back to normal. alec
Interface monitors output over 10 megabits
I have added the performance monitor for the number of output bits on a Cisco 7513 router interface and anytime the traffic goes over 10 megabits the output is as follows.. Feb-11-09 9:24 1.0471E7 Feb-11-09 9:22 1.0128E7 Feb-11-09 9:17 9510000.0 Feb-11-09 9:15 9802000.0 Feb-11-09 9:13 9927000.0 Feb-11-09 9:11 1.0154E7 If I go to the interfaces tab and click the click for that interface the output displays correctly.. 11-Feb 9:25 AM 7.935 M 11.191 M 11-Feb 9:22 AM 7.025 M 10.204 M 11-Feb 9:17 AM 6.277
Automated approval?
We want to have users log into a standard account for example newuser. From this account they can create a request that will be assigned based on business rules to a specific tech (Tech A). Also, we want to have the approval process sent to our HR department immediatly after the request has been created so they can approval or disapprove the request for a new user account. Is this possible?
Monitoring traffic on ASA interfaces ?
How can I configure device to do this properly ? SNMP service include and work with some monitor, CPU or Memory Utilization ... Look the picture... Tanks
Service Desk VS Track-it
I am currently evaluating Track-it and Service Desk Plus. Has anyone used Track-it and switched? Does the asset inventory provide an audit so that future scans will show added software? Any feedback on use of product would be appreciated.
Adding Column to Reports by day
Hi, I would like to add the column "category" to the report "reports by day". I'm no SQL expert. Please do the needful.
New Requests, by Email Only?
Hi, Is there a way to possibly prevent users from making requests from the helpdesk, but just allow them to request as normal via email. Users can do both at the moment, and I want to make it so they can only create requests through an email. We need to keep it so users can still login to the helpdesk to track pending requests and the status of them. Any Help Appreciated. Thanks Richard
Purchase Reports - Order By Products
hi, i need create a purchase report for product. i tried create a new custom report but the wizard is unable select a product voice. help me! regards
Creating Groups
Is it possible to Create a group filter under a main group and to filter by an additional field?
Reporting on Conversations and Last Notes on Request?
Hi Guys, We are running ServiceDesk 7.0.0 Build 7022 on a Microsoft SQL back end. We were wondering while creating reports on reqeusts, is there anyway to actually show the last notes or conversations on the call? Any help or advice would be appreciated. Thanks!
ae_scan.vbs and Domain scan
Many times appear in history changes of the workstation: Operating System (Microsoft� Windows Vista� Business) - Name changed from Microsoft� Windows VistaT Business to Microsoft� Windows Vista� Business. When I make a scan with the script ae_scan.vbs the operating system is: Microsoft� Windows VistaT Business When I make a domain scan the operating system is: Microsoft� Windows Vista� Business The difference is just VistaT or Vista�.
Integrate multiple ManageEngine apps to one MySQL server...
Is there any documentation on integrating ServiceDeskPlus with say other ManageEngine apps, such as ADManager Plus and Event Log Monitor? It would be nice for these apps to be able to use one MySQL server and one web server with different ports configured, rather than running them as individual apps. Surely this can be done? Sorry if this isn't the right forum to post this in, I really didn't see any that fit the question.
Porcentage used
In implementing Service Desk Plus, for every user that uses percentage of server, network and memory ?..... this is to identify the management of demand, availability, capacity and continuity of service.
Reporting II - joining Requests & Changes
Hi, does anyone has an idea, how a report can easily be created, gathering informations from requests and changes???? thx, Stephan
Vendor already exists
Hi, Im trying to associate a vendor with a Product, in the drop down for Vendors it doesn't display any options and if i try to add the specific vendor that i want it says that the vendor already exists. I am using the latest build of SDP Professional Edition. Thanks in advance.
Tech Availability Chart
Using 7503. Tech Availability Chart Didn't this view previously show resolved tickets for each tech on a given day in the list? Was this causing formatting issues with really active technicians or something? This would be a good option if it is still available. -gjaynes
Fortigate 1000A and Op Manager
Guys, I am having trouble configuring Op Manager with the Fortigate 1000A unit. I have successfully downloaded the MIBs and can use the MIB browser to query against the device however whenever I attempt to query for example high cpu, temp, etc it does not return a value. I have added the device to Op Manager and can obviously query it but what I have also noticed is that the 'blue star' does not appear next to the device. It does for other devices that I use Op Manager for but not this one. I have
OpManager 7
Hi, Is it still possible to buy OpManager 7? We have just setup all our devices on a trial license on OpManager 7 and we're quiet happy with it. The new license form (per interface, we're only monitoring switcthes/routers/firewalls) makes OpManager 8 much more expensive. The reason we tested OpManager 7 to start with was that it looked like a very affordable product but with 2000-3000 interfaces OpManager 8 does not. Regards Mathias!
Responded Date not populated when Request Closed
Hey Hey, We've noticed that the 'Responded Date' is left as 0 if a Request is closed, without performing a manual 'reply'. This is unfortunate for us, as often we use Solutions to close routine-type requests. For our purposes, the 'Close' Request action is identical to a 'Final' Response. Would it be possible to have the 'Responded Date' populate with the 'Request Closed' date/time?
Interpreting Windows Event Logs
Hello, From looking over this forum I am guessing that this is not the appropriate place to ask certain questions about Windodws Event Logs (such as what some of the fields mean in the description section). Does anyone know of a forum for these types of questions? I have done a lot of reasearch on the web, but googles are not answering my questions. Thanks,
Weird bug in 7504 - wrong request comes up
We just converted from 7022. We have a few additional custom request fields defined. Evidently, if you add one of them as a column view when looking at your requests, and then sort on it, when you pick various requests within that view, the URL you go to appears to be the right request, however, you get a different request actually displayed. You get a different request that is in your list of requests from that view, but it's not the right one (most of the time -- sometimes you'll pick one that
Availability Distribution-days, week & month: not monito
I have recently upgraded to Build: 7205 on a Windows 2003 (VM) server. And now from the Home screen the Availability Distribution chart don't seem to be reporting correctly for some options: Last 12 hours: Green Last 24 hours: Green Today: Green Yesterday: Green Last 7 days: Blue (not monitored) for the past 4 days Last 30 days: Blue (not monitored) for the past 4 days This Week: Blue (not monitored) for the past 2 days Last Week: Blue (not monitored) for the last 2 days This month: Blue (not monitored)
Service Down with Desktop Central
When I want to install Desktop Central on the same Server that i had installing OpManager and Netflow Enterprise version, Desktop Central down the service of Op Manager
Scheduled Report Generation In Excel
We just tried Service Pack 1 for 7.0. We found something missing for us. The report generation on excel was good feature but this feature was not found on the scheduled report. Scheduled report still contains PDF report format. Also, if the generated reports could be merged into one. I have attached three files. These are auto generated reports. I have to generate a single report merging these all these report on Excel format. It would be better if i can generate other kind of custom merged reports
Traffic on PIX interfaces ?
Hi, i have several PIXes and all of them work properly ... But, one of them, can't show interfaces traffic in OpManager ... SNMP working properly, I can see CPU or Memory utilization ... I can rediscover all (2) interfaces but traffic is NA ?!
File Attachment options for requests
I have just recently started using servicedesk 6. I love it, and we are using the heck out of it. I have a couple questions about the 'file attachment' feature for requests. 1. Is there any way to attach a file to an existing request without having to 'edit' it and browse/attach/etc. What I mean, is can I email a file to my pop account that is being checked by servicedesk, and format it in such a way that it picks it up and applies that file to the request? Say, like subject: $ticketnumber or something?
Discription (text box) can't be tabbed out of
Version: 7.5.0 Build 7504 When editing a ticket it is possible to tab through all the options until you get to the Description text box where it stops, I am not sure if this can be enabled but it would be nice to be able to tab on to the buttons at the bottom of the screen - out of the text box for description. Version: 7022 used to do this.
Copy default settings (ServiceDesk 7504)
Dear All, is there a possibily to copy the default settings to other site (for example groups)? Regards Julia
Errors rate for Interface
Hi im having 99% error rate from one of our router and im wondering what error is opman reporting? thus it have a log file to be viewed and/or to check what kind of error is this. thnx marc
contract notification
Hello, We are running SDP on windows: Your SDP Version : 7.0.0 Build 7017 we receive what we think is contract expiration notifications but they are blank, no link no info. any ideas? thx J
We couldn't found PPM file of NetFlow in the OpManager ver8.
Dear all, We couldn't found a PPM file of NetFlow in the OpManager ver8. And we couldn't found a NetFlow directory. We wants solution. Thank you in advance. Ko Young Suk Telemant corp.
OpManager can't get snmp statistics
Hello I just downloaded the free version of OpManager linux version. I've added a Linux1 system to the OpManager panel. That linux system's snmpd is configured and working fine. I just tested its operation by snmpwalk. I mean snmpwalk(on OpManager machine) could query information from snmpd service on the Linux1 machine. However OpManager can't get statistics from Linux1 machine. I entered the correct credentials(community string) checked 4 times. Have any faced the same problem? or any clues, comments,
Problems after Update
Hi, After update for last version, I had a problems on monitoring my routers interfaces. Look the pictures... The traffic table show wrong information and %.... Somebody can help-me?
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