Impossible de scan the device
Hi, I would like to know if Opmanager use a specific port for to scan the device because i can't to discover the server just the printer, firewall, etc. Thanks Arcocide
Sybase error
Hi, Here is an error reported in stderr.txt 16 Feb 2009 13:29:37:769 at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) 16 Feb 2009 13:29:37:769 at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) 16 Feb 2009 13:29:37:769 at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) 16 Feb 2009 13:29:37:770 at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) 16 Feb 2009 13:29:37:770 at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQLQuery(JtdsStatement.java:418)
SQL Jobs not present in monitor.
we are running your software on two clients sites. One displays the sql jobs on the server on one site automatically, and on the other site it doesnt. the version number is 8501 on both servers and we are very hesitant to update the software for the time being. Is there an option, switch, flag i need to trigger to display the SQL Jobs? Cheers Jamez
Cannot add new monitor after update
Hello, I made the update to Build Number 8600 on a Windows2003 machine. After update I cannot add a new monitor (Link: hxxp://SERVER:9090/adminAction.do?method=reloadHostDiscoveryForm&type=SYSTEM:9999). I get a blank whit page. Annother issue: I tried to change a treshold value (Disk Utilization). After click on "save", I get also a blank white page. Two screenshots are attached. Any idea about that? Thanks for help, Regards,
Problems with domain scan
Hi, For the last couple of months we haven't done any scans & turned the automation off. This was due to some stability issues we had before Christmas. As these issues have been resolved now, we decided to implement the asset scanning again. So after eventually getting through our change request procedures etc, I began today. All was going well until approx 41% through the scan SDP through a bit of a hissy fit & kicked everyone out of SDP and the scan just froze. Looked on the server, the SDP process
Cc in Request/Reply
Hi, I want my requesters to add Cc to their line managers while creating a request. If this is not possible,atleast the technicians should be able to add Cc the managers while resolving/closing the request.The policy is managers should be informed of all the issues concerned. Can in anyway i can incorporate this? Thanks,
Custom Report - All Requests w/ details
Hi All, I would like to create a report that shows all requests w/ their details not in summary format. Is there any quick and easy way to do this with MSSQL or do I need to write a crystal report to do this? Thanks, Alex
Add an Attachment to PO without re-approviing
Is it possible to add an attachment to a Purchase Order without kicking it back to approval? Once we receive product, we attach the invoices to the PO in SD+ .
Login problems
Hello We are currently testing SDPlus with a view to purchase and have come across the following problem which I hope you will be able to assist us with. When I access SDPlus I do so through pass through authentication and this allows me access just fine. However a user who has been changed to become a technician cannot login using the login screen.We've tried changing his password to the same as his network account and also to a different password and neither makes a difference. We've selected the
Auto reply assigned technican to the user
Hi, Haven't have time to when through the forum and this question may be answered already. Do any one know how to setup this requirement: Normally, all the email request is in "Unassigned" status, is there a way to auto reply to the Requester when their request has been assigned to the technician, which mean they will got the notification who will handling their request. Thanks for help in advance. Regards, Carmel Lee
Average Time to close request - report
I am trying to get a report which shows the average time taken to close a request - From request created to request closed? Can anyone help with this - we are running on the MS SQL database, and SDP 7504. Thanks for your help
Backup OpUtils 5 Settings
How would I backup OpUtils 5 settings? I want to backup all the information that I have scanned so far, as well as the devices I have added. Thanks to anyone who can help.
CUSTOMER WEB PORTAL RE-DIRECT
How do the outside world log there own faults (access the following) option 1 - ://helpdesk domain co uk/sd/SolutionsHome.sd instead of typing option 2 - ://helpdesk domain co uk (witch is much simpler) the 1st is obviously the customer portal, the 2nd is the internal or public name. is there any way of having the 1st option accessable as the main page / point of contact. (published to the outside world) through the firewalls and having a dns forward name etc so they dont have to type the "/sd/SolutionsHome.sd"
Request Due Date
Hi, Does anyone know why when amending the due date on a request that has failed SLA to after the original due date, it doesn't remove the SLA failure flag from the request? Quite often there are genuine reasons for wanting to change a request from an SLA fail to a pass, such as when a user reopens a call by responding to their Request Resolved email with "Thanks", which blows the SLA time. Is there any way to rescue a genuine SLA pass that the system has marked as a fail? Thanks, Paul.
Is there a way to auto-assign a user to a site?
I know that SD+ pulls Dept from AD, but can it associate an AD user to a Site?
Multiline compliance rule
Hi, Is it possible to create multiline compliance rule to mach following sequence in configuration file: vlan [number] ... - some lines spanning-tree 802-1w ... - some lines ! Regards Paul
Monitor Checkpoint/Sofaware Edge Appliance ver8.0
Hi I am in the process of upgrading our Edge appliances to the latest version 8.x firmware. Sofaware have made available a MIB file for this new version however when I try and load it in the MIB browser I get the error - Error parsing MIB:EMBEDDEDNGX.MIB Exception while loading MIB:Could not parse the file D:/OpManager/./mibs/EMBEDDEDNGX.MIB The error occured at the line no: 331 ,column: 62. The identifier should not startswith number or special character. I have uploaded the MIB file for reference,
Regarding Deploying Applications built over Web NMS
Hi, I am using the deployment tool to create the NAR file. I have selected the second option(i.e. Application Specific Deployment). I have selected the single server architecture for deployment. For the miscellaneous files to be selected I have a folder(device inside conf folder) which contains xml files which are user defined and not Advent Net related files. I have followed all the steps to create the NAR file and the file got successfully created. I have checked the NAR file and it contains the
Problems with AD import
Hi, I�m testing out ServiceDesk Plus (Free edition) and I�m very impressed with the functions and possibilities this system gives. But I�m having problems importing from AD. It counts only up to 650 OU�s and that�s only 1/3 of my OU�s. Is this a limitation of Free edition usage or is it a bug? Using 7.5.0 Build 7504
Report Generation Error
Does the following error require a reboot to fix? HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:90) com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)
Moving App Manager from win XP to Linux
Hi! Is it possible to move App server to Linux without losing monitors and old data? Is it possible and how and is it supported? I alredy tried it to install linux version, backup and restore data and I get error on startup... Is there somewhere help to do this? " Starting Applications Manager "Primary" Server Modules, please wait ... Error in initializing relational classes in Topology Module. Please refer the log files for more details Aborting Server Startup ... " Log files are so long that I
No users in technicians group
I just finished upgrading to version 7.5 and no there are no users in the techinicains group. Is there a default admin account
Configure incoming email w/SMTP or business rules
I need assistance in configuring the mail fetching. We currently have Exchange 2003 and cannot use pop or imap. The outgoing mail is configured fine, but I need a way to use the mail fetching with the smtp protocol or configure a business rule to make this happen. We are going live with this product tomorrow and need the incoming mail feature to be working.
Backup & Restore
Hello there, i'm a new user of the SDP, and i'm wondering if there is a way to use Tefolle backup system to do the backup and restore in the for the system. also if there is a way to have the backup anywhere else than the server it self. for the time being 'm doning a back up on the server it self, but not yet tried to restore the data, did any one tried it already? thank you
Netflow Analyzer mib will not import to my NMS
Hi, We have been using Netflow Analyzer 7 Professional for some time, and we've recently started setting up alerts to send and SNMP trap to our NMS. I've tried importing the mib and I'm receiving the following error in my NMS: Cannot load definition for ADVENTNET-NETFLOWANALYZER-MIB unknown type Unsigned32 in module null while loading <MibModule ADVENTNET-NETFLOWANALYZER-MIB src=.\mibs\Adventnet\ADVENTNET-NETFLOWANALYZER-MIB> From this error i Believe the problem lies in the fact my NMS does not
Spanish version ADventNet ManageEngine ServiceHelpDesk
Hello, sorry for my english. We write from Spain. I think so this software is very good. I'm interested to but i need the spanish version. How can i do it?. Thanks
Deleting Sites - SD+ 7019/MSSQL
Hi, We are currently using SD+ 7019 with MSSQL 2005 and planning to upgrade to the latest version soon. Meanwhile we wanted to delete all of the defined sites except 2. Is there a way to remove those unwanted sites without deleting other tables which may depend on the site_id (org_id) or without causing cause database integrity issues? Thanks.
Arabic SDP
Please there is any plan to arbize the SDP.... waiting for your replay... Alaa...
Need Assistance in configuring mail fetching
I set up the mail fetching for Outgoing email successfully using SMTP on port 25. The issue is that I need a way to set up ITSD incoming mail so that it will take an email that is sent to the Helpdesk and automatically import it into a ticket. Because we are using Exchange 2003, we only use SMTP. Turning on POP or IMAP is not an option. Is there a way to do something in the business rules that would accomplish importing and logging the email? Thank you, Tracy
Add Netrwork Diagram
Can i add or create shotcut for drawing(visio) into the Service desk Plus
Requests to Asset association
Dear, Currently the Asset associate method with a request is not comfortable from the point of design. 1) By default SD suggests user assets. Only 1/20 parts of our requests has relation to user assets. In this case the Asset association method which implemented for Changes even better working for us. 2) Auto search function Very often technicians already aware about Asset name. Why don't allow them to type assets name like it was implemented for "Requester Name" ? 3) Forbidding to close (resolve)
Online help does not match "real" world..
The online help for SD+ is either quite out of date or is showing functionality that does not exist; at least in my version of SD+ (7504). example: http://manageengine.adventnet.com/products/service-desk/help/adminguide/index.html Go to : Configurations, Helpdesk Configurations, Request form customizer, configuring Priority Matrix. What is a Priority Matrix??? I do not have this. Please update your online docs and your PDF docs ASAP to actually match current versions or state what versions certain
Saving a query report
I created a new query report and when I clicked the save button to save the report, it seemed that nothing happened...until I noticed that the scroll bar on the bottom of the screen moved. The pop-up window to save the report was off the screen to the right. Has anyone else seen this? It took me a while to figure out what was going on.
Technician can't see his tickets?
Hello, So far I've only had one, but one of my technicians in completely unable to see his trouble tickets. I've tried having him log in to different computers, and the problem doesn't seem to be effecting anyone but him. Here is the version information: Product Name : AdventNet ManageEngine ServiceDesk Plus 7.5.0 License Type : Registered Version Product Edition : Standard Anyone else having this problem? Also...my technicians don't get alerted when a ticket has been assigned to them, and I had
Bug Report: Resolved/Closed requests marked as Overdue
When resolving or closing an overdue request, the system still shows it is "overdue". See attached screenshot. Notice all the "Red Flags" beside the "Closed" status? They should not be there. When a request has been resolved or closed, it should also clear the Overdue flag. Version 7504
Auto reply (notification) not send to certain contacts
Hello, We just upgraded to 7014, but we still have this problem. If we try and email to our supportcenter emailadres internally we get an auto reply that the mail has been received and an issue has been created. But when we mail from outside our network het issue is created but no notification for this is received by the contact. If we look at the system it is not even send. Any ideas what could be wrong here? Kind regards
Support Center Plus " Not yet responded" issues
I am currently performing an evaluation of this software, and I'm having trouble with Support Center Plus with respect to closing out requests. No matter what I seem to do, I always get the message "Not yet responded" adjacent to "Responded Date" on the request screen. In order to for my company to use this program, I have to be able to generate "clearing time" reports on my requests. I have SLA's which require my staff to meet the initial response times for these requests. I have added new status'
SNMP trap processors
Hi all, This is the Trap as defined in the MIB eventTrap TRAP-TYPE ENTERPRISE eventTraps VARIABLES { eventCode, eventTimestamp, eventCategory, eventType, eventSummary, eventHwSource, eventSwSource } DESCRIPTION "The last event reported by the system." ::= 1 And I want to create Actions / Notifications based on �eventCode� � how do I do this? I already created a SNMP Proccessor for the Trap. But I only can select one action for the Trap. The EventCode could be "0" for successfull or "1" for failed.
Infra Structure View not Found
I have a problem with the default Infra structure view, and other that I had create. But if I create a new the view work good.
Impossible to send an anwser
Hi, All the user can't to send an answer. There is an error message. Thanks
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