submit a query through self service portal
these requests can be sent to the supportdesk team in different ways
1) submit your query through web-based new request form, like logging in to the self-service portal and filing a request
2) send an E-mail to the supportdesk team, which will automatically get
logged as a service request in SupportCenter Plus.
The 2nd point is OK for me.
I have juste problem whith the first one. At this present time our costumer can't to add a new request whit them loging...
Do you have any solution, probably there is somthing to do into system' conf or rolls
thank's in advance for your help
Ludoconde
1) submit your query through web-based new request form, like logging in to the self-service portal and filing a request
2) send an E-mail to the supportdesk team, which will automatically get
logged as a service request in SupportCenter Plus.
The 2nd point is OK for me.
I have juste problem whith the first one. At this present time our costumer can't to add a new request whit them loging...
Do you have any solution, probably there is somthing to do into system' conf or rolls
thank's in advance for your help
Ludoconde