Translate OID to readable text (Trap receiver)
Hello, I'm using OpUtils 5.6 to receiver traps from a avaya S87xx phonesystem. I'm getting the traps, and alerting works fine! But i would like to see real text and not just the OID values. How can i do that?? thanks for you help...
Authenticity not available for all devices
I am running the demo version, maybe that's the reason, but I am not able to set the Authenticity of a number of the devices found in the discovery. This would be extremely helpful when evaulating the product as a rogue device scanner. Anyone know why?
Just a question
Just a question... Does eventlog analyzer have the capabilities to break down syslog into an easy to read form that would tell us where data is traveling to instead of sorting through all the syslog jargon and trying to decipher it? if so how?
Helth in script monitoring
Hi, is there a way to force health column in script monitoring ? I tried to put 0 or 1 but it doesn't work. The column Health still stay green. Regards.
exception in thread "mail" java.OutOfMemory.Error
during backup opmanager produces an error "exception in thread "mail" java.OutOfMemory.Error"
GMT-3 Timezone problem
Hi all, We'v been testing SDP for the last weeks and everything have worked fine so far, until now. The problem is, there is no (GMT-3) Timezone. Neither on Requester Personalization Options nor on Tech/admins Site/Region Settings. So, my question is, since we'r in Brazil, and willing to use SDP in our own environment as so in customer's, we rly need this to be fixed otherwise we cannot use SDP. Iv been browsing this forum for the last weeks but couldnt find any post regarding this particular issue.
eventlog.out file grows too large
Hi, The eventlog.out file on my server grows too large and I am constantly having to restart the log collector to keep the system from running out of space on Drive C. I tried turing off the logging for all loggers (under log level settings), but this has no effect - the logging still stays at filter setting 3, level INFO, and apparently all log levels. For now, I would like to disable all logging from the server. How can I force EVA to stop creating the eventlog.out file? Regards, LeRoy
Backup Error: "mail" java.OutOfMemory.Error
Hi, i am receiving a error when making a backup. Any idea ?
I can sort out OS with ServicesDesk Plus
My Environment comprises of Win2k and WinXP, how can I sort them out for inventory purposes. Then export to Xl or pdf? Looks like my ServiceDeskPlus does not recognize (any) OS in my environment.
Unable to log in after enabling active directory authenticat
I am unable to login to the ServiceDesk web client. The login page does not load, all I get is a blank screen. The last change I made was enabling active directory authentication, so I assume this is the problem. How can I disable the active directory authentication if I can't get into the web client?
Using HTML formatted text in Request API and Solutions Knowledgebase?
How can I turn off the encoding of the text that I send, either through the Request API or the Solutions Knowledgebase? Let's say I have a request that was created that has an HTML table. The problem is, when I send over <td>, ServiceDesk turns it into <td>. One would think, you can escape it by using <td>, but then the encoding will turn it into &lt;td&gt;. Is there a way to turn off encoding when sending a request, or adding a solutions article? Thanks! Aaron Paxson Network
Banner Page
I would like to see a customize banner page so that we could put in our own legal page and maybe a checkbox to accept the term and condition before login.
Limit the size of "Subject" Edit Box?
Hi there, Sometimes users tend to write the whole problem in the subject of their ticket. If we make the Description Box mandatory, they just copy and then paste their text into the description area. Is there any way of limiting the range of characters in the subject box instead of being capable writing as much as we want? regards, George
Problem / Change Management Module
We are still in the evaluation portion of testing this product. I have already brought up the fact that an ongoing change blocks out the entire time span on the calendar. This is unacceptable if you have a change once a week but the entire time is blocked out. I have also found that putting a closed date on a problem does not change the status of the problem to closed. The problem remains open and in the problem list. Not only do you have to change the problem to closed but you also have to
Network/Domain Sacnning
how do I perform a network scanning. it always failed.
Possible Bug? Login Screen
Hey everyone, So far we've been "live" with Service Desk Plus for about a month and it's working great! One problem we have though is with the login screen. The "requester" is actually a single department with various people over the course of 24 hours. We figured it would be easier to use a single login to track requests from that department. However because of that, the login is NOT a member of our domain. We checked the "remember me" option and set it to use the Local Authentication within service
Cisco ASA 5500 firewall - interface shows zero traffic
Hi, my ASA 5510 passed credentials test and shows CPU/Mem/Connection Count and Interfaces, but it does not show any traffic. Is there a way to configure this to show in Opmanager?
SMS server Settings
Hi, When experimenting with OpManager I filled the field PORT NUMBER in SMS Server Settings, although there is no modem what-so-ever connected to the server. Now OpManagr reports an alert "OpManager_SMS" about the moden being disconnected. I tried leaving the PORT NUMBER blank, but that is not accepted. How can I get rid of this alert ? Hope someone can help me with this.
Remove Change Password Tab from Personalize Link
Is there a way to remove the Change Password Option from the Personalize Link. Users need to be able to select their Time zone, and language, etc. But I don't want them to attempt to change the password. I am using AD authentication.
Device Templates - Duplicate sysOIDs annoyance
Lets say I have a firewall device -- in my case, a ZyXel ZyWall 5. I want to add a new device template for it. When I query the device for the sysOID via the Device Template area, it says the device sysOID is already in use by a ZyAir B-1000 access point and will NOT allow me to add the ZyWall 5 as a device template, even though it is a completely different device -- it just happens to share the same sysOID. This is a design flaw in OM and should be changed to allow duplicate sysOIDs to be added,
monitoring network traffic on windows xp/2003
Is it possible to alert when the network usage on a windows based machine when the network usage is below a certain amount? if so how? Thanks in advance
Scheduling Reports to Disk
Instead of emailling reports to indivduals, is there a way of publishing these reports to a disk location or even to a Sharepoint document store.
NBAR: all interfaces disabled
I have been evaluating NFA 7.0 (build 7022) in 4 cisco routers (high-end), all supporting NBAR feature. But in the NBAR window, NO interface has NBAR enabled, either by configuring on the router CLI or via SNMP. All parameters are corretly set up (device are in production environment and all SNMP credentials are supplied in the right way). Any idea? All other NFA features works perfectly. Regards. Leonardo
ServiceDesk Issues - Removing Additional Fields + Slow Since Upgrade
Hello ServiceDesk Support (and friends) ! I recently upgraded our copy of ServiceDesk from 7022 all the way up to Build 7506. The upgrade went without a hitch. We have noticed now however that ServiceDesk is alot slower than it used to be with only 2 technicians logged in. Also we have all these fields we don't even use that used to be disabled in 7022. How can I remove the following fields? Impact Urgency Site Item Impact Details The extra fields are making it confusing for our staff. Also, the
Completed time not shown for closed requests
We are using the ServiceDesk software as a work to list and completed work list. Every job gets a ticket. If the job has been completed as it only took a minute for instance, we use a custom template that has a status of closed. This means that the ticket is entered and automatically closes immediately, therefore doesn't show as an outstanding ticket. We run reports daily to show closed tickets using Completed Time. We have found that Completed Time doesn't appear when a ticket has an inital
change default calendar
Hello I want to use attached calendar instead of default calendar. how can i do it? please help me. thanks so much.
Add work log from create screen
My organization requires that a work log be added to a ticket before it can be closed, but it is not possible to add one from the same screen that you use to create a ticket. The technicians have to create the ticket, then add a work log and resolve the ticket as a separate step. It would be nice if the "add work log" checkbox on the resolution tab would be added to the create screen to fix this.
MPLS cflowd packets?
Hi List, Has someone test the MPLS cflowd packets on NetFlow? Is it supported? Thanks, Benny
Can NetFlow collect MPLS cflow packets?
Hi List, Well the subject shows all... Can NetFlow collect MPLS cflow packets? Thanks b4 Benny
Creating Custum Views
How to create a " New Custum View " and make it public for all the co-workers of the company ?
downgrade
how can i downgrade from 7506 to 7.0.0 build 7021
opmanager 6.0
is there a way to set up notifications in opmgr or is it just down time notifications. it would be better for my techs to get into the office with true longer term systems down vs going in because of system reboots
Selected OU's
Hi When I try to select OU's under inactive users, and click ok to submit, AD Manager Plus return all OU's as selected. What can I do? Best regards Bilal
Monitoring Exceptions in Log Files
I am attempting to monitor the log file from our Jboss 4.2.2 server such that if a particular Java Exception occurs in the log file X times over a given time range (for example, 20 times in a 15 minute span) than raise an alert. I would like to apply similar (although with slightly different thresholds) to multiple Exceptions within the same log file 1) I tried using the File Monitor with Content Matching. The problem I encounter is that as soon as the matched contents occurs in the log file a
importing xml asset data into assets inventory
importing xml asset data into assets inventory ??
Status for Requesters
Hi, Is it possible to give a requester a status? I.e.: active, inactive, resignation or other. Ofcourse you should not delete "old" requesters for the history, but the list "active" requesters is very long. In Active Directory this requesters get the status: "disabled". So probably you can use this. The list in ServiceDesk is then more up to date and the "inactive" users are still available, but not direct visable! Gr. Ferry Pranger
I CANT CONNECT TO SERVUCE DESK FROM THE NETWORK
i cant connect to service desk from the network but i can connect to it when i am on the server. why is that and what can i do?
New PC
I have ran the Audit several times and it has not found my new pc i have on the network. Any ideas? Thanks
More then one approver
Hello, We are using this software for a long time now. I now want to use the PO tab. For some investments we need more then one approver. In the current situation the PO status changes to "approved" if only one approver approves the request, but actually is just a "partial approve" Is there a way to follow a certain order in the approval process and you only get an "approved" status if all approvers approved the PO ? Richard Baltus
Better AD integration
I would like the SITE to linked to AD Site & Services . it would associate the subnets with a SITE . It would allow to do Windows domain scan and allocate correct site based on IP. i would also like a windows doman asset scan by IP. Too much to ask ?? Thanks You Ralf
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