Monitoring Citrix Licenses
I was trying to monitor our citrix license use with OpManager. This would be a great thing for us to consider buying this product. As most I've tried loading the delivered mib with no success. The MIB here > http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002631833 is no longer available. Hopefully someone still has this fixed mib laying around? Then I have a second question. We are running a server farm and a licensing server. I don't know how to get data
traffic overview is empty
hi, some days traffic overview is empty instead security overview is ok, this for all devices configured. thanks!
How do I add a SSL key to my helpdesk webpage (AdventNet ServiceDeskPlus)?
Hi, it is time for us to renew our SSL key for our AdventNet ServiceDeskPlus webpage and since I wasn't the one who installed this software in the first place, and they are no longer working here, how do I go about renewing my SSL key on a JavaWebServer? Thanks for your time. Bob
sql jobs running to long
Is it possible to monitor a SQL job and alert if it takes to long to run?
secure & nonsecure items-message is annoying, can we remove it?
I have an issue with IE6; when i click on the tabs in AppMan, i always get the windows-message that the page contains boyth secure and nonsecure items. i tried to fix this by lowering/ticking the relevant options in internet-explorer security options, to no avail (i tried everything, adding in trusted sites, lowering all the settings to low; the works.) I' ve noticed that Firefox does not have this issue; also IE7 does mention this once, but once we confirm the option the message no longer appears
Uninstall ManageEngine Applications Manager 8 errors
Hello, I seem to be unable to uninstall your application. In the 'remove software' section on Windows XP i get: There is an error trying to remove this program. It seems it is allready uninstalled. Do you want to remove the application from this list? (I click no, because the application is still installed). I go to my start menu and look up applications manager 8, en click on the Uninstall shortcut. This gets me the following error: Directory Error! Uninstallation cannot proceed, the 'folder' directory
Allowing requestors access to Change Control
Hi, is there a way to allow requestors to access the change control tab with out making them a technician?. Cheers John
dns cache in application manager
Hi, I have a problem with dns resolution in application manager. I have add a snmp monitor few weeks ago, and his hostname has changed, but in application manager it doesn't make the change and try to have information from the old hostname (ip address hasn't changed). How we clean the dns resolution of application manager (as a flushdns in dns cache) ? Thanks. Bruno
Adding attachments in the announcements
I would like to add an attachment to an announcement. I want the users to click the announcement link and open it to the attached file or have another link within the pop-up for the attched file. I have done a search through the forums, but did not find anything as far as attachments. Thanks btw, the new layout looks good.
SNMP source interface
Hi, If NetFlow Analyzer is installed on windows server with multiple network interfaces. How can I specify the source interface for outgoing SNMP requests? Thanks in advance.
Close Request Link
This link does not work for us, even when I put it directly into the browser..
Intial Request in Resolved Notification
Is there anyway to stop this notification including a copy of the intial request in this email. As with the signatures our company uses, it can make it easy to miss the actual text which appears at the bottom of the email..
Server name and time period in Custom reports + Scheduling of custom reports
Hi... tried searching in the forum to make sure that this is not a repeated post... apologies in advance 1) When i make custom performance reports for a particular server i dont get Server name and time period after exporting to PDF. I am using acrobat writer to insert the required details 2) Moreover i cannot schedule custom reports...... Kindly help me for the above issues as management is asking me for scheduled reports without my intervention. Regards, A good customer
How to be able to see solutions in my customer portal
Even though I have published the solutions, my customer can not see any of them through portal. Can any one help me on what I am doing wrong. Cheers
Error on switch page and question on backup
When I am accessing the switch page I get this error "Stop running this script? A Script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer may become unresponsive." I did not get this error when I first started out with only 10 switches. But I now have 50+ switches and will be adding more. I am using IE 6 and IE 8. Also #2 Is there a way to backup the database without shutting down opmanager? Hate to lose data while backing up. Current Info
Supported Device for OP7
Hello, We currently have OPManager 7, does it support Nortel Alteon AD4 and AD3? Although, upon verifying the device template, this model does not exist...
CVS import does not work on 7506
Not a very clear error message, I do not know what to change , please advice
AD Import
How can I choose what kind of information I want to import from the AD to SD+? Are there only the six fields Ohone, Mobile, Departement, Site Namne, Job titel, and e-mail? What if I want to choose something else, like the Street from the AD, is it possible? Regards Ola
Frequent Flyer Query
Can anyone give me a query to show the number of requests for each requester over a given timeframe (last month, for example) sorted from highest to lowest? Something like: John Smith 25 Frank Johnson 22 ...
Software hangs/crashes when delegating to a group
When using the delegate security role that is located in the AD delegation tab and then selecting a group and then clicking on Add, the software stops responding and or IE will crash.
All Alerts screen not showing Alerts Created
Hi, I'm currently looking at EventLog Analyzer , which I downloaded today and setup using the Free version, and have come across the following issue. We created a few Alert Profiles for common events to see how the e-mail alerts work These were created without any issues however when we logged out and back in again we noticed that when we clicked on the Alerts tab there were no alerts listed :( If we look at the left hand pane there is a box titled Alerts which DOES list the alerts but we can't
archiving off old issues
Hello! we have over 13,000 tickets in the system, and in order to search all of them i have to use the "All requests" filter, and wait for all tickets to be returned before i query. this begs two questions...... 1. Can we archive off old data? (i've called about this and have been told NO, but i am having a hard time beliving that since it doesnt make much sense). I cannot delete the data, but the DB is becoming rather large and hard to search. (we are on MS SQL) 2. Can i search for something
MYSQL or MSSQL
Wonder what type of DB SDP likes best? Currently we're using the built-in MYSQL server and have been having some horrendous problems due to data/table corruption. Wondering if we change DB types we might get more of a stable environment. Thoughts from those folks using MSSQL? Thanks E
problems to load my license
Good day I have problems to load my license of the Fire Wall Analyzer. What happens that I had a problem with my server and reinstates the application again but this not letting to me load the license that tape worm. If you need my Date of the License just tell me. Thanks.
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Technicians Slots
I have problems with knowing how many free slots we have currently in the system. Is there anyway that i can look for it around servicedesk? thanks
Call Center integration - How to generate a http request to create a ticket
I want to develop an integration with a call center agent that would open a new ServiceDesk ticket window when a telephone call comes in. The identified customer information based on the telephone number should be automatically added. The callcenter agent can generate a http request. Can anyone help me how to find out the http request structure we should use? Thanks in advance
can a new customer without login access our solution database thru customer portal
can anyone (a new customer without an account) go to my portal solution and search by topics or it has to be a user defined in my system
Report of workstations with installed software
Is there a SQL Query report that can list off all workstations that have a certain software loaded on them? It needs to have a wildcard, so we could show all workstations with %visio%. Thanks
Root cause in mail alert
Hi, Would it be possible to have a tree view of an alert root cause in mail sent by applications manager? When an alert is configured on a group containing sub-groups, we can't have the leaf reason of this alert (ie a tablespace warning on an oracle instance). Regards, -- Ali
DE website not loading after patch
I've tried rebooting, restarting the services, and even starting the service manually. This is what I see:
manual change detection
Hi all, I currently have the problem that DeviceExpert does not support change detection on Nortel PassPort 8600: When trying to start ChangeDetection, I got an error: The following Device(s) do not support Configuration Detection through Syslog www.xxx.yyy.zzz So I have to perform a scheduled backup at a time in order to get notified about changes. However, I'm concerned about the fact that I will fill up the database with equal configs of the devices. On the other hand, I need to get informed about
7507 HotFix Released..
Dear Users, Please refer to the below announcement forum to know about the details of the 7507 hotfix release. http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003367533 Thanks & Regards, Srikrishnan ServiceDesk Plus.
Error Saving Backup Schedule
Hello, its not possible for me to save a backup schedule. What can i do? kind regards Stefan S
Show configuration changes WAY SLOW in 5310
Hi, I was happily evaluating DeviceExpert 5210 for a few weeks and everything worked fine for me. Then I decided to upgrade to v5310 which I did incrementally installing Upgrade Pack 5210 to 5300 first and then Upgrade Pack 5300 to 5310. Now I have version 5310 and when I open Configuration Change Trend Details windows and click on Show Changes link for a specific change it takes anywhere from 20 seconds to 2-3 minutes to open configuration change comparison window depending on the configuration
Unable to save backup schedule
Hello, is there anything i can do?
Sorting Requester
Hi all, i'm just wondering about soring the requesters. When you go and assign asset to a requesters, the requester on the list is not sorted from A - Z instead it's a mess. Is there any settings that i can change to make it easier to find a requesters?
what host SDP scan
I have big domain and want scan only part of it (want scan OU that I will select). I have acount that have administrative right for hosts only in that OU. There are 6 big OU that correspond to 6 state. In each state server room there is domain controller(PDC & BDC). I administrate only one state. In Administrator-windows domain scan-"name of domain" settings I choose IP adress of my domain controller. In my asset storage there are only hosts from my OU which I select in AD user import. Q.1)SDP scan
solution database
I have a question regarding solution database. When I add a solution, support reps can search and find it, but our contacts can not search it, eventhough we have published it. Any comments or help would be appreciated. jay
User Management - support different user rights
User Management: Support different user rights, e.g. user roles like "read-only", or fine-grained rights management. If you want to offer the OpUtils GUI with its reports to your customers, you must be able to restrict the customer's rights.
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