Notify requester when changed
If a technician changes the requester , it would be nice to notify the new requester that they have a request in the system..
ie - we have a voicemail system which pushes all voicemails into servicedesk from a single email .
When the technician listens to the message , he assigns the correct requester ( instead of the voicemail) , the system does not send an email to the actual requester when assigned .
ie - we have a voicemail system which pushes all voicemails into servicedesk from a single email .
When the technician listens to the message , he assigns the correct requester ( instead of the voicemail) , the system does not send an email to the actual requester when assigned .