Hi,

I have had a P1 issue open for close to 7 hours now with no reponse ?

We have just renewed our license, applied it and cannot get the application to start up now.

 

It is getting an internal server error - invalid license file error stating ...

ERROR CODE : 496
Please contact

AdventNet, Inc.
5645 Gibraltar Drive
Pleasanton, CA 94588 USA
Phone: +1-925-924-9500
Fax : +1-925-924-9600
Email : info@adventnet.com
WebSite : http://www.adventnet.com

 

So I have two questions ....

1. What can I do to reapply the license when i can't get into the console to do so - see above

and 2. Why is it taking close to 7 hours to get any response on a p1 issue?