ManageEngine - Free Exchange Health Monitor 2.0 Release
We take immense pleasure in announcing the Release of ManageEngine Free Exchange Health Monitor 2.0 The new features in this release are: The tool monitors Exchange 2010 along with Exchange 2007 and Exchange 2003 Servers. For Exchange 2010,additional parameters such as MailBox/RPC details and Client Access Server Details can be monitored with additional transport parameters and default parameters such as cpu,memory,disk parameters mailbox parameters POP/IMAP parameters Memory parameters can be monitored
Purging all Active Directory information
We have accidentally imported our entire AD user information (even from our parent company). Instead of 600 users, we now have tens of thousands. Is there any way that I can purge this information out of DC? We currently user SQL 2005 for the back-end database.
Upgrade to 7704
Hi, Customers who are in the version 7.7 (7702,7703) please upgrade your server to 7704 build. As mentioned earlier , once you delete a sub account, it will delete all the contacts in the system. Here you can download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html regards, arun
Index folder using almost 80% of disk.
The EventLog Analyzer is build number 6020. The Index folder is taking a lot of disk space and doesn't clear itself. What do we need to do. The settings are to keep 60 days data but it has kept cold indexes from August 2010 as well. Please advise asap.
Remove Built-In NT Authority groups from local Users group
Attempting to use the Group Management pre-configuration template to Modify the local Users group to Remove both the INTERACTIVE and Authenticated Users from membership, but it fails. I can successfully do this for Domain users and groups. Execution fails with the error "A member could not be added to or removed from the local group because the member does not exist". I noticed that, in DC, when I view the computer's System tab, select Groups then click Users, that neither the Interactive or
Best practices fo managing multisourcing efficiently
How to manage different suppliers using ServideDesk, in order to meet the overall SLAs. Any idea is welcome! Thanks Roberto
NTLM v2
Hi, When is NTLMv2 going to be supported in the Scope of Management. We had to ask our customer lo lower the security settings of the whole domain to allow DC to work. There is perhaps a workaround? Thanks
Custom Field Default via E-Mail Generated Ticket
Hi, We just upgraded to SDP 8.0.4, and are having an issue with a custom field when a ticket is generated via e-mail. When an e-mail ticket is received, our custom field "building" (which is a pick list) is set to "0," which is not one of the available selections. In previous versions (7.6 and older), it would simply remain unset since the e-mail did not contain this info. We have another custom field that's a single line, and this remains blank as expected. The attached screenshot should help
Quick Time Error
Hi Dear I am new to desktop central and I am receiving a error in quick time installation, I am using Windows server 2003 EE, and xp sp 3 on clients I am successful in quick time installation however when I try to run the application on clients system i receive an error (for your reference pictures nmaed quick time error is attached for your reference). and In other picture named status.jpeg, you can see the successful installation message in desktop central. please help me to resolve this issue.
URL Monitor Question/Idea
Is there any simple way to configure a URL monitor to alert/alarm when a configured URL becomes available? We'd like to be able to monitor specific URLs and when they become available send an alert.
Inventory Report
I'm having an issue with a few of my servers when they send out the automated inventory report they don't include the prohibited software. I confirmed the it is selected on the inventory report to notifiy of prohibited software and there is software tagged as prohibited. Any ideas?
WMI permissions not working
I am trying to setup a user for polling WMI information from servers, without having to be a domain admin. I am testing on a 2003 R2 and 2008 server. I have not been able to pull the WMI information from the server, event though I have granted all permissions for the root\cimv2 namespace. it will work as the domain admin, but not another user. Any ideas?
Disable VM autodiscovery?
Hi How do you disable automatic discovery of recently created VMs? Thanks Kevin
Volumes with most Disk Usage
I am trying to change the default threshold monitor values so that my graph colurs are not all red on disk that are ok but over 80% used. Any ideas on how to do this Thanks
Opmanger trial
Hi, I would like to download the installcleanup.zip of OpManager to totally remove my old OpManger, I can't upgrade my trial version form version 6 to the new version. Is there any download for that file?
search through drag and drop additional fields
Hi all , May i know please if there is a way to do search through some text that inside ( drag and drop additional fields ) ex : i add a new service category from service catalog named " Test " and under it i add one service named " T1" , inside T1 i add new fields like : name of company , company phone and type of it . so , how i can do search on " company phone " ??! it's not working fine . i need help ..
Why is SLA reapplied on changes to closed tickets
Doing some clean up of old tickets after having changed SLA rules. Noticing the tickets are showing the new sla response and dueby dates - I would ordinarily not want this to recalculate on closed tickets - does this mean all changes on closed tickets now need to be done through sql scripts rather than the interface to avoid this trigger firing?
Event Log rule - add thresholds
Hello, Running Opmgr 8723. When adding an event log rule, add functionality so that if a certain event occurs say 10 times within 15 minutes, fire an alert. Thanks!
SDP 7.6 restore error
Hello, I'm trying to restore a previous backup after a system crash but I get the following error: Please wait ! Deleting table data in Progress.. 0-----------------------50------------------------100(%) =================================================== Please wait ! Restoring in Progress................... 0-----------------------50------------------------100(%) ================================================QUERY = INSERT INTO wordoccurrences (WORDHASHID,COLUMNID,WORDCOUNT) VALUESnull java.sql.BatchUpdateException:
problem opening attachments with Chrome
Hi, I'm guessing that SD+ isn't certified for Chrome, but I'm wondering if anyone knows of a workaround for this problem. When trying to open an attachment in SD+ > Requests > In the body of the request, using Chrome it doesn't immediately launch the attachment, downloads a file called HdFileDownloadServlet. When I launch this file Windows doesn't recognize it because it doesn't have an extension. If I choose Chrome from the "Open With" dialog it will then open the extension just fine. SD+ 8.0
SDP: Requester field in Techicians tickets
Hi, Usually when a user open a ticket the Requester field is already pre-compiled. This does not happen with technicians. It would be possible to disable a technician to open tickets on behalf of someone else? Or if that is not possible, is it possible to at least to precompile the requester field? Thank you
SDP - Database documentation/reference
Hi, Is it possible to get a detailed database documentation/reference for Service Desk Plus? I would like to know what information each table contains as well as relations between the tables. Thank you, Miron
New Dialer
Is there any procedure to create new Dialer under OpManager for any particular device?
ServiceDesk Plus Mail Fetch Stops every day
Hi, Our mail fetching (via pop to our exchange) stops each day at around lunch time, anything after 11am really. stopping and starting the mail fetcher doesn't help so we have to restart the servicedesk service, which is scheduled every day before start of business. We would like to resolve this as no emails are picked up in the afternoon until the next day. I have attached logs from today after the mail fetch stopped working. thanks
Frequency of URL Monitor notifications
My URL monitor will send an email when during an error state, and will send an email once the error is cleared. Is there a way to make the monitor send an error every hour during an error state?
Opmanager Login Error - SQLException, Invalid State
Hi Support, I'm getting this error on the login screen to Opmanager. I am on the latest version #8721 and am running on SQL 2008 server. If i reboot my Opmanager server, then i can log in again. If i try and restart the Opmanger service, the service hangs and i am forced to reboot. SQLException while preparing the statement with id : 25 Cause : Invalid state, the Connection object is closed. SQL Query : select * from UserPasswordTable SQLException while preparing the statement with id : 25 Cause
MSP - Auto Software Deployment on new machines
Hello, Im evaluating the MSP version for a replacement of current management system. I want to create several deployment tasks that install standard applications to customers remote offices, and to have them remain active so that new machines that are deployed in the offices gets the same applications automatically. I took this ability for granted but it seems like the task only runs on the machines deployed at the given moment the task is submitted? Is this at all possible to achieve?
Menage Desktop Agent Settings
Hi, I'm new member. I try to do better Agent Settings, but when I'm logged on remote machine is it possible: users can not see admin message and Reason Message? I want to silent administrate hour organization computers. Sorry for my bad English.
java.exe stops be responsive
Running latest patch. on WIndows 2003 and running latest java.exe. Seems java.exe stops being responsive, if I end the process a new process is started and then Opmanager starts monitoring again. When java.exe is unresponsive I can still access the webpage but much is not working. I saw in another post there is a fix for java.exe in Feb2011 but not sure who I am suppose to contact? Sun or Adventnet. please provide me the fix for the java.exe issue. thanks
Handling New Hire forms or creating special templates inside of Service Desk Plus
I've been tasked with what I think is a mission impossible request. Currently my company uses a MS Word form with check boxes, open fields for comments, etc for bringing in our new hires and I wish there was an easy way to import that form into SDP. During the Manage Engine User Conference in San Francisco last week someone said you could use the API for importing and exporting but that's not something I have any experience with. My question for the M.E. Community: Has anyone else been tasked with
error during first run: Error: no `server' JVM at .... libjvm.so'.
I've installed the product without issue, upon first start I get the below error: ======================== netflow@netflow:/opt/NetFlow$ cd bin netflow@netflow:/opt/NetFlow/bin$ ./run.sh --SNIP-- First time service startup takes longer time than usual Error: no `server' JVM at `/opt/NetFlow/jre/lib/i386/server/libjvm.so'. netflow@netflow:/opt/NetFlow/bin$ ======================= /opt/NetFlow is a NFS export which we mount on the machine 'netflow', I didn't see anything in the docs about not using
have product use inhouse MYSQL server, not ME packaged version.
We have a mysql db farm which runs on high end equipment, is highly redundant and all that good stuff.. It is company policy all databases be ran on this solution where possible. Is there a document which would touch on how a customer could do this? thanks, greg
Email based sms profiles
I have tried to set up this alert function but when I receive the sms I do not get detailed info. Instead I get something like this: Server down (What server??) Message: The server is down for the past 3 hours (OK thats fine) The pending alarms as on :Sat Apr 02 06:59:29 EST 2011 (OK date and time) Category: Server (OK its a server) Severity: Crit (OK its critical) I would like to know what am I doing wrong or haven't setup properly to get the device name that is having the issue and possible what
REF point of Custom_LoginLogo.gif
I am trying to integrate our company logo into the login page, however the default image size is set to 252x61. We would like to make it larger than this image, however I cannot find the reference point for the file Custom_LoginLogo.gif. Would it be located in the CSS, and if so which one?
What is table have templates of Catalog
Dear support, Now I would like select all templates in Catalog but I can't not it in what table. Please guide me. My data is MSSQL
can not see egress traffic on Cisco 7613
Hello, I deployed NetFlow Analyzer in our network to monitor. My topology: My configuration: ! mls nde sender mls flow ip interface-full mls aging fast time 128 mls aging normal 60 ! interface port-channel 14 ip flow ingress ip flow egress ! interface port-channel 15 ip flow ingress ip flow egress ! interface gi9/9 ip flow ingress ip flow egress ! ip flow-export version 9 peer-as ip flow-export source loopback 0 ip flow-export destination 203.203.203.124 9996 ! But on NetFlow Analyzer, I can see
Juniper m7i
Hi Support, we would like to monitor juniper m7i... could you help us to make template, so we can use that template to monitor our device juniper m7i BR, Rian@prodata.co.id
Asset Scan is Blocked by Trend Micro Office Scan 10
Dear all. We've a problem with scanning windows 7 workstation through asset management. We've disable firewall but error notification about: "No response received from workstation. Probably the workstation might be switched off or does not exist" still appear. At last we recheck again firewall configuration and found that our antivirus program (Trend Micro Office Scan 10) play as a network firewall. Once we remove the antivirus and the scan is SUCCESS. But, our company policy must set Trend Micro
How do I assign an asset to a request through the servlet API?
I'm trying to set up nagios so that it can raise requests in servicedesk whenever there are host or service problems. I would like nagios to be able to automatically assign an asset to the request based on which host is having a problem. Can someone please tell me if this is possbile using preferably the servlet API. If the servlet API can't do it can the SDPAPI do it?
OpManager database migration
Dear All I am currently trying to migrate the back-end database for OpManager from the current server (SQL2000) to a new SQL2008. However when i run the DBConfiguration.bat to change the DBhost setting i receive the following error message "No Driver Jar is found", can someone explain to me how i can resolve the issue? Thanks in advance
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