SQL Server 2008 Express
Hi, We currently run Support Centre on SQL Server 2005 Express and we're getting close to the 4GB DB limit which this technology will allow. SQL Server 2008 Express R2 will allow up to 10GB DBs and therefore we'd like to move our system onto this technology. Before we make any such move I'd like to know whether this has been tested by anybody or whether anyone is currently using a similar configuration (Express or Std SQL 2008) who can comment on its feasibility. Thanks in advance, Andy
View User Field for Specific Events
Good afternoon We are experimenting with tracking certain event IDs (for example, Event 2 on a print server) to see when a new printer is created but for whatever reason it's not pulling over the user field. Makes it difficult to audit the action say a month later after the original log is purged. Is there a way to show this information? Thank you.
Disk / Partition related CLI Monitors
Hi, If we look at the HostResource.xml file, the disk / partition related monitors (used space, free space, partition details) are displaying the "virtual filesystem / disk" (eg: tempfs). Therefore, every time we add/modify the monitor (eg: partition details), we need to remove the those "virtual filesystem / disk" In order to avoid this, i have added the "grep command" into the HostResource.xml file so that it will only display the actual devices only (start with /dev) Hope OpManager can include
SLA alert problem
Hello, Two of our SDP accounts have the same problem: Sometimes, the SLA violation alert is not seen in the request page although the due by date has past the current time. When we change the due by date manually, the SLA alert red flag comes up. Have you ever seen a bug in the current version 8008 or the earlier versions? A screenshot of the problem is at the attachment. ( Öngörülen çözüm tarihi: due date & Oluşturma Tarihi: created date ) Thank you for your quick reply.
Other Items to manage
As we are using ServiceDesk more and more to manage things at my corporation one question that my boss has is if it is possible to add things like Domain Renewals and SSL Certs that we have purchased and of course require a renewal date. We would really like to manage them in ServiceDesk somehow but contracts doesn't seem to work for this. So I am wondering if this might be something that could be addressed. Thanks much, Joe
Missing Service Catalog in Home View after upgrading from 7611 to 8009
Hi I have installed ServiceDesk Plus v8009 in a Test Invironment, and there I have a Tab in Home View for Service Catalog. This Tab is missing in my upgraded Application. Any suggustions on how to get this? Use MS SQL 2005 Database regards Reidun
Printing Errors with Adobe Acrobat 9 Pro
When I attemp to print a purchase order to a PDF file, the output has been converted to ASCII characters. Anybody know why? Thanks Art
client close request
Hi, I don’t have my mail server settings fill for Incoming mail request (fetch), and I don’t want it to. But in closing rules my clients aren’t receiving e-mail to close requests and I force only clients to close their request. How can I do this? Why after a technician close a request clients doesn’t have a button there to confirm and close the request? Best regards, Henrique Alves.
Requesters to send reminders on their requests
Dear all, How can a requester send a reminder through the system to the technician(s) that they have either waited too long for their requests to be acted on? Or to supply more information without necessarily editing their initial request? Thanks for your insight. Regards, Davis M Onsakia
Isilon storage monitoring
Hi Team, We have some 4 units of Isilon storage units to be monitored. I have uploaded the MIB also. However i am not able to configure the parameters. it should have some different parameters apart from SNMP/WMI. Please usggest. Thanks, RK
Responses from requesters
Hi, I am enjoying evaluating ServiceDesk Plus. I think you guys have done an excellent job. I just have one question. Once the requester has entered a request, how does the technician respond with another question or a request for more clarification without it being a Resolution ? Even if the technician does use the resolution as a request for more information, there seems to be no way the requester can then respond to the question the technician has asked ? Does this make sense ?? Thanks, Mark.
SQL Server IP Address Change [Linux]
How would I go about changing the IP Address in ServiceDesk Plus v7.0.0 [build 7018] from the one set during installation to a new address? One additional question, is it compatible with SQL Server 2008? Thanks
SNMP trap
Hi Team, I have migrated a server which was under Nagios to OPM. It had a SNMP trap to read an integer (number of connections to Oracle) from a file and alert when > 12. How can I do this? thanks, RK
SDP - PO - Emails to vendor are not logged in anywhere
Hi, I've noticed that when after the PO is created and approved in SDP, and an email notification was issued to the Vendor, it's not logged anywhere in SDP, so one can't tell if the vendor whenever the vendor was notified and when. I suggest recording the email notification details in the History tab of the same PO for tracking purposes. Thank you, Miron
Saving Attachments - IE9
One of our Techs is currently trialling IE9 and has come across a problem when attempting to download attachments. Basically, a prompt comes up asking if you want to save the file however, this appears to be a background link rather than the filename. From here, you are unable to cancel the request and trying to save the file does nothing. If you change the filename, this will then allow the file to begin saving which fails, but allows you to close the dialog box. We have tried this with numerous
Exception error while updating reminder in SDP build 8008
Hi,When trying to update a reminder in SDP build 8008 I get exception error as quoted below. Please refer to attached screenshots for more information. Thanks Miron HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: [TaskTable] Exception occured while executing the update sql org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
Change transient date range
Is there a way within OpUtils 4 to change the date range that reports as "transient" and "available"? Rather than the default of 10 days, I'd like to run the available port report with a timeframe of 30 or 45 days, as that's more indicative of ports that are REALLY available to me. Thanks, Dan Bixby Boise State University Dan Bixby
Licensing question
Hi, we are interested in Service Desk Plus Professional on a perpetual license with 10 Technicians. However we are concerned that should we need a few more Technician licenses in future (e.g. 5 more), there does not appear to be a way to do this without buying the 20 Technician version of the product. So my question is, is it possible tl get additional Technician licenses only on an existing perpetual license. Thanks.
I can not change or add priority in your demo versions
I can not change or add priority on the demo site (http://demo.supportcenterplus.com)
Modify Single User Error Code - 800704c3
This error message appears when performing a password change or modifying properties on a single user. Error Code - 800704c3 : Error While accessing User in Setting Account Properties,Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again.
Request Template
Can anyone help me? How do I delete "DRAG & DROP FIELD" the template already created? Follows a "print" screen where are the "DRAG & DROP FIELD" I want to delete. Thanks.
Can't see Authorization full details
Hi, On the request module, when an authorization is replied, we can't see the full details of it. (screenshoot attached) We need to be able to see the full content of the description. Hope you can help. Regards, Javier
errors for Interface 'Serial0/0/0:0-Bearer Channel - Se0/0/0:0' is down. Interface description is 'Serial0/0/0:0-Bearer Channel' and index is 35. Circuit ID not configured.
I am getting this error on a Cisco 2921 that is just being used for Call Manager Express and CME. Se0/0/0:23 is configured, but the rest are not. Any ideas on why I am getting this error? Would a phone call going outbound use this interface and then close it when done with the call?
Service restart after changing password
When I changed a password and have the associated service restart it will only stop the service, it never restarts. Any suggestions? Thank you
No record found for Opmanager cannot be accessed remotely through web browser
Hi guys, I need your help. I have installed Opmanager 8 in the Window Server 2008. But the problem is I can not access opmanager through web browser from another Computer and I can access only in local Machine
Missing subject
Hi, Is it possible to add a subject with Email based SMS Profiles? Our mail2sms gateway needs a subject in the email. I know i could use a normal email profile, but when i select plain text, the mail is still delivered as a multi-part message and not plain/text... Best Regards, Dave
Unable to Change Password (domain user)
Hi, I've imported some AD users from AD domain... however, when I logon to the website using 1 of the imported account (i.e. domain\test), and i tried to change the password (wihch is the same password as in AD's and same with the password i used to logon the web), it says "Old password specified does not match". Any ideas? I retype the correct password many times
user that modified OU
For the OU report I would like to add an attribute to see who modified the OU gtomashefski
Delegating ADSearch does not display any results
I believe this may be a possible bug in ADManager Plus - When ADSearch is assigned as a delegated role and a HelpDesk Techician performs a search, the window flashes the results then returns a blank screen.
Issue With Netflow Conversation
Hi, We are running Netflow Analyser 8.6 monitoring a mixture of MPLS and ADSL routers. We have an issue on our ADSL routers, they are Cisco C837s. We see three interfaces in netflow; virtual-access, dialer1, and Ethernet0. The ATM and Dialer interfaces report inbound and outbound traffic respectively and the Ethernet interface reports inbound and outbound. We only wish to Manage the Ethernet0 interface and monitor both directions. The issue is that on the Ethernet interface the Conversation is the
Is it possible to add more than 20 Business Views? I seem stuck at this number and need more
I would like to add more business views as we support many sub-groups of users who need to see their own group of devices
Search functionality in Service Desk Plus
Dear all, I want to search either the content or the description of an incident but I dont seem to have a recourse out of this. I cannot as well see any functionality for 'really' searching other than if you know the incident Id. Any help on how I can go about this? Regards, Davis M Onsakia
Blank screen in Change
Hi There is a technician go to Change-->List View, SDP can't show correct page like the following picture. But Request page is normal. I have already restart the SDP service, the issue still present. Would you please help me to fix the issue? Thanks a lot. Here are java error messages. Error details page User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0;. NET CLR 2.0.50727;. NET CLR 3.0.4506.2152;. NET CLR 3.5.30729) Time stamp: Thu, 10 Mar 2011 03:19:40 UTC Message:
Can't login after migration to Linux
Hi, We are trying to migrate ServiceDesk Plus from a Windows 2003 server to a Linux server. Steps we followed: 1. Upgraded the Windows server to the latest service pack of ServiceDesk Plus. 2. Backed up the database. 3. Installed ServiceDesk Plus in the Linux server. 4. Upgraded the Linux server to the latest service pack of ServiceDesk Plus (same SP as the Windows server). 5. Recovered the backup in the linux server 6. Started the server with run.sh The application starts correctly, but we can't
New Idea: RDP field with link
Hello, I am often running into the problem of requiring to logon to the server for an account when trying to fix requests. I often have to open a new tab, find the account, open the account and then look for the remote control settings. I would suggest making this a little easier by defining a remote connection field. We have the extension rdp:// registered within windows to open a Remote Desktop connection to the user. The problem is we cannot use this extension within support center. If we add
Question regarding feature fix in build 8008
Good Morning, I am hoping someone can help me with regards to a fix that was place in build 8008 SD-34286 : Under home tab, number of inbound, overdue,completed requests for this week, last week, month, last month graph is included. (This was available till 7611, and removed in 8.0, is now re-included). If someone could help me with regards to where I can find this graph or how to get it that would be fantastic as I have my manager wanting this graph back. Regards
next hotfix / next version
Hi, 1) when will the next hotfix be released? 2) when will the next version be released? (is there a roadmap? which features will be included?) TX martin
Customisation of Customer Portal
Does an SC+ administrator have any control over the customer portal content/presentation and, if so, how? For example: a. When a customer logs in, the portal launches on the home tab - can it be set to initially open on the requests tab? b. Is it possible to hide/remove the 'Change Password' link on the 'Edit My Details' page?
New Incident
I have 2 templates for Users - Incident and Request templates. No matter which is chosen there is an additional " Change Template " button at the top of the screen which has an additional drop down option " Default Request " which I would like to remove from view. Is this possible or can I remove the " Change Template " button completely ?
Approval sequence
May i know if there is an order of approval sequence ?! how i can do that please ? ex : user add request , then the request should be approved from his department manager , after his manager decide " approve or reject " it should going to another manager .... and so on .
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