Handling New Hire forms or creating special templates inside of Service Desk Plus

Handling New Hire forms or creating special templates inside of Service Desk Plus

I've been tasked with what I think is a mission impossible request. Currently my company uses a MS Word form with check boxes, open fields for comments, etc for bringing in our new hires and I wish there was an easy way to import that form into SDP. During the Manage Engine User Conference in San Francisco last week someone said you could use the API for importing and exporting but that's not something I have any experience with.
 
My question for the M.E. Community: Has anyone else been tasked with trying to add a form or highly customized template to SDP? Or how do you handle new hire adds, terms, transfers, or changes inside of SDP? Examples of any kind would be very much appreciated!
 
(This is on SDP 8, Service Pack 8009)
 
Respectfully,
Shawn (Jamie) Johnson
Las Vegas, NV

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